Roto-Rooter Plumbing & Water Cleanup

Technicians are on a weekly quota which made me feel they were more about the buck. They did ok work but if I would have know about that quota I probably would not have used them.

IT WAS WAY TOO EXPENSIVE, THATS FOR SURE. THEY GOT THE JOB DONE, BUT MY SON-IN-LAW HAD TO HELP THE GUY DO HIS JOB. THE DRAINS WORK NOW, SO I GUESS ITS ALL GOOD, BUT I WONT CALL THEM AGAIN.

THEY SHOWED UP TWICE AND THEY ONLY BROUGHT 100 FEET OF CABLE BOTH TIMES, AND THE BLOCKAGE ENDED UP BEING AT 110 FEET. WE ENDED UP HAVING TO HIRE THE PLUMBER THAT EVERYONE SAID WAS TOO EXPENSIVE, AND HE ONLY CHARGED 150 BUCKS!

I THOUGHT THEY MAY OF BEEN A LITTLE EXPENSIVE, BUT I THINK ALL PLUMBERS ARE LIKE THAT. BUT THEY DID A GOOD JOB. I HAVE NO COMPLAINTS ON THE WORK THAT THEY DID, IT WAS SATISFACTORY.

ROTO-ROOTER IS A GOOD COMPANY TO HIRE. HOWEVER, I DONT KNOW IF THEY CAN ARRIVE AS SOON AS YOU NEED THEM, BECAUSE THEY MAY BE BOOKED UP. BUT THEY DO PROVIDE GREAT SERVICE AND GOOD QUALITY. I WOULD NOT HIRE ANYBODY ELSE.

WE HAVE KIDS THAT MANAGE TO CLOG THIS DRAIN. WE HAVE USED THEM A FEW TIMES. THEY ARE FRIENDLY AND FAMILIAR TO THESE SITUATIONS. THE COST IS ON THE HIGH SIDE, BUT THANK GOODNESS WE DONT HAVE THE DRAIN CLEANED THAT OFTEN.

ROTO ROOTER IS GOOD, BUT THEY ALSO KNOW HOW TO CHARGE YOU FOR THEIR SERVICES. I WOULD RECOMMEND THEM TO EVERYONE, BUT PLEASE LET ME KNOW IF THERE IS A CHEAPER ROUTE TO GO.

THEY RESPONDED TO OUR CALL QUICKLY. THEY DID A GOOD JOB AND CLEANED UP THE MESS SO WE DID NOT HAVE TO. WE HAVE USED THEM BEFORE AND THEY TREAT YOU PROFESSIONALLY.

THIS COMPANY DID A FINE JOB OF CLEANING OUT THE SEWER. THEY CAME OUT THE SAME DAY THAT I CALLED BUT NOT AT THE TIME SPECIFIED. I WAS HAPPY THAT THEY CAME OUT QUICKLY AND THEY DID THE JOB QUICKLY.

THEY DID THE JOB WELL AND THEY DIDNT MESS AROUND. THEY CAME RIGHT OUT AND SURVEYED THE SITUATION AND THEN GOT IT UNCLOGGED QUICKLY. THEIR WORKERS ARE PROFESSIONALS AND KNOW THEIR JOBS.

We were very happy to get very quick service. The technician Ben, the plumber sent to us, was very knowledgeable. He understood and fixed the problem right away. When he was finished, he cleaned up the bathroom and left us with some helpful instructions regarding general drain care. A neighbor told us about Roto-Rooter and encouraged us to try this company. The person who took our call was very helpful, and she lined up the service call for us right away. Then Ben arrived to do the work in about an hour.

Called to give us notice he would arrive shortly, and he arrived on time. He was very polite. He gave us estimate for a more involved scenario and when there was much less work involved this was reflected in the actual bill. We needed a company that was able to come that night, and they came and fixed the problem.

Blockage was cleared successfully & hasnt come back since. I went around the corner to grab some money & came back to find the plumbers germy hands touching my toddlers hair.

