Sales Mgr responded within a few hours to an online request for quote. Gave him specs I had been quoted on by another HVAC contractor and asked for an apples-to-apples quote. He sent a proposal later that day which beat the competitor by several hundred dollars. Signed the order the next day after he came out to take measurements and photo the job site and existing equipment. Spoke about venting options for the high efficiency furnace (1-pipe vs 2-pipe system) and we decided on the 2-pipe, direct venting system. Job was set up for the next day. Install crew arrived at 8:15 am, as promised, introduced themselves. Extremely courteous and professional. Checked out the existing HVAC plant and began unpacking the new equipment and their tools. Removal of old equipment and installation proceeded smoothly. The senior tech had me review pipe routing in the basement and approve where the exterior walls would be penetrated. By about 3:30 pm, the job was done and they had me come down to inspect their work. They showed me, in detail, everything they had done, how the piping and wiring was routed, where sheet metal was added or modified. The job site was completely clean, all debris was removed. Outstanding work.

It was an Angie's List Big Deal that I purchased. It was fine. It was a very short visit. He was knowledgeable and he was quick. He told us that our air conditioning was working properly.

From the quoting process to answering follow-up questions, to the install, to the quality check of the install, the All Temp staff were rock stars.

Not one issue came up. Quote was good, but not great, but Chris kept following up where he answered our questions about the products, the pricing, and the warranty. Chris was the ONLY salesman to follow-up with us out of the 3 we received quotes from.He then got us a better price to close the deal. We agreed to all pricing and terms on a Thursday and we scheduled the install for the following Monday around 8:30am -9:00am. Installation should take 8 hours but it could be more. Be prepared etc...

At 8:30am, the install guys (2) showed up to do the install. They put tarps down EVERYWHERE and went about their work letting me know every once in a while how it was going. At 1:30 pm, (only 5 hours into the job!) they were finishing the clean up and explaining the features of the furnace, humidifier, and the programmable thermostat. When they left at 2:00 pm, the work area was cleaner than when they started.

The following day, as scheduled, a quality control check was done. The guy checked everything on the furnace, the duct work and the humidifier and thermostat. He answered other questions I asked, and even answered some questions I didn't ask. The AC unit will be checked in the Spring (if we have a spring) and I expect it will be just as thorough.

It is sad to say, I have never dealt with a company that does exactly what they say they are going to do. All Temp is that company. Even after the purchase and the install, they answered more questions about the confusing North Shore Gas/COMED rebate program requirements.

I cannot give a higher recommendation to a service provider than I give All Temp Heating and Air Conditioning.

Installation was difficult due to the location of the existing furnace.  The furnace is located in the attic behind a "knee" wall.  It was necessary to remove part of the wall to access the "A" coil. Adding to the difficulty was the outside air temperature.  I recall it never getting above 10 degrees all day long.  One of the technicians had to shovel a path from the driveway to the back yard to install the new AC unit.
The installer's truck (cube van) was fitted with heat (propane) and a "brake", which was used to bend new duct work.  The installer's put down drop cloths from the entrance door to the 2nd floor access to the attic. They were extremely careful to not damage anything.
An appointment was set to return in two weeks to make sure everything was functioning properly.  On the return visit, the technician took about 30 minutes and confirmed everything was OK.  They will return in the Spring  to check the AC, at no cost.
All in all, they are very professional with a long history in the business.  I highly recommend.

I have been an All Temp customer for many years. Recently I had an issue with a leaking humidifier for the past couple of months and many sleepless nights due to flooding but it was resolved today! They sent out a WONDERFUL tech (Corky) sp? and he was attentive and listened well to all the trouble shooting I had done personally. From what I had told Corky he was able to figure out where the problem was and fixed it immediately. I wish all servicemen and servicewomen where as good as this particular tech was. THANK YOU!!!

Had Corky form All Temp come out on Friday to diagnose our furnace, 2 weeks ago a company came out because we were having some ignition issues and basically didn't touch the furnace and told use it would be 800-1000 to repair and to just get a new unit.
Corky at All Temp came out really gave the furnace a good once over, did some actual looking around a troubleshooting which the other company did not do hardly at all.  Once the problem was identified, the job was done and the furnace was purring like a kitten. I suggest that if you truly want someone to come out and look at your HVAC stuff Corky is the man, very honest and will answer any questions you have and will not try to sell you a new unit like most places tell there techs to do.  

The provider was reliable. There were no unexpected issues. The overall service was great.

Got a good price, friendly service and we didn't have to spend even one night in a cold house.

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I was charged $120 for service fee. The part is still under warranty.

