Paitson & Son Home Improvement
About us
At Paitson & Son Home Improvement, we understand that you care about your home and expect nothing but the best in construction and the finest materials available. That's why it's our goal to make your experience with us as pleasant as possible while also providing you with unmatched home improvement services. We are dedicated to providing our customers with competitive pricing while maintaining exceptional quality. As a family business, we know that our reputation is built from the satisfaction of our customers.
Business highlights
17 years of experience
Services we offer
Decks., Guttering & Gutter Protection, Kitchens & Baths, Remodeling, Roofing, Room Enclosures, Siding, Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.631 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 16% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-25 of 31 reviews
Jim W.
Nov 2020
I recommend them highly. Quality work, on time, and they clean up everything.
Anne N.
Jul 2017
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Jeane M.
Oct 2016
They want nothing else to do with me. Single women cannot trust even recommended roofers in Terre Haute. They will cheat you, because they can. I will fight this until I get Zach Paitson in court.
Carol S.
May 2016
unknown
Response from Paitson & Son Home Improvement
"Thank you so much for your kind review, we appreciate it! -Zach & Steve"
James B.
Jan 2016
Responded quickly to phone call, fixed problems and invoiced us promptly. Very reasonable charge for service.
Response from Paitson & Son Home Improvement
"Thank you, we appreciated your review and hope to serve you again in the future- -Steve & Zach"
John W.
Nov 2015
unknown
Response from Paitson & Son Home Improvement
"We sincerely thank you for your positive review, and appreciate your continued business! Steve & Zach"
Philip S.
Nov 2015
unknown
Response from Paitson & Son Home Improvement
"Thank you so much for your review, we appreciate your business! Steve & Zach"
Eric D.
Sep 2015
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Allison C.
Jun 2015
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Response from Paitson & Son Home Improvement
"Hello, and thank you for your review. We completed this job in late Fall, 2011 (4 years ago). Total bathroom remodel, tile, fixtures, etc. Job was completed on schedule, customer paid, and that was really the last we heard of it; this is the first time any quality issue or unhappiness with the job was brought to our attention. Job pictures, before and after, were also posted on our website, so I obviously thought it was good enough to show future customers the quality of the custom tile, etc. Contacted the customer this morning via phone with the number we had on file and left a message stating that if there is anything I can do to try and make them satisfied please call me or email me; Not sure why 4 years later this has surfaced and why they didn't just contact us directly so we could fix any problems, as we are more than willing to do so. I can't fix what I don't know about, and all we ever ask is that if a problem does arise (either during the job, or years later) please give us a chance to fix the issue; we take our reputation seriously and are always willing to listen to a customer and try to remedy the situation, at our own cost if necessary. Thanks again, Zach Paitson"
Gary H.
May 2015
unknown
Response from Paitson & Son Home Improvement
"Thank you for the chance to remodel your house, and we're pleased to hear Eli, one of our sales reps, did such a good job overseeing the work - Thanks again!"
Jeffery V.
May 2015
honest, dependable. were able to choose the quality of the roofing shingles at their store. Nice family business.
Judy P.
Feb 2015
unknown
Cathy M.
Sep 2014
unknown
Response from Paitson & Son Home Improvement
"Thank you so much for your positive review - our family appreciates it! Thanks again Zach and Steve Paitson"
Paul S.
Sep 2014
unknown
Eva A.
Jun 2014
Due to expected bad weather the provider rescheduled the service date twice, but once they started working on it, the gutters were installed within a few hours. They even upgraded us to higher capacity gutters on the spot and for free.
Christina M.
Jun 2014
unknown
Response from Paitson & Son Home Improvement
"Thanks so much for your review! We appreciate your business Steve & Zach"
Gary T.
Apr 2014
Punctual, knowledgeable, work was done in a timely manner.
Response from Paitson & Son Home Improvement
"Thank you for your feedback! -Zach P -Steve P"
Jim W.
Oct 2013
Estimate was very thorough with a detailed itemized breakdown; pricing competitive. Any questions readily answered.
Work was scheduled quickly and completed within just a few days. Large crew was very courteous. Clean-up was very thorough, even cleaning up extra limbs, brush and leaves from the yard!
Results excellent.
We will also be having them do interior drywall repair in the near future, now that the roof leaks are a thing of the past.
Work was scheduled quickly and completed within just a few days. Large crew was very courteous. Clean-up was very thorough, even cleaning up extra limbs, brush and leaves from the yard!
Results excellent.
We will also be having them do interior drywall repair in the near future, now that the roof leaks are a thing of the past.
Response from Paitson & Son Home Improvement
"Thanks so much! It's been great working with you, Zach Paitson"
Mary J.
Oct 2013
Paitson & Son was referred to me by another vendor that I had been happy with from Angie's List (Super Heating and Cooling), so I got an estimate on my roofing job from them. It was the lowest estimate and the most promptly returned to me (that was June 2012). I chose to have only part of my roof done at that time. When I contacted Steve Paitson in August 2013 to see about having the remainder of the job done, he did not raise the estimated price from over a year prior, and had his crew out within a week. The guys were careful to protect my windows and landscaping, courteous, and very hard-working. However - and I suppose you may have this with any roofing job - there were a TON of nails in my yard and landscaping and even on my driveway that I picked up for days afterward (I even got a flat tire!). In addition to the nails, there were a LOT of cigarette butts to be picked up. Overall, however, the work was done well and promptly and the guys were courteous.
