Thermalcraft Inc

THE SALESMAN, BARRY, CAME TO OUR HOUSE TO GIVE US AN ESTIMATE ON REPLACEMENT WINDOWS. WE LIVE ON A VERY BUSY STREET AND WANTED A WINDOW WITH GOOD SOUNDPROOFING QUALITIES. THE PRICE WAS AT LEAST HALF THAT OF THE TWO OTHER CONTRACTORS WE GOT QUOTES FROM. BASED ON PRICE ALONE, WE DECIDED TO GO WITH THERMALCRAFT. THE WINDOWS WERE DELIVERED WITHIN THE TIME FRAME THEY GAVE US, AND THE JOB WAS DONE IN A FEW HOURS. THE WORKERS WERE COURTEOUS, BUT DID NOT REPLACE THE FURNITURE OR RUGS THAT THEY MOVED OUT OF THE WAY, NOR DID THEY SWEEP UP THE DEBRIS FROM THE FLOORS. THIS WAS A LITTLE IRRITATING. THE WINDOWS ARE NOT AS SOUNDPROOF AS I THOUGHT THEY WOULD BE. QUITE HONESTLY, I CAN'T TELL THE DIFFERENCE, BUT MY HUSBAND SAYS THERE IS A DRAMATIC DIFFERENCE. FOR THE PRICE, I CAN'T COMPLAIN.

WE WANTED TO DO A MAJOR FACE LIFT ON OUR HOUSE, AND WERE A BIT NERVOUS ABOUT WHO TO GO TO. OTHER POSITIVE MEMBER REPORTS ABOUT THIS COMPANY WERE MY INCENTIVE FOR CALLING. WE COULD NOT BE HAPPIER. BARRY NELLIGAN, THE VICE PRESIDENT, CAME TO OUR HOUSE FOR THE ESTIMATE. HE IS POLITE, PROFESSIONAL, AND HAS GREAT IDEAS. THE FOUR MEN WHO DID THE INSTALLATION OF ALL THE MATERIALS WERE PROMPT, FRIENDLY, AND EXCELLENT WORKMEN. OUR HOUSE HAS BEEN THE TALK OF THE NEIGHBORHOOD. IT LOOKS GREAT. I HIGHLY RECOMMEND THIS COMPANY.

JIM (THE OWNER) CAME TO GIVE US AN IN-HOUSE ESTIMATE. HE WAS PUNCTUAL, POLITE, OUTLINED A FEW OPTIONS FOR WHAT WE WANTED (PRIVACY GLASS, BUT ALSO EASE OF REMOVAL IF NEEDED IN EMERGENCIES). OF THE 3 ANGIE'S ESTIMATES WE GOT, WE FELT BEST WITH HIM. PURCHASED THE WINDOWS AND DELIVERY WAS SCHEDULED FOR 4-6 WEEKS. WINDOWS ARRIVED EARLY (3WKS), AND INSTALLATION WAS SCHEDULED FOR THE FOLLOWING WEEK. THE TEAM ARRIVED ON TIME, WERE POLITE, AND GOT RIGHT TO WORK. REMOVED ALL OLD WINDOWS AND DEBRIS, INSTALLED NEW ONES, INCLUDING CAPPING ON EXTERIOR. FINISHED IN HALF A DAY. CLEANED UP AFTER THE JOB, INCLUDING REMOVAL OF ALL DEBRIS FROM THE WORKSPACE. WE ARE VERY PLEASED WITH THE RESULTS, BOTH IN APPEARANCE AND QUALITY. I'D RECOMMEND THEM AGAIN, AND WILL USE IN THE FUTURE IF NEEDED.

I AM VERY PLEASED WITH THEM AND WOULD RECOMMEND THEM TO ANYBODY.

BARRY WAS VERY PROMPT, POLITE, AND HONEST. THE COMPANY RETURNED MY PHONE CALL VERY QUICKLY AND SET UP AN APPOINTMENT THE NEXT DAY. IF I EVER HAVE WINDOW PROBLEMS AGAIN, I WILL DEFINITELY CALL THEM.

THERMALCRAFT WAS ON TIME AND DID A NICE JOB. I WOULD USE THEM AGAIN.

GREAT COMPANY - VERY ACCOMMODATING WITH OUR SCHEDULES, ETC. GOOD CRAFTSMANSHIP - HIGHLY RECOMMEND.

THERMALCRAFT WAS ALWAYS ON TIME, EVEN THOUGH DURING RUSH HOUR THEY HAD TO DRIVE TWO HOURS TO GET TO MY LOCATION. BARRY NELLIGAN AT THERMALCRAFT PROVIDED THE ESTIMATE. HE WAS VERY PROFESSIONAL AND EASY TO WORK WITH. OUR INSTALLERS (INCLUDING BARRY'S UNCLE) WERE VERY EXPERIENCED, WORKED HARD AND DID A GREAT JOB. EVEN OUR NEIGHBORS WERE IMPRESSED WITH THERMALCRAFT'S PROFICIENCY AND COURTEOUS MANNER.

