Room & Board

We ordered a sectional sofa on December 3, 2017. Despite being assured that the items would ship on 2/8/18, I emailed to confirm in early January. Mona promptly replied that yes, everything would arrive on time. A few days later, I received a form email from Adam- the salesperson who helped us & encouraged us to order early - saying that the sofa would be delayed until at least 2/22. After many emails and a lengthy phone call, Adam and his manager Pam said they could give us 10% off THE DELAYED PIECES ONLY...WHAT????!!!! So...we paid for an entire couch over 2 months ago, the entire couch will be arriving late, but we are being offered 10% off of 2 of the 5 pieces. We requested 10% off of the whole order and were informed that Adam & his managers consider their offer to be quite fair. No one at Room and Board has taken any responsibility for this mess. They keep repeating the new delivery date - yet they admit when questioned that it could, in fact, be delayed further. They give excuses about the warehouse from which the couch comes from and repeatedly explain that "this is just how it is with custom upholstery". That is garbage. Nowhere in the email receipt or online does it say anything about how it can be delayed without consequence to them. It clearly states the "expected" (not estimated) date of delivery. Adam likes to say a lot of different things (like it would be different if we had ordered in the store), then backtrack when we bring up the e-mail he sent in December saying ordering online is exactly the same. When pressed for details on why they were originally offering nothing for missing their delivery date, and why he was making things up about the ordering process, he simply told me to calm down. So helpful. Moral of the story: Room & Board does not care at all about their customer service or delivery service. They make the delivery date sound ironclad, then shirk responsibility when they miss it. Room & Board clearly does not care about its customers and thinks that "oh well" is an acceptable response to an indefinite delay on expensive items. Let's not forget that they take payment up front - so they're good to go even when you don't have your furniture 3+ months later. Purchase at your own risk and ignore the expected delivery date. It is a deceptive marketing ploy, rather than reliable information about your item.

I visited this store numerous times during the past 8 months. During each visit I met a different sales associate and all were most helpful and professional. I don't think they work on commission, so customer service is everyone's priority. The sales associate, "Skeeter", who helped me with my purchase offered excellent suggestions for fabric options. I was unable to find a color and fabric that I liked for the sofa and Skeeter made a suggestion that I would have never considered. Her idea proved to be perfect for my space. When I was called to schedule delivery, I asked for extra time as the room was still being painted and carpeted. There was no problem in delaying delivery for a couple of weeks. The delivery team was professional and creatively got the sofa through 2 doors to the designated location. I am very pleased with this purchase and the entire experience.

Sales staff are are friendly but give you your space to look around. The quality of the workmanship is outstanding compared to the veneered particleboard you'll find at a Crate & Barrel or Pier 1, but you definitely pay for it. I love the modern but not spartan look and everything goes together so well. Furniture on custom order took 8 weeks to make, but everything was delivered promptly and in great condition. The deliverymen were exceptionally well-mannered and courteous. I would absolutely recommend them to anyone.

All the people there are fantastic. They don?t work on commission so they are not pushy. The furniture is reasonably priced with good quality. They are very prompt and their deliveries are always on time. I purchased a couch, a chair, a rug and a long stool. They arevery helpful and informative. I am happy with them.

Delivery was on schedule, the chairs are beautiful, the delivery driver tried to get us to pay more money, saying that the fabric protection wasn't included.

I love this store and have purchased much of the furniture for my home from them over the past dozen years. The quality is terrific; pieces are sturdy and well constructed. They have a wide selection, their prices are good, especially considering the lasting quality, and their sales people are always friendly and helpful. If you like cherry wood, much of their wood pieces come in this option, and they are stunning. The couch I purchased from them ten years ago is still the most comfortable I've ever found, and after years of serving as a "guest bed" it's still going strong. I love this store and will definitely shop there when I'm ready to purchase new furniture for our latest home renovation.

WIDE VARIETY OF STYLES, GOOD QUALITY.