REAL PERSON ANSWERED PHONE AND SCHEDULED SERVICE THE SAME DAY. SERVICE PERSON ARRIVED AT THE BEGINNING OF THE PROPOSED TIME RANGE (LESS THAN 2 HOURS AFTER FIRST CALL), AND FINISHED JOB IN A TIMELY AND PROFESSIONAL MANNER. THEY'RE VERY EXPENSIVE, CONSIDERING THE JOB TOOK LESS THAN 45 MINUTES TO COMPLETE, BUT WERE RIGHT THERE WHEN I NEEDED THEM. I TRIED OTHER LOCAL ANGIE'S LIST CONTRACTORS, BUT GOT THEIR ANSWERING MACHINES. HAD TO HAVE THE JOB DONE THAT DAY, SO BIT THE BULLET ON PRICE.

ROTO ROTOR WAS ABLE TO SCHEDULE OUR SERVICE REQUEST QUICKLY. THEY SHOWED UP ON TIME AND WAS ABLE TO REPAIR THE DEFECTIVE VALUE QUICKLY. THEY ACTUALLY HAD THE NEW PART ON THEIR TRUCK EVEN THOUGH IT IS TYPICALLY A SPECIAL ORDER ITEM.

AGENT CAME AND INSPECTED PROJECT. HE WAS NOT SURE IF HIS SERVICE WOULD FIX THE PROBLEM AND ACTUALLY RECOMMENDED WE NOT DO IT AT THIS TIME. HE COULD HAVE EASILY JUST DONE IT. I REALLY RESPECTED THAT AND WILL HIRE THEM WHEN IT IS NEEDED.

FIRST PERSON CAME OUT AND TRIED TO CLEAR THE LINE. HE RAN INTO BLOCKAGE AND SUGGESTED TO GET CAMERA MAN FOR FURTHER INSPECTION. I WAS UNDER THE IMPRESSION THAT THE PRICE WAS GOING TO BE $290 FOR THE CAMERA AND ROUTING. THE INFORMATION THAT THE CAMERA MAN AND THE OTHER MAN FROM ROTO-ROOTER WERE INCONSISTENT. THEY THEN QUOTED ME $3000 FOR AN EXCAVATION FOR SEWER LINE. I FOUND OUT THAT THE CITY CAN SEND SOMEONE OUT TO HELP ME LOOK AT THE PICTURES SO THAT I KNEW I WAS LOOKING AT. THEY THEN CAME OUT WITH THE CITY AND ROTO-ROOTER TRIED TO GET ME TO SIGN A RELEASE OF LIABILITY OF ANYTHING THAT MAY HAPPEN TO THEM OR A THIRD PARTY. THEY WOULD NOT DO THE JOB UNLESS I SIGNED IT. I FELT THEY DID THIS TO ME BECAUSE I AM AN ATTORNEY. THIS WAS A TACTIC THAT THEY USED SO THAT CITY WOULD NOT BE THERE TO SEE WHAT THEY WERE ACTUALLY PROCLAIMING THAT WAS WRONG WITH THE SEWER AND THEIR DIAGNOSIS OF THE PROBLEM. THE JOB DID NOT GO THROUGH.

IT WAS AN ABSOLUTELY HORRIBLE EXPERIENCE WITH A RUDE AND PUSHY TECHNICIAN. IN MY OPINION, HE WAS SEXIST. UPON ARRIVAL THE FIRST THING THE TECHNICIAN TOLD ME IS THAT I NEEDED TO HAVE ROTO ROOTER USE ITS CAMERA TO DETERMINE HOW BAD THE PROBLEM REALLY WAS--THIS, OF COURSE, WOULD COST ME $275.00 BEFORE EVEN LOOKING AT THE PROBLEM. HE STATED THAT HE WOULD BE THERE ABOUT 1.5 HOURS. HE WANTED THE CHECK FIRST, EVEN THOUGH HE HAD NOT EVEN BEEN THERE 30 MINUTES. AFTER 45 MINUTES, HE AGAIN RECOMMENDED THE CAMERA. I TOLD HIM THAT MY HUSBAND AND I NEEDED TO DISCUSS IT. HE DID NOT LIKE THIS THOUGHT. HE WAS EXTREMELY AND PERSISTENTLY RUDE ABOUT IT. ANOTHER COMPANY CAME OUT 2 DAYS LATER AND CLEARED THE LINE. NO SUGGESTION THAT THE FLOOR NEEDED TO BE TORN UP. I RECENTLY LEARNED THAT ROTO ROOTER EMPLOYEES WORK ON COMMISSION, WHICH IS WHY THEY PERSIST ON SELLING VARIOUS SERVICES AND PRODUCTS.

