APEX EXTERIORS, INC.

"We are glad to know that you experienced a high level of excellence and professionalism we try to give to each and every customer."

"We are happy we could give you an accurate and thorough assessment of your problem. Please keep us in mind for your future roofing-siding-gutter and window needs."

"Dear Mr. [Member Name Removed], Thank you for your feedback, reviews are such a huge thing nowadays whether the are positive or negative. We apologize that you feel you did not get the service you were expecting from Apex Exteriors. We pride ourselves on delivering excellent and professional service to every customer and potential customer. We always investigate any negative that we receive so we can learn and make our office staff, sales and field crews better. After speaking with the estimator on this specific estimate, we feel there might have been a communication breakdown somewhere where the pricing to fix the issues needed might have been higher than anticipated and with any kind of renovations that can happen and be a big undertaking. We are hoping that you were able to located a contractor that could take on the repairs you were needing at the price you needed it at, and if there is ever any exterior you services you might need in the future we urge to give us call. Kind Regards, The Apex Team"

"We are glad to know you received professional and friendly service with our company. We do our very best to make sure you and all our customers know you are valued and satisfied with the end result."

"We appreciate any feed back we receive from customers or potential customers, as we are always striving to provide excellent, accurate and professional service."

"We are pleased to know you had a pleasant and professional experience with our company. We are always happy to get positive feedback from our customers. We hope you will keep Apex Exteriors, Inc. in mind for you future roofing-siding-gutters and window needs"

"Dear [Member Name Removed], We are very sorry to hear that your experience with our company was a negative one. We are always working hard to provide a level of service that is professional, accurate and courteous. Whenever we fall short of providing a service like that we always investigate it internally to see what happened. There might have been some miscommunication or misunderstanding and we want to assure you that our sales team is respectfully and courteous. We hope that you will keep us in mind for any future exterior services you might need in the future as we would welcome the opportunity to restore your faith trust with us here at Apex Exteriors. Kind Regards, The Apex Team"

"We are happy to know we could give you a thorough and accurate diagnosis for your insulation needs. We strive to give each customer outstanding and professional service. However, we are disappointed to hear our pricing was out of range for the work needing to be done. Please, keep us in mind if you should need future roofing-siding-gutter-or window service."

"Dear {Member's name} We apologize for not being able to service your roofing needs, we are happy to hear that the communication you received from our office staff was handled appropriately. I think distance was the only issue here with your town about an hour and a half away. We do hope you were able to find a contractor closer to you that was able to assist you in getting your repairs/work accomplished. Sincerely, The Apex Team"

"Dear Mr. [removed name]- Thank you for your feedback, Communication is always a huge and important part when you are having repairs/renovations. We are very pleased to hear that your experience with Apex Exteriors was a positive one. We always do our best to make sure any job we do runs smoothly. Please keep us in mind for any exterior work you may need in the future. Sincerely, The Apex Team"

"Dear [Member Name Removed], We would like to send our apologies for any frustrations you received throughout the process of your project. I think there are a couple factors that played into this. When dealing with samples and trying to retrieve them if we do not have them, it can be out of our hands on waiting to receive the samples. Overselling the season can also be an unforeseen problem and when situations like that happen (not often) we try everything in our power to make the adjustments needed to allow as little inconvenience to our customers as possible. With that said, after speaking with the estimator/salesman that was assigned to your project, he advised that you were given a discount on pricing because of the inconvenience you received so we did try our best to accommodate you for the delay in you receiving the work. We hope you were happy with finished product and outcome of the work that was done and will consider us in the future for any exterior services you need should they arise. Kind Regards, The Apex Team"

"Dear(member) Thank you so very much for the high rating! We appreciate your business and you as an Apex Customer. Please let us know if there is anything in the future we can help you with regarding roofing-siding-gutters-repairs and windows. Sincerely, The Apex Team"

"Dear [Member name removed]- We are sorry to hear about your experience with the other company that came out but are happy to know we could help with you getting a plan to address the issues that were needed. We hope we are able to fulfill the work that is needed to resolve any and all issues that you are having. Please let us know if there is anything in the future we can assist you with. Sincerely, The Apex Team"