My initial contact with All Temp was with the on-call technician who promptly answer my call at 4:00 am after my furnace went out with subzero temps outside. He was able to reassure me the furnace was safe for the time being and arranged for a comfort specialist to come out first thing in the morning.
Art, our comfort specialist arrived at our house as promised by 8:30 that morning. He took a look at our furnace and recommended replacing it due to the furnace's age. (The furnace was 21 yrs old). I was initially comfortable with him and the information he gave. He explained they were very customer oriented and their prices were competitive. He said they would price match up to $500. After talking to a couple of friends who recently had their furnace and a/c replaced my husband and I started questioning the pricing and Art became more pushy. At the time I signed the contract he told me he would just need $500 down and I we would pay the balance once the work was complete. When the technicians arrived they told him they would be able to install the furnace that day but would need to come back the following Monday for the a/c, which was not a problem for us. However, at that point Art changed his initial $500 deposit to $5000, which we paid. 
Our technician Juan and his partner were courteous, knowledgable, and tidy. Juan answered any questions we had and made us feel comfortable with our purchase again. The bottom line, I would recommend All Temp for service calls, but not sales. If you choose to use All Temp for an initial installation get at least 1-2 other quotes if possible. Our hands were tied because of the time of year.

When I called in the morning the day before I needed an appointment early in the morning the earliest was 10 am the next day. I expressed that if it could be any earlier that would be helpful. Later that afternoon I received a call that a technician could come at 8 am. (A+)



Technician called before and arrived on time. Listened to all of our concerns..... answered all of our questions... fixed the problem... explained the warranty and was done in a short amount of time. (A+)



Second time we have used All Temp and were completely satisfied.

The estimator appeared to be thorough and knowledgeable. We knew that we had 2 furnaces and 2 ac units; what we were told was that they were installed in a "twinned" mode which meant that we would have to either replace all 4 units (2 furnaces and 2 ac units) or switch from the smaller twinned units to a single larger furnace and a single larger ac unit.  Prices for this were beyond our budget, so we opted to have the blower motor replaced on the one furnace. | |When the technician arrived to do the job (I was not available to be there), he proceeded to do the job and then to greatly upset the tenant (a 92 year old woman) with threats of impending carbon monoxide poisoning from an old furnace with a rusty heat exchanger.  [He had inspected the furnace earlier and did not find any cracks; we have CO detectors in the house and have never had any alarms.  If indeed he had discovered any cracks in the heat exchanger we would have immediately replaced the unit.]  Our sense is that he could not talk me into replacing the unit and decided to try scare tactics with a vulnerable senior citizen to make a sale.  | |We had used AllTemp to replace an AC unit at another house and had been quite satisfied with the quality of their work, but in this case the issue was their lack of professionalism and their strong arm tactics on an elderly individual.  We will look for another source for future heating/cooling needs.

They explained the process fully from start to end, gave a competitive bid, started and finished the job as promised, cleaned up the job site and followed up with a check up 2 weeks later.

They were on time, did a nice professional looking install, and cleaned up their mess before leaving. This is the second job I have had them do and I have been pleased with their work and prices both times. I will continue to use them if I need any more work done. A supervisor even showed up while they were working to see how the job was going. Seems like a good solid company.

They have high quality service and the people there are professional.  Scheduling appointments is easy and they call when they're on their way.  They are good people to deal with and the work was covered by the warranty.

I called 3 different Heat/AC businesses in the area, All Temp was $200 better than the other 2 on the exact same equipment. The installer was on time, did nice install job, and went to great lengths to make sure I knew how to  operate the unit and change my own filters should I choose to do so. I couldn't ask for a better experience.
As a result I will be hiring them again shortly to install a garage heater in my new home.

We had a new furnace and A/C installed to take advantage of expiring tax credits.  The installers were top notch.  They were punctual and very respectful of our home.  They put down tarps the entire path from the front door to the furnace located it the basement so they wouldn?t track in the winter weather onto our flooring.  The craftsmanship was impeccable; from capping of the existing venting, running of the new PVC exhaust, to retrofitting my ductwork for the new furnace, it all exceeded my expectations. 

Unfortunately, two days after the install we did identify there was a faulty union put in during installation that resulted in gas leaking from the piping entering the furnace.  While I was quite disappointed this was not caught during installation I was pleased at the response I received from Eric, President of All-Temp.  He personally called me with a sincere apology after learning of the issue.  I felt he understood my concerns and did not try to minimize the issue or defer blame.  I walked away feeling like I did business with a company that genuinely cares for their customers.

It went very well.  I had 5 total estimates. I choose All Temp because the salesman showed up on time, knew & explained the product well, answered my additional questions in a quick and responsive manner, and the products they offered.  I wanted a quality brand name product and chose the top end Lennox units they quoted.  Their prices were competitive.
The installers showed up on time, were very courteous, explained what they were doing, and completely cleaned up the job site.  You would not know they were there when they left.  The remove and replace took about 1/2 day.  The lead installer explained all functions of the furnace, a/c, thermostat, humidifier and air cleaner.
The unit works great with no issues.  The only slight negative was that it took a few calls to finally get the receipt and documentation to submit for the Gas/Elec company rebate.

