Econotemp, Inc.

I CAN ONLY SAY GREAT THINGS ABOUT THIS COMPANY. FROM MY VERY FIRST PHONE CALL UNTIL WORK COMPLETION I WAS CONSISTENTLY IMPRESSED WITH THEIR QUALITY OF SERVICE AND ATTENTION TO DETAIL. STEVE CAME OUT TO GIVE ME AN ESTIMATE TO REPLACE A 30YR OLD FURNACE/AC UNIT RESIDING IN A SMALL UTILITY CLOSET AND IMMEDIATELY KNEW EXACTLY WHICH UNIT I NEEDED. KNOWING THAT UNITS LIKE MINE ARE NOT VERY COMMON ANYMORE, I KNEW RIGHT AWAY THAT STEVE KNEW WHAT HE WAS TALKING ABOUT. I WAS CALLED WITHIN AN HOUR AFTER STEVE LEFT WITH A VERY COMPETITIVE ESTIMATE BY MARILYN WHO WAS VERY KNOWLEDGEABLE AND FRIENDLY, AS WELL. ONCE I LET THEM KNOW I WANTED TO PROCEED WITH THE WORK MARILYN SCHEDULED ME FOR TWO BUSINESS DAYS LATER. THE DAY OF THE INSTALL, BILL, AN EXPERT TECHNICIAN ARRIVED TO DO THE WORK. THEY NOT ONLY COMPLETED THE WORK NEEDED, THEY ALSO WENT BEYOND AND CREATED A SPECIAL ADAPTER TO IMPROVE THE ORIGINAL DESIGN AND NEGATE THE NEED TO REMOVE A PANEL TO REPLACE THE FILTER - AT NO EXTRA CHARGE. GREAT!

EXCELLENT. I WAS CALLED AND INFORMED WHEN THE SERVICE TECHNICIAN WAS ON HIS WAY AND BRUCE ARRIVED PROMPTLY. HE WAS POLITE, FRIENDLY AND MATTER-OF-FACT AS HE CLEANED THE BURNERS OF THE FURNACE AND WILLINGLY ANSWERED ALL OF MY QUESTIONS.

I CALLED ON A SUNDAY MORNING AND LEFT A MESSAGE WITH THEIR ANSWERING SERVICE. BRUCE CALLED ME WITHIN 30 MINUTES, AND SAID HE WOULD BE AT MY HOUSE WITHIN 20 MINUTES. HE WAS HERE RIGHT ON TIME, FIXED THE PROBLEMS WITH THE A/C COMPRESSOR NOT KICKING ON, AND WAS VERY PROFESSIONAL.

BRUCE CALLED BEFORE ARRIVING AND WAS ON TIME. HE WAS PERSONABLE, THOROUGH AND PROFESSIONAL, DIAGNOSING, IDENTIFYING AND FIXING THE PROBLEM. LABOR RATES A BIT PRICEY @ $146.83 PER HOUR, BUT TOLERABLE.

WE HAVE USED ECONOTEMP SEVERAL TIMES IN THE PAST 20 YEARS. WE HAVE ALWAYS FOUND THEM TO BE KNOWLEDGEABLE, EFFICIENT, FRIENDLY AND COURTEOUS. MARILYN, BILL AND BRUCE HAVE ALL BEEN WONDERFUL TO WORK WITH. I HAVE RECOMMENDED ECONOTEMP, AND WILL CONTINUE TO RECOMMEND ECONOTEMP, FOR ALL HEATING AND A/C NEEDS. THEY STAND BY THEIR CUSTOMERS.

JOB 1: THE PERSONNEL WERE EXTREMELY COURTEOUS AND VERY HELPFUL. THIS STARTED OUT AS A DO-IT-YOURSELF JOB, BUT SOON REQUIRED EXPERIENCED HELP. ECONOTEMP PROVIDED THAT HELP AND A GOOD DEAL OF ADVICE ALONG WITH THE PARTS I NEEDED. THE ESTIMATE OF COSTS WAS ACCURATE AND THROUGHOUT THE REPAIR JOB THEY EXPLAINED WHAT THEY WERE DOING AND WHY. JOB 2: THE COMPANY TOLD US THE DAY AND TIME THE TECHNICIAN WOULD ARRIVE. HE CALLED SHORTLY BEFORE THE APPOINTMENT TO TELL US HE WAS ON HIS WAY. ARRIVED AT THE APPOINTED TIME. HE WAS EFFICIENT AND COURTEOUS. HE ANSWERED ALL OUR QUESTIONS AND GAVE US A THOROUGH EVALUATION OF THE CONDITION OF OUR SYSTEM. (OLD BUT IN GOOD CONDITION.) OVERALL, VERY PLEASED WITH THE EXPERIENCE.

BILL WAS VERY KNOWLEDGEABLE AND HELPFUL. WE HAVE USED THEM BEFORE AND HIGHLY RECOMMEND THEM.

EVERYTHING WAS UNDER WARRANTEE SO THE ONLY COST WAS FOR THE ROUTINE CLEANING. EXCELLENT, VERY PROFESSIONAL, AND COURTEOUS PHONE SERVICE AND ON SITE SERVICE.

THESE GUYS WERE GREAT. PROMPT, POLITE, AND PLEASANT.

CAME OUT SAME DAY, SHOWED UP 1/2 HOUR EARLY. VERY FRIENDLY.

THEY CAME IN THE ALLOTTED TIME WINDOW, WITH A CALL TO LET ME KNOW THE SERVICE TECHNICIAN WAS ON HIS WAY. THE SERVICE TECHNICIAN, DEREK, WAS VERY COURTEOUS. EXPLAINED EVERYTHING THAT WAS DONE AND CLEANED UP WELL.

THEY ALWAYS SHOW UP WHEN THEY SAY THEY WILL AND THEY ARE HONEST.