THE SERVICE MAN WAS VERY POLITE, BUT INSISTED THE SOLUTION WE USED FOUR YEARS AGO COULDN'T POSSIBLY WORK. WE WERE DISAPPOINTED THAT HE WAS ONLY WILLING TO TRY THE MOST EXTREME AND EXPENSIVE SOLUTION.

A TECHNICIAN, WHO CAME SEVERAL HOURS LATE, GAVE ME A WRITTEN ESTIMATE FOR $690 FOR ABOVE WORK IN A BUILDING I WAS BUYING. I SCHEDULED WORK TWO MONTHS LATER (THE DAY AFTER CLOSING). I WAS ASSURED ON THE PHONE THAT ALL WORK ON THE SHEET WOULD BE DONE AND FOR THE PRICE PREVIOUSLY QUOTED. WHEN THE MEN ARRIVED, THEY SAID THAT THEY DID NOT HAVE A PLUMBER NEEDED TO INSTALL CLEAN OUT. (THEY CLAIMED IT WAS A DIFFICULT JOB). THEY ALSO SAID THAT THE OLD ESTIMATE WAS A MISTAKE AND GAVE ME A NEW ONE, FOR $1,380. IN MY FRUSTRATION WITH DELAYS AND TIME TAKEN OFF WORK, I AGREED, SINCE THEY PROMISED TO DO THE JOB THE NEXT WORK DAY. THE THIRD TIME, THEY DID SHOW UP ON TIME AND DID A THOROUGH JOB. IT TOOK ABOUT 10 MINUTES TO INSTALL THE CLEAN OUT. THE COMPANY DEFINITELY TOOK ME FOR A RIDE. I TALKED TO THE SUPERVISOR (TED) LATER, BUT HE SAID THEIR ESTIMATES EXPIRE AFTER 14 DAYS (NO WORD OF THIS IN THE CONTRACT), AND HE COULDN'T HELP ME. IT'S A COMPANY BASED IN OHIO, AND THIS IS WHERE CALLS ARE DIRECTED.

THE INDIVIDUAL WHO TOOK MY CALL WAS VERY POLITE AND EFFICIENT IN SETTING UP THE SERVICE VISIT. THE SERVICEMAN THAT CAME OUT WAS RIGHT ON TIME AND DID A VERY GOOD JOB EXPLAINING TO ME ALL THAT MIGHT BE INVOLVED. I WOULD NOT HESITATE TO CALL THIS COMPANY AGAIN.

THEY FAILED TO CLEAR THE DRAINS ADEQUATELY AND LEFT A BIG MESS.

ON THE RESCHEDULED APPOINTMENT, WE RECEIVED A CALL THAT THE PLUMBER WAS THROUGH FOR THE DAY AND WE WOULD HAVE TO RESCHEDULE FOR 8-5. WHY DID THEY NOT TELL US THAT IN THE FIRST PLACE? WE WERE THOROUGHLY DISGUSTED WITH THE WAY OUR APPOINTMENT SCHEDULE WAS HANDLED. WE USED ANOTHER COMPANY AND THEY WERE GREAT. I WOULD NOT RECOMMEND ROTO-ROOTER AT ALL.

WHEN I CALLED, THE SWITCH BOARD OPERATOR SAID THAT SHE THOUGHT THEY DID THIS KIND OF WORK. AFTER SHE CALLED THE DISPATCHER, SHE TOLD ME THAT THEY NO LONGER PROVIDE THIS SERVICE. THEY DID NOT APPEAR TO BE VERY ACCOMMODATING.

COURTEOUS AND PROMPT. THEY STOOD BEHIND THEIR PRODUCT FOR WARRANTY SERVICE. NO QUESTIONS ASKED.