They only sent one man, who was not a plumber and said that he could only rod sewer lines. Always before, a two man crew was sent for this maintenance work. He said that Roto-Rooter doesn't rod storm water lines to clear them of roots, and that he wouldn't know what to charge me or how to do the work. He also said that he doesn't climb ladders and didn't have equipment to flush out the downspouts. He called someone on his cell phone, who confirmed that Roto-Rooter does not do the kind of drain cleaning work I wanted. Since I had used Roto-Rooter before, both for drain cleaning and for plumbing work, this really surprised me. Does it have anything to do with the results of the class action law suit that was filed a few years ago against Roto-Rooter for using "plumbers" who had not served an apprenticeship? I remember receiving notice that I was a potential class member, but opted out because an apprentice had come along on one of my plumbing jobs.

The worker apparently did not know what he was doing. We assumed that we had a backed up drain line that needed to be rodded. He told us that there was some type of leaking groundwater into our sump (it hadnt rained for over a month!!) and said that we needed to contact some type of "leak-detection specialist" and that he could do nothing to help us. He left, we called another plumber and it turned out that the drain needed to be rodded after all. I cant imagine what the Roto-Rooter guy was playing at but well never consider them again.

We just bought this house and they showed me where all of the access points were in my home. The drains are great now and I havent had a problem with them since. I would highly recommend them to anyone.

I felt that the price was reasonably priced and that they are very knowledgeable with plumbing. The worker that came to do the repair was very nice and very polite. I would call them again if I need them.

He broke the cleanout, and just set the cap back on the open sewer. Luckily I had another contractor (for the AC) in the basement the following week who noticed it and told me I needed to get it fixed right away. He told me it was irresponsible of them to just leave it open like that without telling me it was broken. I also asked the RotoRooter guy to clean out the catch basin, but he told me I didn't need to do that, even though we've been in the house for 7 years and it's never been done. I think he just didn't want to do it, afraid he might break the other cleanout as well. I know my pipes are old, but he should have told me it was broken and open and needed to be fixed immediately. My whole basement smells like a sewer now. It's so gross.

After the drain clogged for the second time, they repaired it for free. They also shared some preventative information with me regarding the problem. They were very helpful.

THEY WERE VERY HELPFUL AND RESPONSIBLE WENT THE EXTRA MILE.

Roto Rooter arrived on time and had all the tools needed to do the job. I received excellent information on what the procedure was and how long it would take. They did a good job cleaning up and replacing clean out cover. The root killer that he had in his truck had hardened and he explained that it was not usable and gave me a choice of him coming back or to order it on line ($20 bucks cheaper on line). He told me what to buy and how to use this product and did not charge me for root killer.

After doing a few loads of laundry and finding the basement with a 1/2 inch of water, I called Roto-Rooter at around 3 in the afternoon on a weekday. They send out a technician within 90 minutes, however the tech did not have working tools with him and left after 5 minutes. I called Roto-Rooter again and they said they would send another person out before 9:30 or 10:00 that night. The second person never showed and Roto-Rooter instead dispatched a tech to arrive the next morning at 9am and got to work immediately. I explained to the company that if I had known they would send an ill-equipped tech, I would have called another company to have the problem solved. Instead, I had to wait 18 hours. Roto-Rooter gave me a discount on the work. It was a pain working with the company, but at least the work was completed.

Plumber showed up on time, fixed and explained the problem. Came after hours and was very polite, knowledgeable and did the job in one visit.

I got an appointment within 48 hours, and the guy showed up on time. In less than 20 minutes, he had the drain running great again. He made sure everything was cleaned up when he left.

We were impressed with Heto's energy and willingness to work for hours on a difficult problem. At one point, I was starting to give up hope that he would unclog the drain, but he kept at it and got the job done. He was very pleasant and professional and I would not hesitate to hire him again. One good thing about Roto Rooter is that they charge by the job, not by the hour. If we had hired a small company or individual I'm sure the fee would have been more, especially since it was the weekend. Roto Rooter charged us $35 extra for the weekend call, but I had a $30 coupon from the yellow pages so that made it better.

