APEX EXTERIORS, INC.

The Big Deal was for a design of my house.  What I received was a 9 bullet point proposal of what they would do to complete the job.  I never received a picture design of how the exterior of my house would look with the completed job.  I emailed Joe to ask for the picture and he responded with saying it would look similar my neighbors house that I showed them.  He does not have a computer program to create a picture design.

I bought the Angie's List coupon to have Apex Exteriors out to do an
"Exterior Design" for our house which needs new siding, columns, etc.
Quite a bit of work really, and we are looking to give the house a face
lift. The actual meeting was fine, but what we received in return was
not worth $50 that we spent on the voucher. All it was, was a picture of
our house with a few things changed, displayed in a horrible color,
zero creativity. Needless to say, we did not see an image of what we are
trying to accomplish with our house.

Excellent service. The roof was inspected throughout and quick fixes were made. Even a bees nest was addressed to, which was not part of the service.

My roof did not qualify for the Big Deal so I got a refund through Angie's List. However, he did come out on time, was friendly, knowledgeable, explained everything in detail to me. He recommended that I get an insurance adjustor to come because of hail damage to the roof. I may end up using him for repairs after all!

I didn’t qualify for the coupon, but he was very polite.

It wasn't completely clear at the beginning what Apex Exteriors expertise was and what they did. I had hoped to get more information on reference project and didn't. It was a little expensive for what I wanted so I didn't go with them. The interaction I had with them was pretty limited.

He was a very nice man and very polite.

unknown

I think they did a pretty good job but they were more expensive, I found out, than I would have wanted. They were professional and were bonded, licensed and insured. They cleaned up after themselves pretty well.

We called Apex because we needed repairs to some storm damage on our roof. They gave us an estimate for $285 over the phone. The workers arrived on time and inspected the roof (taking pictures to document the damage). They confirmed that the repair we asked them to do would be $285; however they also noticed that the flashing around several pipes was cracked, which would cost an additional $100 to replace. They did ask us before doing the extra work, so there were no unanticipated charges. The work was done quickly, and looks good. The new flashing came with a lifetime warranty - if it ever needs to be replaced, they'll do it for free (as opposed to the original flashing, which they said was only designed to last a few years).

The agent who arrived from Apex Exteriors (Willi Kindler) was extremely cordial and professional. As part of the inspection, there was an issue identified with part of the front soffit area of the house. The agent committed to provide an estimate and one arrived via e-mail shortly afterwards.
I had some questions/concerns mostly because the estimated cost of the repair seemed to be rather costly -- and I replied (via e-mail) asking about this as well as whether a lesser approach might be possible.
There was no reply at all. I followed up with a phone call and found that Mr. Kindler was no longer with the organization and I left a message for the person the receptionist indicated was handling Mr. Kindler's work -- Joe Hirschbein who is the VP of Sales. 
In the message I left, I also forwarded the e-mail exchange with Mr. Kindler to Mr. Hirshbein.
Upon having no reply from Mr. Hirshbein, I called once more to Apex -- and was able to speak with him. He found the e-mail I had forwarded to him -- and he said he would get back to me. I did receive a reply indicating that he had found the estimate from Mr. Kindler, but that he would need to review the area on the house in person -- and established a tentative day to do so.
I did reply in e-mail indicating to put me down for then -- and I took the day from work to be here. Once again, there was no follow-up nor did Mr. Hirschbein or any representative from Apex Exteriors appear on that day. This has now reached past the two-month point since the visit for the "big deal" roof inspection.
Based on my experience, it appears that Apex Exteriors has a serious issue with basic follow-up with prospective customers -- and I would have serious concerns with any work they would perform on my house as a result of my experience with their sales group.

Very courteous, careful of plants, started and finished on time, left the area clean. Professional throughout.

see above

Andy, nice man, showed up on time, seemed professional enough, spent about 30-45 minutes up on roof. We assume he did what he said he did. 
He showed up roof samples, gave us suggestion about purchasing, financing, etc.
Said he would have estimate in two days. He never called us with that. We called two more times, talking to him once and were told he'd have estimate in 2-3 days. He never called back.
We will not do business with this company. Neither the owner nor other staff followed up with us even though we were a possible lead. They obviously didn't want new business.

Excellent job preformed on the scheduled date and all in one day, including clean up.Highly recommend this company for any home services needed.

Took before and after pictures to dicument work performed. Was very professional, responsive, and courteous.  Exceeded my expectations.  Easy to communicate with.

unknown

unknown

Dave called to let me know he was running a little late (that day it was about 100 outside and I was his last appointment), but he still made it to my house, just 15 minutes late but I appreciated the call.   He was very professional, nice, and great to work with.   He provided an honest opinion about the roof and it's condition.   It was refreshing to have an expert come and NOT recommend a bunch of work.  He did mention a few minor items, but didn't try to sell me a bunch of work I didn't need.
He also gave me great pointers on keeping the roof repair free to save me money long term.   Overall very satisfied with Apex and will definitely use them again.

The guy that came over was timely and courteous, and appeared quite competent. However, he also gave the impression of wanting to get out of there as soon as possible, and being mostly interested in providing quotes. In the end, I felt like this would have been an excellent free service (as in coming by to take a look and give a quote), but the $150 I paid was not worth it.
The day after, an A/C guy came over for another deal. This one was $50, and he put in a solid hour of maintenance work for it, which felt like an extremely good deal by comparison.

Dave Coppes was on time, courteous and friendly.  He answered all our questions and did a thorough inspection inside and out.  We would recommend Apex to all our family and friends.  We were very pleased with Apex.

Fantastic workmanship, was here the agreed upon date, used materials agreed upon, did exactly what we agreed upon and they even replaced a couple of spots of rotten wood that I was unaware of - great experience, representatives were very professional.

I did the deal of the day and they were great! Dave came right away and took care of extra things for us. He also explained everything in detail. We will use this company again!

Project went very well. I had some specific install requirements I wanted met, most were already standard install requirements for them and the others I wanted they did with no problems or for a small optional uptick fee. Very flexible people to work with. Work was done very well and the overall pricing was extremely competitive. The Sales Consultant. Will Kindler, was a pleasure to work with and was very helpful throughout the whole project. The finished result looks great! I would do business with APEX Exteriors again.

We signed the contract and gave our deposit.  We were not in any hurry and still needed to confirm the color.  About a month went by and then we got a call from Joe, their VP of sales, who told us that Andy left and that he wanted to stop by to review our house since Andy's notes were not very complete.  Joe did a great job reassuring us that everything we discussed with Andy would be done.  We scheduled the job.  It took less than 2 days.  They worked the first day till 7PM and wrapped everything up by mid afternoon the next day.  They cleaned up well and the dumpster was gone that afternoon
We felt they did a quality job.  They gave us pictures of the damaged area before they repaired them so we could see the extent of the water damage along with their 5 year warranty and warranty on the shingles.  The final price was exactly what we expected, no surprises.  They were very responsive and took care of the final paperwork that our city permit required.
While Andy is no longer there and I believe his departure caused some issues for APEX, Joe and his team were very professional and made up for things.  Sometimes after I've gotten other work done, I will wonder if we really got a good deal and if the work was quality work.  I'm absolutely and totally satisfied with the work APEX did and have no regrets or concerns. I would definitely use them again and have recommended them to our neighbor.