Paitson & Son Home Improvement

I recommend them highly. Quality work, on time, and they clean up everything.

They want nothing else to do with me. Single women cannot trust even recommended roofers in Terre Haute. They will cheat you, because they can. I will fight this until I get Zach Paitson in court.

Responded quickly to phone call, fixed problems and invoiced us promptly. Very reasonable charge for service.

honest, dependable. were able to choose the quality of the roofing shingles at their store. Nice family business.

Due to expected bad weather the provider rescheduled the service date twice, but once they started working on it, the gutters were installed within a few hours. They even upgraded us to higher capacity gutters on the spot and for free.

A roofing crew was able to come by during the home inspection to look at the roof. Because it is a slate roof, they were not able to climb onto it, but they did take a ladder around the house to get as close a look as possible. After emailing me a copy of the quote, Bill called me himself to explain everything in detail. Moreover, he pointed out issues that we had not considered to ask to be repaired in the sale process such as flashing, caulking and gutter drainage. Even though we did not contract them for service, I'll definitely call them when the time comes to replace our roof. Great service!

Punctual, knowledgeable, work was done in a timely manner.

The salesperson/owner was very professional delivering the estimate, and I'm sure the work he would have done if we had proceeded would be fine. His estimate was extremely high, far higher than any other estimate we received from the local area or from Indianapolis. I have no reason to suggest that this company is not a quality firm; however, if price is an issue for you, I would suggest not wasting your time or the provider's time getting an estimate.

Estimate was very thorough with a detailed itemized breakdown; pricing competitive. Any questions readily answered. Work was scheduled quickly and completed within just a few days. Large crew was very courteous. Clean-up was very thorough, even cleaning up extra limbs, brush and leaves from the yard! Results excellent. We will also be having them do interior drywall repair in the near future, now that the roof leaks are a thing of the past.

Paitson & Son was referred to me by another vendor that I had been happy with from Angie's List (Super Heating and Cooling), so I got an estimate on my roofing job from them. It was the lowest estimate and the most promptly returned to me (that was June 2012). I chose to have only part of my roof done at that time. When I contacted Steve Paitson in August 2013 to see about having the remainder of the job done, he did not raise the estimated price from over a year prior, and had his crew out within a week. The guys were careful to protect my windows and landscaping, courteous, and very hard-working. However - and I suppose you may have this with any roofing job - there were a TON of nails in my yard and landscaping and even on my driveway that I picked up for days afterward (I even got a flat tire!). In addition to the nails, there were a LOT of cigarette butts to be picked up. Overall, however, the work was done well and promptly and the guys were courteous.

The roofers had the misfortune of working through the hottest days we've had this summer. They did a good job on the roof and carefully cleaned up trash and nails. New window installation on a very high window went well. The carpenter also carefully added siding around a curved top piece that was too pretty to eliminate. The guttering crew, subcontracted to Corky's Seamless Guttering out of Terre Haute (Prairieton) did an excellent job of tying in new guttering to the existing guttering on the house.

They were the promptest of anyone I have called and they got back to me with an estimate within a reasonable amount of time. I felt that it was a little high but I don’t have my problem addresses yet because I have several other contractors to get estimates from. They have a reputation for being very good, they are a little high but I am not sure that I would use them yet.

I called to have my roof looked at. I was told that a repair was all that was necessary that a new roof was not needed at this time. I appreciate being given options. From the time I called for an estimate and the work being done was about one week.

I needed estimates on my roof to be replaced. Called and left message on answering machine and they never called me back. They advertise in our area and did not even have the courtesy to return a phone Nothing upsets me more than persons who do not return calls!

The job was delayed by weather and took several weeks rather than several days as originally anticipated. The crew protected the house by covering exposed portions from the elements. The final result looks great. They did a good job cleaning up afterwards. One difficulty is that during the tear-off there occurred falling ceiling plaster which they are not in the business of repairing. I recognize this as collateral damage bearing on the difficulty of the tear-off. As they didn't make an issue of the that portion of the job, I didn't feel that it was appropriate to complain about the plaster. If I have one complaint it concerns the amount of time it took to complete the job. Even with the weather I think the job could have wrapped up in a more timely fashion if the crew was more focused. My daughter reports that on some days they would disappear for a two-hour lunch break. I can confirm that on the first day of the job they arrived at around 11 a.m. and immediately left for lunch.

Didn't get a return phone call... Called time different times....

Finished out our entire basement and added approx. 1750 square foot to our living area in the house.

I liked the ceiling really well but the only thing was that they did not really finish up the job because after they plastered the ceiling they pulled the tape off which pulled paint of the painted wallpaper on my walls. I had paint they could have used to touch up the wall paint but they did not paint the places where it pulled the paper off. I did not call them back. My insurance paid for most of it. It appears they did a good job on my roof because it is not leaking. This company replaced my furnace last summer.

All of the work went very well. All workers were prompt and worked consistently until the jobs were done. All of the work that they performed was of the highest quality, no shortcuts. All workers were consistently polite and accommodating and thouroghly cleaned up at the end of each day. Any questions were answered clearly and the smallest of requests were dealt with quickly and efficiently. There were unavoidable delays but only due to weather. I do have some other work that I would like to get done in the future. When the time comes for that I will definitely use Paitson & Son again.

We didn't have any dislikes. They did everything according to their estimate. There were no surprises at all. We would use them again.

Their quote was about $4000 more than I ended up paying. Their quote did have more work on it, but it was work that I didn't need. Their quote was for $10,000. They seemed to be professional. They have a good reputation for doing good work. I didn't use them because they were too expensive. I am moving and wanted the roof done to sell the house not for the lifetime of the house. They wanted to do more work than I was willing to have done. It was take it or leave it. I won't use because I want to have some say in what is going on. I think their should be some room for negotiation when bidding a job.

As soon as they learned that I was disabled, they were not interested in the job and did not return my calls. I felt like I was being discriminated against.

The May tornado damaged the roof, deck and interior basement (ceiling and French doors.) The slow progress has been because of the insurance company not Paitson Bros. Though, the work has not been done yet I have found them to be extreme professional and cooperative. They arrived on time for the initial meeting and did a complete and thorough estimate of the damage. In fact, it was because of Paitson that the insurance company sent a second adjuster to re-examine the first evaluation which was made while two trees were laying on the roof. Paitson indicated that while only 1/3 of the roof was damaged it need to be replaced entirely due to its age (12 year old roof.) The second insurance adjuster completely concurred with Paitson's assessment for total roof replacement. I, knowing nothing about roofing, would have accepted a patch without Paitson Bros illustrating why the entire roof needed to be replaced. I will report back in once the job is complete and I am sure that it will be a good report. Paitson Bros has a long-standing quality brand name in the roofing and remodeling business and will make sure that quality standing is maintained.i

I haven't made a decision yet to use them since I'm trying to get multiple quotes. It is also why I put an N/A on price since I don't have a basis for comparison. Depending upon the response I get from others and price, I will probably use Paitson and Son even if they are more expensive just due to the professional estimate.

showed up on time for quote. Made requested modifications to quote to make it more clear regarding tiles to be used and workmanship warranty. Each day of work showed up on time. Did a fairly good job at cleaning up mess each day. The lift is very nice for the employees. It makes it easier to get the tiles from the ground to the roof, with little lifting. The lift does do wear on the lawn. Roof looks great and no leaks.