Approved ProAbout us
At Excel Windows, we take pride in the fact that we’ve supplied quality home improvement products with exceptional customer service throughout Chicago and the Chicagoland suburbs for the last 42 years. Offering the best in Chicago Replacement Windows, Doors, Siding, Acrylic & Cultured Stone Bath Remodel.
Business highlights
Services we offer
REPLACEMENT: Windows (vinyl, wood & fiberglass), Doors, Baths (acrylic, cultured marble and onyx), Walk-in-Tubs & Siding
Services we don't offer
Glass block windows & Window Repair
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 29
Assorted photos uploaded by Excel Windows
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 0% | ||
| 1% | ||
| 4% |
Filter reviews by service
"I am so sorry that your experience with Excel was not what it should have been. Customer satisfaction is everything to me. The miscommunication on our part is unacceptable. Our new computer system still has a few bugs we are trying to work out (one of which is not notifying our reps if their schedule changes). I will speak to my reps about focusing on our strengths instead of other's weaknesses. I am glad to hear that he was polite and did not use high pressure tactics. If you would like to discuss anything with me personally, please do not hesitate to contact me. If you would like to have another rep stop out, I would be happy to arrange that. I hope there is a way we can earn your business. Thank you for giving us the opportunity to assist you with your window replacement project. Julie Majka GM, Excel Windows 708-636-9898"
"Thank you so much for taking the time to review your experience with Excel Windows! Our goal is your satisfaction. If at any time you have questions or need assistance, please do not hesitate to call. We know there are a lot of choices when it comes to home improve it companies and we appreciate your trust in Excel. Welcome to the family! Julie Majka"
"Thank you for the review. Our goal is your satisfaction and "A" ratings; if there was something that was not what you expected, please let me know what it was so we can either rectify it or use it as a training opportunity. If you would like to speak to me directly, I am always available for our customers. Thank you again and welcome to the family!! Julie Majka General Manager"
"Wow, just what I love to hear! Thank you for taking the time to review Excel Windows and for the kind words. We take customer service very seriously. If you ever have any questions or need assistance, please do not hesitate to contact us. Thank you for trusting Excel with your home and welcome to the family! Julie Majka"
"Thank you for taking the time to review us! Our goal is always customer satisfaction. I am sorry to hear that there was an issue but so glad to hear that it was resolved. If at any time you have questions or need further assistance, please don't hesitate to contact us. Thank you again, and welcome to the Excel family! Julie Majka"
The installation itself was great. The installers came to the door, introduced themselves, and went over what they were going to do and where they were going to start. We could not have been happier with the windows when they were done - they even cleaned up after themselves!
We recently had to call them because we ripped one of our screens. I spoke with Danielle in the office and she could not have been nicer. They rescreened it with no questions and at no cost to us. It's been several years since our install so I wasn't sure what to expect when I called. Needless to say, we were once again very impressed with Excel.
My wife and I are in our 70's and it is very comforting to know that there are still companies out there that care about their customers years after the fact!
"Thank you for taking the time to review us and for the kind words! If you ever have any questions, please feel free to contact us. Your satisfaction is our number 1 goal!"
The company was recommended to me by a family member who used them many years ago. The salesman came out to quote the job. He appeared knowledgeable and professional. After that initial visit, it was like pulling teeth to get pricing and answers to my questions. After several attempts to get some answers, I gave up.
Then, weirdly enough, someone from the company called ME to find out how things were going. After explaining what happened, they told me they would be sending out their "#2 guy". I made the appointment, took the time off from work and sat and waited; but, no one showed and no one called.
Several days later, the original salesman had the nerve to call me. He claimed that he had stopped by my house; oh and that just happened to be BEFORE the appointment they set with me (surprise, no one was home). I told him to never call me again.
But, AGAIN, a week or two later, I received a call from someone else at the company to find out if I had any questions and if I had decided on what I was doing. I laughed and told him to stop calling me; there really was not much more you can do at that point.
As far as the quality of their work, I cannot comment on that, since I never got past the quote. As I said, a family member was happy with the work they did for him many years ago; so, hopefully, this was just an isolated experience.
It was one of the most unprofessional and bizarre experiences I've had with a company. I don't know if this was a case of an overworked salesman or maybe they had too much work and weren't interested in doing my job. But, based on the repeated calls initiated by THEM, it's obvious that, at the very least, they don't talk to each other. As I said...bizarre...
I ended up using a different company and I was VERY happy with that company and the work they did. So, maybe it was meant to be.
