Marty's Refrigeration Inc

Mary's Refrigeration is terrific. They took care of my house while I was here. They were very prompt and professional.

Excellent! I called Marty first thing in the morning and he came by 6pm that night and fixed it even though he had many calls after the long holiday weekend. He was leaving our house to go to another call because he did not want to disappoint his customers.

The service person arrived, looked at the refrigerator and determined we needed a repair. The estimate was 389 dollars for parts and labor. The parts were a defrost heater assembly, defrost thermostat and a defrost timer control. He never tested the original parts. The refrigerator was not disassembled. I removed a panel in the freezer section, removed the defrost heater assembly and observed the element was broken. I purchased the defrost heater assembly for 95 dollars locally. I installed the heater. The refrigerator has worked for about a month. My expectation was that he would test the parts and pinpoint the problem. In other words, if the specific part was tested, I would have been fine with his charges. I looked at several sites that had online videos about refrigerator problems similar to what I was experiencing. Parts were removed and tested with an ohmmeter. This is was influenced my expectation of the service call.

Serviceman called within 30 minutes of our contact and he came to our home th same day. Nice! However, he replace a $25 fuse in our dryer and charged us $225.00 ($86 service charge PLUS $114.00!!! for 30 minutes of service). Did the job, but I think we were grossly overcharged.

We recently moved into a home with a subzero refrigerator which had stopped cooling on a very warm day. Marty came out the day I called. Myself not knowing anything about subzero, he was an expert and educated me as well. I hired this company for the excellent reviews from previous Angie's list members, and now I know why... Marty's Refrigeration lives up to his outstanding reputation. Marty is professional, smart, and has fair pricing. I would use this company again and I would recommend him to family and friends.

Marty responded the next day after my call and came out that day. He was prompt, thoughtful, courteous.

Marty was prompt, professional and explained very clearly what the problem was and how he would solve it. Great experience and we were very happy with his service and will use him again for refrigerator and any other appliance repairs that are needed.

Our dishwasher seemed not to be cleaning the dishes very well. We called Marty’s, left a message with a service, and within five minutes we were called back. Mary showed up right on time. He thoroughly examined the dishwasher and found nothing wrong with it. He gave us a number of suggestions on how to use it better, which we did and have found to taken care of the problem. Excellent service and assistance.

Our freezer was not freezing well. We called Marty's at night after hours and left a message with their service. Marty's called me back first thing in the morning and had a technician there by the afternoon. He was even a few minutes early. The technician was courteous and knowledgeable and diagnosed the problem right away by the sight of the frost crawling up the freezer, and informed us that this was affecting our refrigeration as well. He told us we would need a new defrost timer and thermostat assembly. He said it would run about $250. He also advised us that the fridge was older and there was a chance that at a later point the fridge could have other issues. Between the cost of the repair and the risk of an older fridge, we chose not to have the repair done and purchased a new fridge. At the appointment, the technician told us (with understanding and no pressure) that if we changed our mind about the repair and called him before 5:00 PM, he can get the parts and install it the next day. The service call was a reasonable $85. I would totally use Marty's again.

my husband had already discovered the problem; Marty called this morning to check on model number and came ready with the valve assembly replacement. broken valve out - new valve in. Marty always does a great job of cleaning up when he's done. you would never know that he'd been here.

The company was very responsive to my initial call, which was on a Saturday, and the woman I spoke with was courteous and helpful. Marty called before he came and showed up on time. He, too, was courteous, helpful and professional. My entire experience with Marty's Refrigeration was positive.

He came when he said he would and did a nice job. He wasn’t cheap, but he got the issue fixed. He could have charged me for some other parts, but he said he didn’t need to replace those expensive parts. I have no problems with his service. I would continue to use him in future.

Great! Marty was honest and did not attempt to over charge me or perform services that were not needed or not economically sensible.

He was right smack on time and very professional. He had all the necessary tools and cleaned up the mess perfectly. He knew what he was doing and gave me some tips for better maintenance of my refrigerator.

He was available when we needed him. He came out and evaluated the problem and order some of the parts and did not charge us for a second service call. Marty was very good, helpful and was very communicative and stayed committed to the job. We would hire him again in the future.

The door was noticably dropping over the past few weeks and on a Sunday starting making a scary clicking noise. We left a message for Marty that afternoon. On Monday morning around 8:30 am, he called back and said he could come out that afternoon. Within 24h, our door was realigned, again sealed the refrigerator nicely and our coils vacuumed. We were very pleased with the prompt callback and excellent service. This is our second excellent experience with Marty.

Marty did a fabulous job. He is knowledgeable about old ovens and new ovens. He tried to unfreeze the dial by using lubricants. Unfortunately, it worked somewhat, but it was clear a new thermostat was needed. He is ordering a part and will come next week to install it. He also pulled out my other two refrigerators and spent time cleaning the coils which were caked with grime and dust. Marty is wonderful. He is thorough, conscientious and cleans up. He called before he came, was pleasant and worked quietly.

arrived promptly, and gave us good advice to maintain the appliance. VERY CLEAN!

Called to set up an appointment. There was no problem. They worked around the time frame that I needed. Marty came out a day later to do the job. He fixed the switch for the lights and cleaned some very dirty condenser coils.

Marty made one trip to diagnose the problem. He ordered the part and installed it. He obtained the part quickly and the frig was repaired within the week.

It went very well. Marty arrived and assessed the situation. He had to leave to buy insulation pipe wrap and return to finish the job.

I called around 8:45 and Marty responded quickly. Stopped by on the way to another job to look it over and pick up parts. Returned around 11:45 and stayed until 4:00 when the job was done. This included 2 or 3 trips back and forth to the parts location trying to hunt down the correct heater assembly. Everything was cleaned up when he was finished. This saved me throwing out a great deal of food in my freezer. I was just delighted.

While he was not able to fix it immediately, I appreciate the fact that he was honest with us. He could have easily sold me an expensive replacement instead, since I know nothing about the workings of most large appliances, and I didn't read all the fine print on the warranty information, either.

Marty gave me an approximate time of arrival and called to let me know he was on the way. He arrived on time. When he checked the dryer, he concluded that the motor was the problem. He got the dryer running again (by turning the drum, which was stuck) and said that I would need a replacement motor for a permanent fix. He gave me an estimate for that repair. He said that if it happened again, I should consider whether I want to fix it or buy a new machine. He offered to put the cost of the service call toward the repair. I appreciated his straightforwardness and the fact that he gave me the information I needed to make my own decision about the repair. The machine is still working as of this writing.

Making the appointment involved a couple of calls back and forth because the answering service referred the call to Marty's wife who had to check with him about whether he services this type of washer. But the calls were handled promptly and an appointment was scheduled at a convenient time within a day or two. Marty called as arranged on the day of the appointment and we set a time. He ended up coming earlier, which turned out okay because someone was home. He worked on the washer for about an hour and a half, fixed the problem, and left the area clean.