"Dear [Member Name Removed], We send our sincerest apologies, as we are always aiming for professional, accurate and courteous service to all our customers and potential customers. When situations like this happen we always look into what happened and where it wrong, so we can learn and grow from the mistakes and become better because of that and prevent situations like this from happening again. Customer service is of the upmost importance to us here at Apex Exteriors and we are saddened that we fell short with you. Please if you should ever need any exterior services in the future we would welcome a second chance to show you the kind of service we offer and restore your trust and faith in our company. Kind Regards, The Apex"

"Dear [Member name removed]- We are so pleased to that you were/are satisfied with the window installation you received, and that the crew was professional and courteous of your home. That is the kind of service we strive to give each and everyone of our customers. Please let us know if there is ever anything in the future we can assist you with. Sincerely, The Apex Team"

"Dear [Member Name Removed], Thank you for your feedback, whenever we receive a negative review/feedback we absolutely take each one serious and always do an internal investigation to see what happened and where we fell short. After reviewing this and looking into our system we do not have your information on file which is unusual as every time we schedule an estimate we add all the information into our data base. There is another Apex and this might be a case of a mix up. We do deal with insurance but also offer many other services for both commercial and residential to many that do not go through insurance. We would like to offer our deepest apologies for any frustrations you received, as we do strive to deliver a professional, accurate and courteous service to everyone. If there is ever any exterior services you might need in the future, please keep us in mind. We would love an opportunity to restore your faith and trust with our company. Kind Regards, The Apex Team"

"Dear {Member's name} Thank you for the high rating, we are happy we could help you with your exterior needs. We truly value your business and value you as a customer of Apex Exteriors. Please let us know if there is ever anything we can help you with in the future. Sincerely, The Apex Team"

"Dear Frederick- Thank you so very much for that AWESOME review, we greatly appreciate that. We thank you for your business and truly value you as a customer of Apex Exteriors. We are so pleased to hear that your experience with Apex Exteriors was a positive and professional one, as we are always striving to deliver excellent server to everyone customer. Please if you ever need any help with roofing-siding-gutters or windows do not hesitate to contact us. Sincerely, The Apex Team"

"Dear {Member's name} Thank you for such a positive review, we are happy to know Oval could give you some tips to help you through the winter and we are hoping we can help get your issues taken care of when the time comes to do so. Please let us know if there is ever anything in the future we can help you with. Sincerely, The Apex Team"

"Dear Mr. [Member Name Removed], We would like to offer our sincerest apologies to you that you did not receive top notch service from Apex Exteriors, I want to assure you that we take all feedback seriously and when we receive a not so good review/feedback we always do an internal investigation to see what went wrong and where we fell short. I did speak to the estimator who came out to your home and he stated that he had in fact been running ahead of schedule that day which things like this do happen from time to time. While he was there he took the proper measurements needed and left a proposal for the work needed. He did also state that had left a voice mail that he could come right back out since he lived close by and go over everything with you. With all that said we know everyone's time is precious so we have put policies in place so situations like this will not arise again. We truly strive for excellence in every aspect of our business with customer coming first. If there are any future exterior services you may need please keep us in mind as we would love the opportunity to show how good of company Apex Exteriors truly is. Kind Regards, The Apex Team"

"Dear [Member name]- Thank you for your feedback, we truly appreciate your business and you as a customer of Apex Exteriors. We agree that communication is so important especially when taking on renovations. So, we are happy to hear that everything went well and smooth and that the miscommunication was handled and handled in a timely fashion. We are constantly striving for excellent and professional service and for that to be delivered to our customers. Please let us know if there is ever anything we can assist you with in the future. Sincerely, The Apex Team"

"Our sincerest apologies in regards to the bad experience you’ve had. We are hoping that you can give us more information regarding the names of anyone whom you spoke to at our company or possibly which phone numbers you texted or called. We are looking into our system which every customer is entered into upon initial contact with our company and have no record of your name or address on file what so ever. We are currently thinking that there may be some confusion and you possibly were contacting a different company because it would be very difficult to have contact with us as many times as you have indicated and still not be in our system at all. There have been times in the past where a potential customer has confused us with a company with a similar name and we are wondering if this may be the case here. We are working with Angies List to investigate this claim as well so any additional information you can provide to help sort out this situation would be greatly appreciated."

"Dear [Member name removed]- We are pleased that the Attic Inspection went well, and we were able to answer all your questions to your satisfactory. Asking questions and being involved in the process is a great way to educate yourself, and can be great prevention tool. Please keep us in mind for any future roofing-siding gutter and window work you might need. Sincerely, The Apex Team"