WASCO LAWN & POWER INC

unknown

Something has been bothering me since I had them pick the unit up for the 1st year maintenance since. I may have misunderstood Matt since the unit was purchased over a year ago, but shouldn't someone contact you if they are going to spend your money? After the unit was complete, I received a phone call letting me know the charges were $225. At that time, I asked why and told them I had thought the 1st year was free and was advised that ONLY the pickup and delivery were no charge. I paid the invoice and had the unit delivered. I figured I would call and express my dissatisfaction. 5/25/15 called in and spoke to Matt and was pretty taken back. When I expressed my dissatisfaction, it was as if I was bothering him. I asked why they would not have called to let me know the total before they proceeded and was told "It is NOT our procedure", we only call if repairs are needed. Since they had replaced some blades (unbenounced to me) I asked if that is normal to replace during maintenance and he said "No, only sharpening of the blades". I asked if they should called to let me know there would be extra charges, and again, "Not our procedure". I normally try to settle any disputes before leaving someone a negative review, but when I spoke to Matt, it seemed like I was just a bother to him and WHY would I assume the 1st year maintenance is free? After he looked up my account and, proceeded to tell me I was actually undercharged.. I guess I should be expecting a bill in the mail? Like Jerry said in the other review, they feel it is fine to treat the customers rudely and not worried about losing customers.

I was happy with them. The price was good and the service was pretty quick. They got the lawn tractor back to us in about 2 weeks. I plan on using them again this winter. Everything was fine when it came back.