Roto-Rooter Plumbing & Water Cleanup

WE HAD AN ODOR IN THE BATHROOM, SO HE CAME OUT TO TAKE A LOOK AT IT. HE SUGGESTED JUST POURING VINEGAR DOWN THE TOILET TO TAKE CARE OF THE SMELL. IT TOOK CARE OF THE PROBLEM AND WE WERE PLEASED. ASK FOR DENNY BECKHAM, HE WAS VERY GOOD TO DEAL WITH.

RIP OFF ARTISTS! PAID TWICE AS MUCH TO THIS COMPANY WHO DID NOTHING AS TO THE COMPANY WHO QUICKLY AND EASILY FIXED THE PROBLEM.

THEY CAME OUT ONE DAY AND CHARGED ME $250 TO CLEAR OUT THE DRAIN. WITHIN 7 DAYS, I HAD THE SAME PROBLEM AND THEY CHARGED ME ANOTHER $100 TO DO THE SAME WORK. I FEEL THE COST IS TOO HIGH. THEY DID NOT RESOLVE THE PROBLEM AND I HAD TO PAY THEM MORE TO COME BACK AND FIX SOMETHING THAT DIDN'T GET TAKEN CARE OF ON THEIR FIRST VISIT. I DON'T FEEL THE TIME SPAN THEY WARRANTY THE WORK IS ENOUGH FOR THE TYPE OF JOB I HAD DONE.

THEY WERE SUPPOSE TO COME AND KEPT CALLING TO PUSH BACK THE TIME. FINALLY THEY CALLED AND SAID THEY WOULD COME OUT THE NEXT DAY. THEY NEVER SHOWED.

IT TOOK ABOUT AN HOUR AND A HALF AND THEY WANTED TO CHARGE US $600. THEY HAVE THIS FLAT RATE STRUCTURE, THEY DON'T WORK ON A HOURLY BASIS. THEY WORK OUT OF A RATE BOOK, AND I THINK OTHERS SHOULD BE AWARE OF THIS.

PRICE SEEMED TO BE THE AVERAGE RATE.

THEY WERE DOUBLE THE COST OF THE OTHER COMPANY WE USED. IT SEEMED AS IF ONCE THEY FOUND OUT I WAS A WOMAN THEY TRIED TO TAKE ADVANTAGE OF ME WITH THE COST OF THE JOB.

THE SERVICE PERSON WAS VERY POLITE AND INTERESTING. HE ALSO SEEMED QUITE TRUSTWORTHY, DID THE JOB QUICKLY AND EFFICIENTLY AND I DID NOT FEEL HE WOULD 'RIP' ME OFF IN TERMS OF TIME AND WORK NEEDED.

THE PLUMBER TRIED TO SCAM ME BY AFTER RODDING OUT THE MAIN SEWER LINE BY TELLING ME THAT HE COULDNT GET THROUGH AND THAT IT FELT LIKE THE PIPE WAS BROKEN. WHEN I COMPLAINED ABOUT THE ADDITIONAL $250 HE SAID WAS REQUIRED TO HAVE SOMEONE ELSE COME THE NEXT DAY WITH A CAMERA TO SEE WHAT THE PROBLEM WAS, HE SAID HE HAD A BUDDY AT ANOTHER COMPANY THAT COULD PROBABLY COME RIGHT OVER WITH A CAMERA. HE THEN WARNED ME THAT WHILE THE SEWER LINE WORKING OK FOR NOW, IT COULD BACKUP AGAIN AT ANY TIME SO I SHOULD ONLY WASH SMALL LOADS & BE READY TO TURN OFF THE WASHER IF IT STARTED TO BACKUP AGAIN. I BROUGHT IN ANOTHER PLUMBER TO CHECK THE LINE WITH A CAMERA. NOT ONLY WAS IT CLEAR OF ANY BLOCKAGE BUT HE SHOWED ME HOW THE LINE WENT TO THE BACK OF THE HOUSE - NOT THE FRONT LIKE THE 1ST PLUMBER INDICATED.

AFTER THE FACT, HOWEVER, I NOTICED THAT I WAS GIVEN A COMMERCIAL GUARANTEE (90 DAYS) AS OPPOSED TO A RESIDENTIAL GUARANTEE ( 6 MONTHS). I WAS PUT IN CONTACT WITH KEN AFTER CALLING THE ADMINISTRATIVE OFFICES, WHO ASSURED ME THAT I WOULD BE GIVEN AN EXTENDED GUARANTEE. I ASKED TO RECEIVE AN UPDATED COPY OF THE INVOICE, BUT HAVEN''T RECEIVED IT AS OF YET.

HAD AN APPOINTMENT BETWEEN 12:00-2:00 AND THEY DID NOT SHOW. I CALLED THE COMPANY AT 2:15 TO FIND OUT WHAT WAS GOING ON. THE PERSON ANSWERING THE PHONE WAS VERY RUDE AND ENDED UP HANGING UP ON ME. I GOT A MESSAGE SAYING SOMEONE WOULD BE DOWN AROUND 4. THEY DID NOT SHOW UP UNTIL 4:30. HE WAS RUDE AND DID NOT WANT TO DO THE JOB. WE AGREED HE SHOULD LEAVE MY HOME WITHOUT DOING THE JOB.

