Duct Cleaning Group

Customer services was good and they were on time. Vents were completely cleaned out.

Everything went well.

They provided prompt service, the workman (Nick) that came out was professional and courteous and responsive to requests, and the job was done quickly with minimal need for my involvement, and was done well. Not the lowest price but not most expensive for the service either. I would recommend.

They did a very good job and I'd use them again. It was more than I expected to pay, but after I saw what they did it seemed worth it. They showed me the various kinds of debris they pulled out, and they were very knowledgeable and helpful in answering my questions.

He showed up on time, everything was good.

I am on the outskirts of their coverage area and felt lucky to find a company that would do both services on the day I needed them! The service man was careful to cover his shoes and we did a walk thru for a quote. The price was in the range I thought it would be. It took about 3 hours - and there are a few dustballs in the house from the cleaning process but I expected a little fallout. He was very respectful and was careful to keep an eye out for my 2 cats as they did not have a good place to hide as he needed access to every room. I appreciated him being sensitive to that.

First contact was with Phil. He was as nice and professional as the reviews said he was. The gentleman who came out was on time, discussed the entire process before he started work, which I appreciated. Once the process was explained he began the work, which was very thorough. He was very professional and cleaned up after himself. :0) A few years ago I had another company clean my ducts and they basically just put a vacuum hose in the ducts. However, the process the Duct Cleaning Group uses is very different (several cleaning methods from industrial grade suction to agitation and sanitation). When they were done I actually experienced a noticeable and significant improvement in the air quality of my home. I would use this company again and have recommended them to several friends and co-workers.

First appointment the tech. arrived on time but forgot his tools. He was very apologetic about it. He said he would come back later in the day, but never showed up or called. I called them and made another appointment a few days later. Two tech arrived and they got to work. They used their simple tool to get out some of the clog, but my concern was the brush wasn't long enough for my vent system. They did pull out "some" lint but I expected a lot more. I'm no expert with this matter so not sure if my system just works great and lint doesn't stay trapped. I just expected their tools to be more lengthy to really get into. They did come inside and clean what they could in and around the dryer. They provided good service and I suppose for the price it's decent. Next time I'm going to make sure the company I use has a very long tool otherwise I will not do dryer vent service.

The guy came on time, inspected our house and provided us an estimate, which is around $500. I wouldn't say this is the best deal I can get but since the house had never been cleaned for a long time, I wanted to get it done as soon as possible. The guy was pretty professional, spent 4 hours cleaned every single vent. I felt the house was never as clean as it is now. Would hire them again in the near future.

The gentlemen who came was great. He was very thorough and he explained everything to me and answered all my questions. I would definitely use them again.

I called 10/26/13 to make an appointment for service. I was told they did not provide service for coupon deal for any vent above 10 feet therefore, I'm requesting a refund.

I wasn’t happy with them at all. They were horrible. I ended up calling my old company to come out and look at my vents. They were angry at me because I didn’t buy more stuff when they were here. They even told my daughters that why I didn’t call them. I just wanted them to go. They didn’t come like they had really good equipment. The guys were not very nice. They didn’t seem knowledgeable. So I ended up going to a service that I used before. They wanted me to spend $400 to clean my vent. They made a comment to my daughter about like why I had them come out here. Their equipment was really shoddy. They came up my front door with this fan and that’s all it was with some gigantic hose that they hooked to one vent in the front of my door and turned it on and was telling me that was cleaning all my vents when I know I have this done before. They refused to go in one room all together because my son was in there. These guys were just a joke. I wouldn’t use them again.

Service was very professional, informative and friendly. I knew exactly what they were doing all the time. They came the evening before because there was an opening and it fit my timing as well. They called twice to say they were on their way. I would recommend this company to my friends and family!

Time spent on each duct seemed sufficient. Lots of noise I assumed equaled thorough cleaning. Crew was very professional, clean, prompt and courteous. Just overall, seemed expensive for what you get "per hour".

