R & C TUCKPOINTING, INC.
About us
R & C TUCKPOINTING Inc. has been serving Chicago Land & Suburbs Since 2001, but our work expierence is well over 20 years. 90% of our customers are through referals, and we thank you all for your business.
Business highlights
Services we offer
If we can’t do it, we will recommend someone that can.
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 10% | ||
| 7% | ||
| 10% | ||
| 10% |
"Thank You as well for letting us do the work.."
When we informed Rand C about this by phone, they at first denied the leaks were related to their work and blamed them on an old leak we had in a separate location via an HVAC pipe. (Soon after, our HVAC technician fixed that leak by patching the HVAC pipes in the roof.) But when Rand C showed up and saw the new leaks, they then told us they would repair their own work, without admitting any blame. This would have been fine—but this year we've had yet more leaks in the same exact location. Again, this area never leaked prior to Rand C's work. We once again called Rand C, who came out, looked at our parapet walls, and told us the walls looked fine to them. This time they blamed the exteriors of the parapet walls, saying water may have entered that way.
Exacerbated, we called several other masons and roofers to assess the problem. All 10 of them told us the same thing: Rand C had done a poor job. One roofer called the work and quot;amateurish.and quot; These people told us that, when Rand C removed the flashing, they simply exposed decayed brick that let in water and they did not sufficiently rebuild or tuckpoint the parapet walls to prevent leaks.
We don't think these companies were telling us this just to drum up business for themselves. In fact, the roofers said they could not do the brick work and that we would need masons to take care of it. And again, all 10 of these professionals had the same negative assessment of Rand C's work.
What makes this even more upsetting is that, when Rand C first removed the flashing and saw the poor quality of the bricks, the company charged us an additional $3,000 to repair them, bringing the total cost from $3,500 to $6,500. In the end, we spent $6,500 to get new leaks we never had.
To fix the problem once and for all, we had to find a professional company that actually knows what it's doing. That clearly isn't Rand C.
"We did come out numerous of times to address the problem. We did rebuild the East inner parapet wall , but not the North inner parapet wall because condo association did not want to spend additional money at that time. Water was coming through the HVAC location and that was fixed by HVAC company. These leaks that we're happening on the North side that started almost 7mo after we completed the original work. Sorry that this was happening."
"The work consisted of setting up a swing stage scaffold, which involved an additional cost. I told the customer to contact Angie's List for the refund via email and phone call. (which he never did) I NEVER took any money for this job since we did not do any work."
"Thank you!"
"I also contacted customer via phone and email. My email was found in customers SPAM folder, and yes we played phone tag. I did come out and took a look at the problem and it had nothing to do with masonry issue, and then I got a call few days later that customer(s) found a different area to take a look at. The coupon was intended for 1 residential household, and this was a condo unit with 3+ residence. How is this fair for people with actual single family homes? Full Refund was issued."
"Thank you!"
"The cracks were fixed with "Vulkem 116" Limestone color caulk. This was used on expansion joints where the sidewalk meets the house foundation, and on limestone pieces where cracks were. This was a temporary fix to slow down cracks from getting wider and deeper."
2012. I spoke with Rand C and explained that I needed a prior mortar
repair to be acid washed. The job was small (likely less than 25
square feet) and I was happy enough to get the job done. The couple I
bought stated that I was to pay for materials. The contractor came to
my house, called me, and told me cleaning would be $250 over my
coupon. I asked him how he figured that. He said he had to have a
power washer and he had to buy a compound to clean the brick. I told
him that the coupon stated I would pay materials and a power washer is
equipment which, as a professional, he was expected to provide. I told
him that he should give me a list of his materials and I would buy them
and he could come and provide his labor. He gave me a list of material
that called for 5-gallons of a brick cleaning compound. The compound
would have cost $150. I checked with the manufacturer who told me that
the size of my job only required 1-gallon of material not 5-gallons.
Rand C decided that they did not want to do my job. I wrote Anglies
List that I bought the coupon and they should be compelled to come and
do the job since that is what this firm agreed to do. Angie's List
wrote back that I would hear back from the contractor within 2-days. It
has now been over a month and I have not heard from them.
"I respect you comment and opinion, but there is some things you left out. I did come out and gave you a verbal qoute over the phone of $250.00 for material cost that I would have to pay to properly complete the job. And I'm NOT trying to up-sell anything. You said, "that it B.S" and you called me a "Crook". First of all I NEVER took any money from you, infact I contacted Angie's List myself to refund you the "Big Deal" money and you refused to take the refund. I will not perform work for someone that will disrespect me or my company. Then you said to email you list of material to complete the job and you will get all the material and I did. (Customer never purchased anything) Diedrich 101 Cleaner 5 gallan $115 Rental of a Power washer $99 + tax (I don't own all power equipment) Airless Sprayer $19 + tax (All of these materials would belong to the owner, if owner would buy them) which means NO $250.00 for my company or myself."
"Contacted customer via email, and customer replied that they had hired someone else, because we were unable to get to him due to our schedule. A full refund was issued."
"Reason for "no work performed" is because the job required complete stair walls rebuild, and a new concrete stairs/landing."
Licensing
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FAQ
Contact Information
Located in Volo, IL
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