THEY CAME TO PUT A RING IN THAT DIDNT CORRECT THE LEAK, THEY CAME BACK A 2ND TIME AND CHARGED US A $78 FEE FOR AN ESTIMATE OF $1500 TO CORRECT THE PROBLEM THAT THEY DIDNT CORRECT THE FIRST TIME. WE ACTUALLY HAD ANOTHER COMPANY DO THE WORK FOR US AT $895

I HAD TO CALL THEM BACK BECAUSE PIPE WAS LEAKING AFTER THEY COMPLETED THE JOB. THEY RETURNED PROMPTLY!

THEY WERE PROMPT AND GOT THERE ON TIME AND THEY CAME THE DAY BEFORE TO GIVE THE ESTIMATE.

THEY DIDNT SEEM LIKE THEY WERE KNOWLEDGEABLE ABOUT WHAT THEY WERE DOING AND THEY SEEMED LIKE THEY JUST WANTED THEIR FEES FOR THE ESTIMATE. THEY ALSO MISSED AN APPOINTMENT, WHICH I DIDNT FEEL TO BE VERY PROFESSIONAL.

RESEARCHED A LEAK IN OUR WALLS, STAYED LATE TRYING TO CORRECT IT BEFORE DECIDING WE SHOULD HIRE ANOTHER COMPANY, GAVE SEVERAL HELPFUL SUGGESTIONS.

HE DIDNT HAVE WHAT HE NEEDED ON THE TRUCK, WHICH SURPRISED ME. I HAD TO GO TO THE STORE WITH HIM TO GET SUPPLIES.

COULDNT LOCATE THE LEAK. I HAD SEVERAL OTHER PLUMBING PROBLEMS AND HE SAID HE WOULD COME OUT AND DO EVERYTHING AT ONE TIME, BUT HE DIDNT END UP HAVING HIM DO THE WORK BECAUSE HE COULDNT LOCATE THE LEAK. ITS CHEAPER FOR US TO GET THE PARTS, ACCORDING TO THE SERVICE PROVIDER. HE DID EXPLAIN THAT HE COULD DO THE WORK.

THEY HIT THE DOORS WITH THEIR MACHINERY. THEY DIDNT REALLY CLEAN UP MUCH. THEY SAID THEY NEEDED A PART AND LEFT FOR A WHILE AND CAME BACK AND WERE EATING THEIR LUNCH.

I HAD BEEN TOLD THAT I WOULD RECEIVE A 15% DISCOUNT BECAUSE OF THE TROUBLE. ALL I WAS TOLD WAS THAT $69.00 WAS LOWER THAN THE NORMAL PRICE. ALSO, THERE WAS A $9.00 MATERIAL CHARGE LISTED WHEN THE PLUMBER DIDN'T USE ANY OF HIS OWN PRODUCT. ALSO HAD HIM INSTALL A HUMIDIFIER PAD WHICH IS NOW LEAKING. ALSO SAID THAT THEY DO NOT GIVE ANGIE'S LIST DISCOUNT. THEY WERE SUPPOSED TO COME OUT YESTERDAY BETWEEN 2-4. I CALLED AT 10 MINUTES TO 4 AND HE SAID THAT THE DIDN'T HAVE TIME FOR A LECTURE. THERE WAS NO FOLLOW UP AND THEY SEEM TO NOT CARE. THEY DON'T SEEM TO HAVE PRIORITIES.

THEY DID A THOROUGH JOB OF CLEARING THE PIPE AND SUGGESTED SOME SIMPLE PLUMBING CHANGES THAT COULD PREVENT THE PROBLEM IN THE FUTURE. THEY ALSO HELPED ME CLEAN UP THE MESS BEFORE THEY LEFT.

SIMONE, JIM BOTH DID WORK BIG COMPANY ALL DAY JOB, WENT OVER ESTIMATED TIME BECAUSE FIRST TIME DOING TANKLESS WATER HEATER, BUT STILL CHARGED THE SAME PRICE SIMONE ALSO CAME OUT FOR A FOLLOW OUT VISIT VERY PROFESSIONAL SIMONE LIVES IN PLAINFIELD THEY WORK IN THE ACCORDING AREA

THE WORKMAN WAS HARDWORKING AND HONEST ABOUT THE COST FOR THE JOB. HE WORKED ON THE FAUCET FOR MOST OF A DAY. HOWEVER, IT SEEMED VERY EXPENSIVE TO PAY OVER $700 FOR A SINK REPAIR. (THE COST WAS MY ONLY COMPLAINT.)

SERVICE MAN WRAPPED LAUNDRY PIPE AT CLEAN OUT AREA IN TAPE WHEN HE FINISHED RODDING THE BASEMENT LAUNDRY PIPE. I CHECKED THE PIPE WHEN HE WAS FINISHED AND TOLD HIM TAPE AROUND THE PIPE WAS UNACCEPTABLE. HE THEN WENT TO A LOCAL HARDWARE STORE AND BOUGHT A PLASTIC LIKE DEVICE TO SECURE THE PIPE FITTING WOULD NOT LEAK. HE DID NOT CHARGE ME THE TIME FOR THIS.

THE COMPANY RESPONDED QUICKLY TO MY CALL AND HAD SOMEONE ON SITE IN UNDER AN HOUR. THE REP, JOSE, WAS PROFESSIONAL, COURTEOUS AND DID GOOD WORK. ROTO-ROOTER, HOWEVER, BILLS OFF A SET PRICE LIST SO THE PER HOUR COST FOR THE WORK WAS OVER $300. THIS IS SIMPLY TOO MUCH TO CLEAN A DRAIN, ESPECIALLY SINCE THE MAN THEY SENT WAS NOT EVEN A PLUMBER.