It turned out really good except for leaving a bunch of dust in the house. They did a really good job. They cleaned it out really well. There was additional charge I ended up paying like $400 something with the coupon and I had unlike clean the dryer vent and I did them do extra things, which was fine. They are really. They did a very thorough job. They were very very great. They are pretty reasonable. I would definitely hire them again.

I purchased a big deal ($20 for $100) wroth of duct cleaning. I was not quoted any rates over the phone and when the tech showed up to quote the work at over $350 for a single line of venting and I decided to pass, I was told I had to talk to his manager if I wasn't going to buy the full service. I have had ducts cleaned before for about $150 for a two story home -- this was a single story A/C only venting system with minimal vents (only one return for the entire house). Nonetheless, I found this experience to be completely unprofessional and ultimately felt like a scam -- needless to say, my $20 was wasted. Even upon speaking upon speaking with the manager, who was very pushy, I found myself having to defend my decision and was told that they have special equipment. I just can't even conceive the rate I was quoted based on how long it would take to complete the work and the fact that there isn't any actual physical materials being left behind.

It was an Angie's List Big Deal that I purchased. It didn't work out. I spent money and I guess what I was buying was a coupon. They basically came out and gave me a price which was not what I wanted. They did nothing. They wanted $350 but I didn't pay anything. They just left. They had to reschedule the appointment and when we scheduled the appointment, they were like an hour late. I would not use them again in the future.

excellent. Two workers arrived at a chaotic time - I was having other work done at my house. They were very polite, helpful and patient with me and did a great job of cleaning our vents and furnace. They also pointed out and fixed a couple of lose screws on my furnace.

We called these guys couple of times after purchasing the $20 for $100 service coupon to give a quote. They showed on time and gave me a quote. I thought that is high and I don't want the service. However these guys want to charge me for showing up and giving me a quote. After going back and forth I ended up paying for the negotiated price (service+sanitation) for the service. They didn't let me know that they are going to put holes to the duct system. I would have rejected out right anyone who makes holes to duct system. They put 2 major holes per unit (2 units) and a number of small holes. They say it is necessary. Toward end they forgot to open the return vents and put metal tape one of the holes.

It didn’t go very well as it was not as I had expected. They were here in a reasonable amount of time. They tried to charge extra but I didn’t accept the additional charges.

It did not turn out quite so well for us. The quote was far more money then we would have to pay so we did not use the voucher.

Very professional team, courteous and respectful of property. Explained everything they would do and the cost. Very happy with the service we received, although a little more costly than expected when making the appointment.

THEY CAME ON TIME AND SPENT ABOUT A HOUR AND A HALF. I WAS TALKED INTO TO HAVING AN APPLICATION OF SOME SPRAY ($200.00) TO TO DO SOMETHING BETTER ?? IT SEEMED LIKE THEY ONLY VACUUMED ONE OF MY TRUNK DUCTS NOT THE INTAKE AND THE RETURN. I KNOW THEY GET PAID BY EACH JOB, BUT IT SEEMED LIKE THEY WERE IN A HURRY ALL THE TIME. SINCE I CANNOT SEE INTO MY DUCTS, I DON'T KNOW HOW GOOD A JOB THEY DID. I HAVE TO TAKE THEIR WORD ON THAT.

They came out with a huge truck filled with equipment. One worker climbed in my crawl space and attached an enormous shop vacuum. Another worker sealed all my windows. They had to cut an access hole in the return ductwork of my furnace. They vacuumed out all the dust from my heating vents. This job took all day. The ducts were cleaned with a solvent, and they patched the furnace ductwork with new sheet metal.

We needed a postconstruction Vent cleaning additional that the former owners havent clean the air ducts in years! Philip arrived on time and made a very professional job, he spend like 3 hours and go to all the vents in the house and the furnace location. That was not messy at all, and also was very gentle on explaining us at the end what he did and making recomendations to improve the quality air.