Sunshine Systems, LLC

Bought 4 LED gro panels on 3/15/2012 and then purchased 2 more light panels on 4/4/12. On 2/11/13 contacted customer service because one of the panels had started to flicker. On 2/12/13 employee named Claudia Alvarado responded to my email and said to provide original receipt and contact info and whether lights had a serial number or not, and then she would issue a service ticket and let me know how to return the lights for replacement or repair. I emailed back at that time I could not find the receipt but I had a credit card statement with the date of purchase and to let me know if this would be adequate. I received no response to this email. I then emailed again because I had found the actual receipt and wanted to proceed with the service ticket she had mentioned. I received NO response to this email. I emailed several more times and tried to contact the company through their customer service form on their website. I received no response to any email or customer service attempt. Over this period of 2 weeks or so, two more light panels had started to flicker and the original panel was now completely non operational (no lights working). I now have four defective lights all still within the 1 year warranty they advertise on their site. I emailed the company again and then proceeded to call them. I received no response to this email again, and noone ever answered (three calls) at the company and I left voice mail messages that were never received. In the meantime, the warrenty on the first 4 lights had expired and eventually the warranty on the other two expired. In total I emailed the company on 2/11/2013, 2/16/2013, 3/2/2013, 3/4/2013, 3/12/13, 3/17/13. I called them and left voicemails on 3/8/2013, 3/12/2013, and 3/14/2013 with no call backs received.I finally filed a Better Business Bureau complaint on 3/15/2013 that they never responded to. Company purposefully ignored all communication in order to avoid honoring the warranty they advertised on their site and used as a selling point for their product. I now only have two lights that are fully functioning, one that is completely out, and three more that flicker and are therefore mostly useless. This company is a complete fraud!