THE FOLLOW THROUGH WAS EXCELLENT ON EVERYTHING FROM QUOTE TO INSTALLATION. A VERY MINOR PROBLEM WAS CORRECTED QUICKLY. THE PROFESSIONALISM OF INSTALLERS AND CLEANUP WAS EXCELLENT. WE WILL USE THEM TO REPLACE OUR OTHER WINDOWS.

THEY WERE UNABLE TO REPLACE ONE DUE TO A PIPE BEING THROUGH THE FRAME, THOUGH I WAS ABLE TO HAVE ANOTHER COMPANY DO THE REPLACEMENT.

THIS HAD TO BE THE EASIEST AND MOST PAINLESS HOME IMPROVEMENT PROJECT IN THE LAST FIVE YEARS. THE COMPANY PRESIDENT DID THE ESTIMATE, THE WINDOWS WERE DELIVERED AHEAD OF SCHEDULE, THE INSTALLERS WORKED EFFICIENTLY AND DID A GREAT JOB ON CLEANUP. THEIR COMMUNICATION WAS EXCELLENT. I WOULD DEFINITELY USE THIS COMPANY AGAIN.

THIS IS THE SECOND JOB THEY HAVE COMPLETED FOR US. OVERALL I AM VERY SATISFIED, HOWEVER I FEEL THEIR CLEAN UP IS SOMEWHAT LACKING. THIS IS AN AREA THEY COULD DEFINITELY IMPROVE ON. BOTH TIME I HAD TO VACUUM AND CLEAN UP QUITE A BIT OF DEBRIS.

PROMPT, SHOWED UP EXACTLY AS SCHEDULED, FINISHED IN ONE DAY, AND CLEANED UP WORK SITE. THE NEW VINYL WINDOWS ACTUALLY MATCH MY WOODWORK BETTER THAN THE OLD ONES.

BARRY CAME OUT AND PROVIDED INFORMATION AND A QUOTE. VERY PROFESSIONAL.

ON THE SECOND VISIT, HE TREATED ME VERY RUDELY AND UNPROFESSIONAL ONCE IT BECAME APPARENT THAT I WAS NOT READY TO PAY HIM ANYTHING OR COMMIT TO HIRING HIM. HE WAS ALSO CONDESCENDING AND BEHAVED AS THOUGH I HAD NO AUTHORITY TO MAKE A DECISION BECAUSE MY HUSBAND WAS NOT PRESENT! IN PLANNING EXTENSIVE WORK ON THIS HOUSE, WE HAVE MET WITH MANY COMPANIES SELECTED FROM ANGIE'S LIST AND THIS WAS OUR FIRST BAD EXPERIENCE. I WOULD NEVER DO BUSINESS WITH ANYONE WHO WOULD BEHAVE IN THIS MANNER. SIMPLY PUT, HE COULD NOT ADDRESS MY CONCERNS ABOUT THE QUALITY OF THE LINE OF WINDOWS HE WAS PUSHING. I WAS ALSO NOT CONFIDENT THAT THE WORK WOULD BE DONE IN AN AESTHETICALLY PLEASING MANNER, DUE TO SOME ISSUES PRESENTED BY THE CURRENT WINDOWS. THE TRUE DEAL-BREAKER WAS HIS COMPLETE LACK OF COURTESY AND THE SPECTACULARLY UNPROFESSIONAL MANNER HE HAD. HE KEPT REPEATING THAT THERMALCRAFT WAS THE "ONLY 5 STAR COMPANY ON ANGIE'S LIST". A MISLEADING ASSERTION GIVEN THAT ANGIE'S LIST DOES NOT HAVE STAR RATINGS.

THE MAN WHO CAME TO GIVE THE ESTIMATE, WAS PROMPT, COURTEOUS AND WAS ABLE TO GENERATE A QUOTE FOR US AT THE SAME TIME. EXCELLENT SERVICE.

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THE VICE PRESIDENT, BARRY, WAS GREAT TO WORK WITH.

VERY CLEAN. MADE SURE TARPS COVERED FLOORS. TOOK ABOUT A HALF DAY. NO MESS.

GREAT PEOPLE. VERY KNOWLEDGEABLE AND PROFESSIONAL. NOT PUSHY/SALE-SY. WISH I COULD HAVE GONE WITH THEM, AS I DIDN'T HAVE THE BEST EXPERIENCE WITH THE WINDOW COMPANY I ENDED UP USING.

THE ACTUAL INSTALLATION OF THE DOORS WAS GREAT. THERE WAS A MESS LEFT BEHIND: NAILS, SCREWS, CIGARETTE BUTTS, ETC. THERE WAS A PROBLEM WITH THE QUALITY OF DOOR INSTALLED. THERMALCRAFT CAME BACK (UNANNOUNCED) TO LOOK AT THE DOOR IN QUESTION AND TOLD ME THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT IT.

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REPRESENTATIVE CAME OUT TO TRY TO SELL ME MORE THAN WHAT I NEEDED AND WAS HIGH-PRICED.

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