Chalet Landscape Nursery & Garden Center

Beware if you are purchasing with a tax exemption, they require an account set up before hand. How would you know? And yet another company adding more layers of red tape to our lives. I purchase all over Evanston, Skokie, Wilmette and beyond without any difficulty using tax exempt. We are not allowed to purchase with sales tax on our Northwestern University credit cards . I needed the plants, so I purchased on my personal card and I end up paying the sales tax. Neither the cashier or the manager were very nice. I will never shop here again.

Working with Chalet has been an absolute nightmare. The new hydrangeas they planted were full of spots and the garden looks terrible. The "client relations manager" and "certified arborist" told me that this was "normal" , even though all of the research I did stated that the spots are caused by a fungus and require chemical treatment!. And when I asked them to replace them with healthier plants regardless, there was a lot of push back!

Nate created a great plan for our yard, and worked with us to make sure we were happy with everything we were planting. The focus was perennials and some small bushes and trees. Everything came out beautifully. The entire crew was extremely professional. We have a few plants struggling and Chalet will be replacing those at no additional cost. You definitely pay top dollar for Chalet, but you get what you pay for and they are worth it for a project like this.

They’ve been around our house 2 or 3 times in the last couple of weeks. The flowers, they look great. I think we use them for tree trimming too. I have never had anything except top-notch, an “A” for all of their work. Wouldn’t keep using them if we had any negative, I would have never said I would give them an “A”. My wife is the one that calls, she talks to one of the women there about what she wants for our back yard. They respond to what my wife asks for, they give her, we buy it from them. All I can tell you is that my wife is very satisfied with them. I would give them an “A”, because she always calls them back, talks to the woman there and whatever floral arrangement she wants them to do, they do it.

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Setup consultation with the landscaping design team, what a joke! Called 3 times to follow up and Response was either the designer is not in office or someone will contact u ASAP. No one did, extremely frustrating.

First, in the back of the yard, where we had two very large trees removed the previous year (they had died due to a harsh  winter),the Chalet team removed all roots, dug deeply into the ground and prepared the soil with rich materials to promote plant growth. Jason, our wonderful landscaper, had recommended a perennial shade landscape (quite large), with a variety of plants (bleeding harts, hydrangeas, hostas, Solomon's  plant), that bloomed at different times and complemented each other's colors and sizes.  We went with all his recommendations. It was beautiful from the start. As the summer set in, the plants continued to fill in, look awesome, and we enjoyed the garden hugely until frost set in (and even during the winter, since it provided an ever-changing landscape--the focal point when viewed from our kitchen).
For the second project, Jason recommended a viburnum privacy wall  between us and our neighbors, and had 7 large viburnums planted. They've done very well, and they brought hummingbirds and colorful, large butterflies to our garden. We are thrilled with how great they look and how much they've enhanced our outside enjoyment.
Last, but certainly not least, they removed about 22 rose bushes that were planted all along the perimeter of the house (also in the back yard), because the site had become shady over the years and the roses were no longer blooming optimally. They replanted most of the roses in sunny areas in the garden, and Jason created a superb shade garden with  a variety of flowering plants, mainly hydrangeas, Solomon's plants, and a few others. Both my husband and I were thrilled every single day to discover new flowers and leaves on the plants, lush growth, and an overall vibrant landscape. It enriched our lives daily. I cannot say enough about Jason's expertise, his team's competence and care when planting and finishing each area meticulously, and the overall positive experience we've had. We have invited Jason to meet with us again this spring to enhance our front garden. The expense was totally worth and we look forward to another great planting experience.  

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Chalet has an excellent selection of trees and shrubs, especially conifers, rivaled only by Gethsemane in Chicago. I've bought a number of plants there over the past few years. Unfortunately the prices are high and the service is sometimes poor. I find it a little frustrating to deal with.  I don't live near Chalet, and on a couple of occasions I've called to ask about plant availability. The information I've received over the phone is not always very good. On a recent trip I found plants that I had asked the day before but which I was told the nursery didn't have. I contacted Chalet about landscaping advice, which it offers as a service to customers, but no one ever got back to me. I've also written to Chalet a couple times to comment on its services but have never gotten a response. On the other hand, the staff in the nursery, once you get there, is pretty knowledgeable.

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He gave some good advice.  Their price was a little bit to high for the landscaping project but did have them plant some grass.

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all went well. arrived on time as scheduled; scheduled to meet our special needs; kept us informed of all plans and any necessary changes, and consulted with us as the plan was executed, even working in a couple of plants we already had elsewhere in the yard.  Completed the work in a very timely and professional manner.  All, especially the planner(landscape architect?) were very courteous and responsive. Readily took our suggestions for minor changes in the plan as it was executed.

There are certainly cheaper services around. But Chalet has been around a long time, is a known quantity in terms of services and product and so, we believe is worth the extra money.

This was an odd experience.  Chalet's retail business is wonderful, but some of the service areas less so.  We took a workshop on fall lawn care at Chalet.  The speaker invited us to call the Chalet's lawn care service for an estimate on core aerating the lawn.  My husband called immediately and then at least half a dozen times over the next two weeks, leaving voice messages for the same person.  it was actually getting surreal but reminded me of when we first moved into our house and I tried to get a call back from the landscaping arm of the business.  Same message, message, message and no call back.  I never did reach them and was amused when in the past few years Chalet opened a landscaping office at their retail center, presumably to get closer to the customer. We've been loyal customers for 20 years, so the non-response was particularly aggravating.

I love Chalet!  They're expensive, but worth it.  They do what they say they will, when they say they will.  Their crews shows up on time, do a nice job, and clean up after themselves.  Have been very impressed not only with the sales/design consultant but with the landscapers as well.  Very pleased.

They were timely, professional, and did an excellent job!  I would highly recommend them to others.

We just received quote for our landscaping renewal from them. But compare to others we asked they were the most professional. Send us all details. Very polite and punctual. We are thinking to use them next spring.
Love their nursery!

They have a lot of choices. Pricing is a little expensive.

My lawn had weeds and other issues until I used them 3 years ago now it is very nice.  Let me say that they are a fairly expensive

however, you get what you pay for.  They back up whatever they do and have helped me with landscaping problems that others failed to do properly.   Bottom line,  if you want something done right, hire them.  If you want to save money on a job look elsewhere

I contacted Chalet to get a quote for a retaining wall alongside our driveway.  It took them a week to initially to even call us back and schedule the first appt for a week out.  In between the initial visit and until we got a revised estimate, it took 5 weeks.  It was completely unacceptable to wait that long for something as simple as a revised quote.  We were pretty disappointed because we actually got several other quotes in between and had the work done to our satisfaction by the time we heard back from Chalet.  I can't comment about thier work, but the responsiveness was poor.

They are excellent. They are very professional, the follow up is excellent, and they have a good designer.