For three days after a bad storm, our sump pump went off every 15 seconds after the roto rooter guy installed it. He came back (promptly) when we called to complain, fixed his work and gave us a new pump at no charge.

Came on time during a very stressful situation. Completed the work and fixed problem. Price seemed a bit high and not sure if the service reps are actually plumbers.

I HAD TRIED TO GET THE DRAIN WORKING FOR ABOUT A WEEK AND TRIED EVERY CLEANER I COULD FIND AND NOTHING WORKED. I CALLED THEM SO THEY CAME OUT THAT SAME DAY AND HAD THE DRAIN WORKING LIKE NEW WITHIN 30 MINUTES. THEY WERE ALSO VERY TIDY.

WE JUST NEEDED SOMEONE TO COME OUT AND STOP THE SEWER LINE FROM BACKING UP AND THEY WERE THE ONES WE CALLED. IT WAS A QUICK CALL FOR HELP. THEY DID A GOOD JOB AND I WAS PLEASED WITH THE WORK.

THEY WERE ALRIGHT PEOPLE. THEY SHOWED UP WHEN THEY SAID THEY WOULD. THEY FIXED WHAT I WANTED THEM TO FIX. THAT IS ALL I COULD ASK THEM FOR. THEY DID GOOD WORK FOR ME.

ROTO ROOTER DID FINE, I GUESS. THEY SHOWED UP RIGHT AWAY AND DID WHAT THEY WERE SUPPOSED TO. THEY DID LEAVE BEHIND A MESS, BUT I WAS JUST HAPPY TO GET IT WORKING AGAIN.

Technicians are on a weekly quota which made me feel they were more about the buck. They did ok work but if I would have know about that quota I probably would not have used them.

ROTO-ROOTER IS A GOOD COMPANY TO HIRE. HOWEVER, I DONT KNOW IF THEY CAN ARRIVE AS SOON AS YOU NEED THEM, BECAUSE THEY MAY BE BOOKED UP. BUT THEY DO PROVIDE GREAT SERVICE AND GOOD QUALITY. I WOULD NOT HIRE ANYBODY ELSE.

THEY SHOWED UP TWICE AND THEY ONLY BROUGHT 100 FEET OF CABLE BOTH TIMES, AND THE BLOCKAGE ENDED UP BEING AT 110 FEET. WE ENDED UP HAVING TO HIRE THE PLUMBER THAT EVERYONE SAID WAS TOO EXPENSIVE, AND HE ONLY CHARGED 150 BUCKS!

WE HAVE KIDS THAT MANAGE TO CLOG THIS DRAIN. WE HAVE USED THEM A FEW TIMES. THEY ARE FRIENDLY AND FAMILIAR TO THESE SITUATIONS. THE COST IS ON THE HIGH SIDE, BUT THANK GOODNESS WE DONT HAVE THE DRAIN CLEANED THAT OFTEN.

IT WAS WAY TOO EXPENSIVE, THATS FOR SURE. THEY GOT THE JOB DONE, BUT MY SON-IN-LAW HAD TO HELP THE GUY DO HIS JOB. THE DRAINS WORK NOW, SO I GUESS ITS ALL GOOD, BUT I WONT CALL THEM AGAIN.

I THOUGHT THEY MAY OF BEEN A LITTLE EXPENSIVE, BUT I THINK ALL PLUMBERS ARE LIKE THAT. BUT THEY DID A GOOD JOB. I HAVE NO COMPLAINTS ON THE WORK THAT THEY DID, IT WAS SATISFACTORY.

THIS COMPANY DID A FINE JOB OF CLEANING OUT THE SEWER. THEY CAME OUT THE SAME DAY THAT I CALLED BUT NOT AT THE TIME SPECIFIED. I WAS HAPPY THAT THEY CAME OUT QUICKLY AND THEY DID THE JOB QUICKLY.