K. H. RENOVATIONS, INC.

"This was part of a FHA 203K financing project and was completed in 2011. All permits for the repairs were pulled if required or the bank would not have paid for the repairs. The roof was warrantied by the licensed roofing company that completed the work. [Member name removed] has all their information to contact them for any repairs needed."

"K.H. Renovations, Inc. did not complete this project. We have no records of Jamie Curcio as a customer or this address in our job logs."

"This was a rehab project on an old dilapidated 3 flat in the city. The client bought this property as an investment to rent the units. The original bids for this project was $20K more than the signed contract. The customer during the design/bid process kept removing portions of the job to save money. Once the project started their were many change orders due to unexpected items found with the property and customer adding work back into the scope. Whenever a client changes their mind and add work to a project it is going to add considerable time and money to the project. Due to delays in getting city permits the project was behind from the start. When applying for the permits the city did not require plans for the exterior porch violations but than at time of inspection the inspector would not inspect without plans. At the last minute plans had to be drawn to show what we did to correct the violations. Once plans were submitted all was good and no additional work on the porch had to be completed. The furnaces for each units were approved by the client and after they were installed he decided a wall unit would be better than a floor unit and wanted them switched. We came to an agreement and the furnace was switch out. We also poured a new concrete floor on the lower unit. At time of pour ceramic tile was being installed over the concrete so a rough finish was left. After the pour the client changed and wanted a vinyl tile installed which would require a smooth finish on the concrete. We did top the concrete with a leveling agent for the vinyl tile. This was a 203K loan in which there is a certified HUD Consultant assigned to the porject. All work MUST be inspected by the Consultant prior to any payments being made. All work was approved by the HUD Consultant and the City Inspectors for this project. This project went from $38K to well over $50K. I am always advising my clients to spend the time in the design/bid process to minimize any changed to the project. In this case the client continued to cut items during the design/bid process. Many of these items that were cut had to be added back in and that always adds additional time and money to the project. Unfortunately this project did take longer than any of us expected and there were a few problem (like in any project) but we did resolve all the concerns of the clients and the work was completed to the Client's, Consultant's, and the inspectors approval. We have been paid if full for this project. As an investor myself, I understand the client not being happy with the time and extra cost on this project. But most of it was because of his own doing and not ours."

"This member is absolutely correct when she says " I would advise anyone who is getting a job done to know what they want and not to leave it entirely to the service provider" This was the main reason for the delay in completing this project. Our general practice is to give our customers suggestions and options for them to choose. There are many decisions that need to be made in a project of this size and if you are not sure exactly what you are looking for these decisions can be difficult. It is also very important to make this final decisions during the design and drawing stage of the project. By changing the design and or materials during the project you will usually pay more and add additional time to the project. The Design Fee "deposit" was received in January but because of the indecision the design stage took months to complete. From the time we started demolitions to the completion of the project was basically within our estimated timeframe. Many times in a project of this size there are items that may need to be readjusted or fixed after the customer starts to use everything. We have always been prompt to address any concerns or problems the customer may have. The member's where great to work for and we look forward to helping them on there next project."