Response from Paitson & Son Home Improvement
"Thank you for your feedback and positive review! I'm going to check in to why our foreman didn't clean up the smaller items on your job; we have a checklist at the end of every job our crew fills out to eliminate mistakes like that happening. I'll also see why they didn't run the nail magnet more. Thanks again for your business! Zach Paitson Steve Paitson"
Steven W.
Sep 2013
The roofers had the misfortune of working through the hottest days we've had this summer. They did a good job on the roof and carefully cleaned up trash and nails.
New window installation on a very high window went well. The carpenter also carefully added siding around a curved top piece that was too pretty to eliminate.
The guttering crew, subcontracted to Corky's Seamless Guttering out of Terre Haute (Prairieton) did an excellent job of tying in new guttering to the existing guttering on the house.
New window installation on a very high window went well. The carpenter also carefully added siding around a curved top piece that was too pretty to eliminate.
The guttering crew, subcontracted to Corky's Seamless Guttering out of Terre Haute (Prairieton) did an excellent job of tying in new guttering to the existing guttering on the house.
Response from Paitson & Son Home Improvement
"Thank you so much for the positive review! We enjoyed working with you, and appreciate your business. -Paitson & Son"
Roberta A.
Apr 2013
I called to have my roof looked at. I was told that a repair was all that was necessary that a new roof was not needed at this time. I appreciate being given options. From the time I called for an estimate and the work being done was about one week.
Donald R.
Mar 2013
The job was delayed by weather and took several weeks rather than several days as originally anticipated. The crew protected the house by covering exposed portions from the elements. The final result looks great. They did a good job cleaning up afterwards. One difficulty is that during the tear-off there occurred falling ceiling plaster which they are not in the business of repairing. I recognize this as collateral damage bearing on the difficulty of the tear-off. As they didn't make an issue of the that portion of the job, I didn't feel that it was appropriate to complain about the plaster.
If I have one complaint it concerns the amount of time it took to complete the job. Even with the weather I think the job could have wrapped up in a more timely fashion if the crew was more focused. My daughter reports that on some days they would disappear for a two-hour lunch break. I can confirm that on the first day of the job they arrived at around 11 a.m. and immediately left for lunch.
If I have one complaint it concerns the amount of time it took to complete the job. Even with the weather I think the job could have wrapped up in a more timely fashion if the crew was more focused. My daughter reports that on some days they would disappear for a two-hour lunch break. I can confirm that on the first day of the job they arrived at around 11 a.m. and immediately left for lunch.
Response from Paitson & Son Home Improvement
"Thanks, we are glad you like the new roof! This winter has been harsh, we've had multiple weeks where snow and ice has caused roofs to delay being completed. In those instances, there really isn't much we can do other than get the roof watertight and wait for the snow to melt so we can safely resume work. Same goes for extremely low temperatures (20 degrees or less) where it just isn't practical to do exterior work until it gets reasonably warm. We also always allow a 30 minute break for lunch, and also days where it is extremely cold our roofers may take breaks in between to warm up. I'll check into this issue with my foreman and make sure this isn't being abused. Thanks for your feedback, Zach Paitson Steve Paitson"
Michael M.
Feb 2013
Finished out our entire basement and added approx. 1750 square foot to our living area in the house.
Response from Paitson & Son Home Improvement
"Thank you, we really appreciate your continued business with us! My father and I understand keeping our customers satisfied with exceptional work is what keeps our business thriving. Thanks again, Zach and Steve Paitson"
Linda M.
Dec 2012
I liked the ceiling really well but the only thing was that they did not really finish up the job because after they plastered the ceiling they pulled the tape off which pulled paint of the painted wallpaper on my walls. I had paint they could have used to touch up the wall paint but they did not paint the places where it pulled the paper off. I did not call them back. My insurance paid for most of it. It appears they did a good job on my roof because it is not leaking. This company replaced my furnace last summer.
Nida B.
Oct 2012
All of the work went very well. All workers were prompt and worked consistently until the jobs were done. All of the work that they performed was of the highest quality, no shortcuts. All workers were consistently polite and accommodating and thouroghly cleaned up at the end of each day. Any questions were answered clearly and the smallest of requests were dealt with quickly and efficiently. There were unavoidable delays but only due to weather. I do have some other work that I would like to get done in the future. When the time comes for that I will definitely use Paitson & Son again.
Licensing
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FAQ
Paitson & Son Home Improvement is currently rated 4.6 overall out of 5.
Paitson & Son Home Improvement accepts the following forms of payment: CreditCard
Yes, Paitson & Son Home Improvement offers free project estimates.
No, Paitson & Son Home Improvement does not offer eco-friendly accreditations.
No, Paitson & Son Home Improvement does not offer a senior discount.
No, Paitson & Son Home Improvement does not offer emergency services.
No, Paitson & Son Home Improvement does not offer warranties.