As stated above, I had 9 different technicians to the house in less than a 2 month period. I had issues with 2 out of 3 furnace units.
Furnace 1:
I was charged for filters and pads and drain line parts on a furnace that needed to be replaced. However the first technician did not recommend a new furnace. He gave me a poor diagnosis stating that if the drain lines were tilted (vs. 90 degrees), it would solve my problems. The second technician did not know how or why the first technician said to tilt the drain lines and did not know how he was supposed to do it. He did a band-aid job and charged me. The furnace quit working the next day. The third technician said the furnace had a lot of corrosion and should be replaced. This was after I paid for new filters, pads and drain line parts and labor.
The quote on the new furnace stated either a new humidifier or a new air filter. The paper work was written up at the office and I never saw it. They did not replace the older humidifier on the new furnace that caused all of the water damage. The company did give me a partial refund on the service call where they "tilted" the drain lines as that was not a necessary call and the drain lines and furnace were replaced. The air filter and pad were new, but I did not get any credit for those.
Furnace 2:
Two different times this humidifier on furnace 2 was serviced, only to be told a couple of weeks later that it needed to be replaced. It was replaced with an April Aire. The third technician who looked at the leaking humidifier said that is the only brand that they use.
After all of these service calls this fall, I have very little faith in this company. It seems they have too many different technicians and several times the technicians did not catch problems. It seemed that each problem took 3 technicians to properly diagnose and the service calls leading up to the replacement diagnosis were expensive. It's important to trust the people that take care of your furnace. Not only do you want heat in the winter, but I've heard of faulty furnaces exploding. It only takes one technician to miss something.
I spoke with a manager who really didn't seem to care. I was upset about all of these problems, especially all of the things that seemed to slip through the cracks. He offered to sell me a new humidifier on the new furnace. I said, no thanks. I'll take my chance to see if it leaks again and if so, I'm taking my business elsewhere.

UPDATE: A poor review was filed by me on December 6, 2013 for All Temp Heating and Air Conditioning. I want to commend the company and in particular, President, Eric Mehrholz for his prompt responsiveness and care in addressing my issues. I've gone back to giving them 5 stars!!! Human error or miscommunication can and does occur in our daily lives. The way it is handled says a lot about a company and if they care about their customers and reputation. I'm writing this second review to say - All Temp Cares! I have used this company for several years to perform the annual maintenance on my three furnaces. I was very frustrated this past fall with a series of 9 service calls from this company. The first service call was for annual maintenance and filter changes on three furnaces. Subsequent problems were diagnosed or misdiagnosed; often the problem was not fixed. Eventually,  one of the last service appointments was to install a new furnace. An old humidifier that had leaked and caused corrosion on the furnace was not replaced. It was re-installed on the new furnace. This was miscommunication. Eric Mehrholz, President of the company, personally called me to say that he was concerned about the problems that I had with their service. He explained that the company is family owned and that his father (?) started the company. He said that he had a meeting with the team of technicians who provided these service calls. He took a personal interest and took time to figure out what had happened on their end. He wanted to make it right. Eric scheduled the installation of a new humidifier for the next day. There was no charge. He also compensated me for the service call(s) that were either unproductive or not necessary due to having to replace the furnace. As I said, I revised my rating of this company to 5 star!

It went fine.

Todd from All Temp is fantastic!  He came earlier to do a maintenance check and noticed a number of worn parts on our heaters.  I had suspected problems due to very loud motors and inefficiencies.  He gave me a written estimate for work on the old heaters - parts required ordering.  He helped me by ordering the parts and one week later, he installed the parts.  He was prompt, knowledgeable and neat in his work.  The work was performed for less money than originally estimated, which was great.  I am very pleased now at our new QUIETER heaters.  All Temp has been in the area for a number of years and they continue to do excellent work!

Tuesday Nov 12th 2013
I took a couple hours off of work and came home hoping they would be punctual.
Mike (Sales/Service guy) shows up promptly at 11 AM as promised. Very professional and knowledgeable. HE was not pushy at all and gave me all the options. I told him I will get back to him the next day.
I called him back an hour later and told him I would go with All Temp. I was in a "No Heat" situation so Mike setup an installation for the next day. I called him the same day a couple times with questions and he answered the phone real time.
Wednesday Nov 13th 2013.
Justin (the contractor) and Chris (His Helper) show up as promised between 8 AM and 8.30.
First impression - Young guys, but very professional.
They put down tarps, explained to me what they were going to do.
They were communicative the entire 4 hours they were there. They did not rush at all. They took great care drilling a hole through my outside wall for the new AC pipe. Justin even patched the extra hole he had to make before he hit a couple studs.
Very clean and professional work throughout. I asked that the AC pipe run along the floor so I can get access to some storage space. Justin even fashioned some sheet metal to act as a protective barrier for the pipe in case someone stepped on the aluminum pipe!
Overall, I would recommend these guys to anyone.

Called service provider and were told someone would call in 15mins,    He called in 10min and would be there in an hour.   He was prompt and got right to work.   He had the part need for the repair and installed it lickety split.  It was a painless process.

All-Temp handled an air-conditioner emergency during the summer heat wave recently. I was so impressed with the quality of service that I decided to use them for my regular maintenance twice a year. They are local, professional, prompt, and friendly.