"Thank you again for taking the time to speak with me on the phone the phone the other day, I really appreciate it. I know things did not go as smoothly as we like and for that I cannot apologize enough. As we discussed, we do normally give you a written quote on the spot but in this case Brian was trying to find some options for you to possibly have the windows repaired to save you from unnecessary expense. Granted, he did not do the best job of following up and getting back to you (thus the reason I like them to quote when they are sitting at the table with you). I have discussed this with him and believe me, he understands the error of his ways! We are using this as a training exercise so that everyone understands exactly how important communication is. I would like to once again tell you how sorry we are that your experience with Excel was not what it should have been. If at anytime you have questions about anything going on in your house, please feel free to contact me directly and I will make sure your questions get answered and if we cannot help you then we will point you in the right direction. We would love the opportunity to work with you in the future should the need arise. Our goal is customer satisfaction, whether we do business with you or not. Please know that everything you have said was heard. Thank you again for your time and I do hope to hear from you in the future! Julie Majka General Manager 708-636-9898"
"Mr [removed member name], I am so very sorry about the delay in getting the locks. This is the first time we have ever ordered locks for a door we did not install and no excuses, we totally dropped the ball. Our goal is complete customer satisfaction and I want to let you know that I am taking this to each person involved and using it as a training opportunity. Again, I apologize for any inconvenience this delay caused. Please feel free to contact me directly if you would like to discuss this further. I know how many options there are in the home improvement business, and we appreciate the fact that you chose to do business with us. Julie Majka"
Only problem was that it took longer than expected for the garage door and the patio door to be delivered.
I would definitely use this company again.
Unit was available in time frame estimated.
Arrived on time, tarps over carpet and outer plants, everything was squared to make it even, and total clean-up including vacuuming interior.
Work finished by noon.
Absolutely satisfied with the everything.
Did follow-up one year later to check status of installation!
"Thank you (Member name removed), I love happy customers! Happy Birthday to your windows and please let us know if there is ever anything we can do."
Having said that, the two installers were otherwise professional, did very neat and thorough work and completed the job in about six hours, and also cleaned up inside and out after the job was completed. All in all, we were very happy with our choice in Excel windows, with their overall responsiveness and would likely use them again in the future. The gentleman who came out to write up the sale and take initial measurements, and Julie at the office, were both a pleasure to work with.
"Thank you so much for the kind words. We always appreciate hearing from our customers even if there was a little "glitch" in the process. If you ever need anything, you know where to find us! Thank you again!"
"Thank you so much for the review! We love to hear from our customers. I am so glad you are happy with the doors and that you enjoyed working with Ray and both Steve and Steve Jr. If you ever need anything, you know where to find us! Thank you again!"
"Thank you so much for the kind words. Our goal is always your satisfaction. Please feel free to contact us if you ever have any questions or need further assistance!"
"Hi [member name removed]... so glad to hear that you're happy! If you ever need anything, you know where to find us!"
"Glad to hear that you are happy with everything. We do our best to make sure that things go smoothly as promised! If you every need anything, please don't hesitate to call and thank you for your business!"
"Thank you for the kind words and we are so happy you love your windows! If you ever need anything, you know where to find us!"
"We are so glad we could help! Once a customer, always a customer. Our advice is always free and if there is ever something we can do, we do our best to help. Even though the product was not ours, if we can help you fix it ... why shouldn't we. Thank you for the kind words and if you ever need anything - you know where to find us!"
"Thank you! I am so glad you are enjoying your new windows. If you every need anything, we are just a phone call away."
"Thank you for the kind words, you were both a pleasure to do business with! If you every need anything, please feel free to call me. Thanks again! Julie"
I looked into several organizations and searched angies list. I saw several very good reviews on EXCEL windows so I choose them as one of the companies to bring in for estimates
I thought since EXCEL was based on the south side of the Chicago Land area, that they might have a hard time coming to our house for the estimate. But once Steve arrived I was completely suprised. Steve assured me that my location was no problem at all and from there EXCEL did quite an excellent Job.
EXCEL worked around my schedule, they were always so professional and courteous, and offerred financing to fit my budget. Chris the owner assured me several times that EXCEL would take of everything, and they did. When an issue arouse between the town and how the windows needed to be placed due to easement requirements by the village, Chris stepped in and gave me a couple of options that he would cover at no expense to me!!! He worked with the manufacturer and the village to take care of the problem. Then when it came time for the installation, EXCEL was there again on time and worked around my schedule.
Their installation team was ontime each morning and worked with me. They would always make sure things were cleaned up each day and that when they finished the job that I was happy with the result. The job ended up being 6 days and went very smooth
I can't recommend any organization higher than EXCEL. In fact, I have decided to purchase my front door from EXCEL as well.
Thanks EXCEL
"Thank you for the kind words, we truly strive for total customer satisfaction. I am so glad that you love your new windows and I'm sure you'll love your new door as well! Just so you know, we are opening a second location this summer and we will be much closer to you ... Glendale Heights! We'll let you know when we move in so you can stop by and visit. Thanks again! Julie"
Licensing
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All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
7413 Duvan Dr, Tinley Park, IL 60477
Service Hours
| Sunday: | Closed |
| Monday: | 8:00 AM - 4:00 PM |
| Tuesday: | 8:00 AM - 4:00 PM |
| Wednesday: | 8:00 AM - 4:00 PM |
| Thursday: | 8:00 AM - 4:00 PM |
| Friday: | 8:00 AM - 3:00 PM |
| Saturday: | 8:00 AM - 1:00 PM |
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