MACY'S

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 Do,   They do sell furniture
Don't  They do not provide what was paid for and have poor customer service.

Very poorly. The delivery team was new, came without tools to connect the sectional couch together. After they left, the store called to say it would be two weeks before another team could come and do the connecting. Only after I asked to have the couch returned and money returned did the supervisor Andrea Martin agree to send someone out the next day. It is now the next day and I had to call to get a time estimate. So far they can't find the team who was supposed to fix the couch. Extremely disappointing service.

They delivered the wrong sofa. I called customer service several times to report the problem. They were not very friendly at all, or willing to help the customer. I called the salesman to help resolve the issue. Finally, the correct sofa was delivered, but one of the mattress was defective meaning that it's very soft when you sit on it. I had been calling customer service, and delivery and nobody has been returning my phone call. I had to have the salesman to help again. I finally got a call yesterday, and scheduled someone to come and inspect the sofa in 5 days. My wife, and I would never ever buy anything from Macy's again. They sell top of the line merchandise but a very poor service.

THE FURNITURE IN THIS STORE IS GORGEOUS AND THEY DO HAVE GREAT SALES, ALTHOUGH SOME OF THEIR PRICES ARE STILL VERY HIGH. THIS TRANSACTION WAS SMOOTH AND PLEASANT. THE DELIVERY WAS AS SCHEDULED, QUICK AND EFFICIENT. THE ONLY DRAWBACK I SEE TO THIS STORE IS THAT THEY JUST HAVE TOO MANY SALESPEOPLE ON THE FLOOR AT ONCE. YOU CAN'T SEEM TO WALK TEN FEET WITHOUT A DIFFERENT PERSON ASKING IF THEY CAN HELP YOU. IT'S OVERKILL, AND IT GETS A LITTLE ANNOYING.

MY SALES REPRESENTATIVE (WHO WAS NEW) TOLD ME THAT I HAD A YEAR TO PAY IT OFF WITHOUT INTEREST. IT WASN'T UNTIL I RECEIVED MY FIRST BILL THAT I FOUND OUT THERE WERE MONTHLY INSTALLMENTS REQUIRED. THE SAME REPRESENTATIVE HAD TO CALL ME BACK TO ASK ME FOR MORE MONEY FOR THE DOWN PAYMENT. ALTHOUGH I WAS TOLD THAT THE FURNITURE WOULD BE DELIVERED ON THE SAME DAY, WHEN THE FURNITURE CAME I WAS TOLD THAT THERE WAS A PROBLEM WITH ONE PIECE AND THAT IT WOULD HAVE TO BE DELIVERED LATER (REQUIRING ME TO REMAIN HOME FOR A SECOND DAY.) THE FURNITURE QUALITY IS NOT GREAT, GIVEN WHAT I PAID FOR IT.

THEY WERE VERY GOOD WITH GIVING US A PREVIOUSLY OFFERED DISCOUNT ON THE COUCH, EVEN THOUGH IT WASN''T THE SAME DISCOUNT AT THE TIME. THE DELIVERY WAS PUNCTUAL. VIRGINIA IN THE RUG DEPARTMENT WAS PHENOMENAL - AND DID EVERYTHING SHE COULD TO GET US THE LOWEST POSSIBLE PRICE ON A GREAT RUG! WE ARE A BIT DISAPPOINTED WITH A LIGHT THAT STILL HASN''T BEEN DELIVERED.

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