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Golden Seal Service Experts

4.4(
47
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

Golden Seal Service Experts Heating & Air Conditioning has been proudly serving the Saint Charles community for over 15 years. We can help you service, repair and install nearly every brand of air conditioners, furnaces, air handlers, inside air quality and related equipment. We do residential as well as commercial HVAC services. Call Golden Seal Service Experts in Indianapolis 24/7/365 at 630-246-2698 to schedule your HVAC service, repair, routine maintenance or to request a free new system estimate.

Business highlights

Emergency services offered
40 years of experience

Services we offer

Residential & commercial air conditioning, attic insulation, duct cleaning, green solutions & HVAC installation., heating, indoor air quality

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.447 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
9%
3
2%
2
0%
1
11%
Write a review
Showing 1-25 of 47 reviews
Dipesh A.
Dec 2020
1.0
I bought my new furnace from golden seal through Costco and had recently scheduled annual maintenance in Nov 2020. I have been receiving error code 271 on thermostat panel for couple of weeks, so I shared this with the technician. I was told that he is new to HVAC business and has only been taught to do maintenance service and can't help troubleshoot or tell what that error code means. I asked him to look up the error message using the error code on the furnace panel that lists all the error codes, but he still couldn't do anything. He didn't even bother to open the filter cover to check the filter, which they always do during service. I paid $89 for a newbie to come in and Vacuum some dust around the furnace, while I continue to get that error code 271 - Low Press Switch Open. Since I bought my furnace from golden seal and have 10 year warranty on parts, I have to schedule service through them and pay $99 for another trip. I don't mind paying for the service, but why can't hire and send someone experienced who can get the job done the first time. I am regretting buying my furnace from golden seal and would not recommend them to anyone. I am surprised that they are a Costco provider. Find someone else who cares about the work and not just about money.
Response from Golden Seal Service Experts

"We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you."

Jossy T.
Aug 2020
1.0
$600
Not good.Overcharging and unethical business practices.
Josephine B.
Aug 2019
5.0
Yes, I recommend this pro
They are wonderful. I've used them for 11 years.
Response from Golden Seal Service Experts

"[Member Name Removed], we have truly appreciated your business over the years and thank you for being such a loyal customer!"

James B.
Oct 2018
3.0
I had used them for a couple of years and they were good but their pricing was high.. The last time I used them, they said I should consider upgrading to a newer system and offered to upgrade the filter system so I only change the filter once a year. I told them I was not interested in any upgrades but they continued to try to sell me. I will not use them again.
James G.
Sep 2017
4.0
Yes, I recommend this pro
$250
They were professional on their approach. They explained what they were doing and listened to what I had to say.
Response from Golden Seal Service Experts

"Thank you for taking a moment to share this wonderful review!"

Fred D.
Sep 2017
5.0
Yes, I recommend this pro
$12,000
Was a great experience from our sales person Craig Palmer to the service crew Rob,Dan, and Andrew, all were very professional and knowledgeable. Would recommend again
Response from Golden Seal Service Experts

"We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!"

James B.
Aug 2017
5.0
Yes, I recommend this pro
$14
He did a good job. My parents used them and recommended them to me. I pay $14.95 a month for a service plan. I get two free tune-ups a year. One for my furnace and one for my air conditioner.
Response from Golden Seal Service Experts

"We appreciate your business and thank you for this great review!"

Shirley G.
Aug 2017
5.0
Yes, I recommend this pro
$145
I have had several guys come out for service, they are always on time, and professional. They are clean.
Response from Golden Seal Service Experts

"We appreciate your business."

Josephine B.
Jun 2017
5.0
Yes, I recommend this pro
There was no charge for this service because I have a contract with them. I would give them straight A's. Just one person came to complete the service and it took about a half hour for the work to be completed. They left the area perfectly clean. They keep my furnace running. I have them for both my air conditioner and my heating. My first impression was that I liked them a lot.
Response from Golden Seal Service Experts

"We appreciate this feedback!"

Maureen Z.
May 2017
5.0
Yes, I recommend this pro
They actually service my furnace and air conditioner twice a year. There was not cost. I did have a problem with them last year but they did rectify it and made good on it. The price is compatible, it's good, everything's to expensive. It took them a while to get it straightened out.
Response from Golden Seal Service Experts

"We appreciate your business!"

Tim H.
May 2017
5.0
Yes, I recommend this pro
We are on a monthly payment program. I would say they are really good. I would use them again. It took probably like an hour, and it was one person. They left everything clean for me.
Response from Golden Seal Service Experts

"Thank you for taking the time to write this great review!"

David H.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Response from Golden Seal Service Experts

"Thank you for this great rating!"

Suzanne M.
Mar 2017
5.0
Yes, I recommend this pro
We have used Golden Seal since 2012 when they installed our Nest Thermostat. There technicians have been punctual and knowledgable. We had an issue with a leak in our coils forming condensation that leaked onto the motor last year. It was a costly issue to repair, but the team was prompt and communicative through the whole experience.
Response from Golden Seal Service Experts

"We have truly appreciated your business over the years and thank you for being such a loyal customer!"

Thomas S.
Feb 2017
5.0
Yes, I recommend this pro
They were on time and the work was completed to my satisfaction.
Response from Golden Seal Service Experts

"We are happy to hear that you were pleased with the work and service and we look forward to continue working with you!"

Steven H.
Feb 2017
5.0
Yes, I recommend this pro
I am very happy with my Lennox equipment and the installation work done by Golden Seal. The on going service is prompt and professional, and I have been happy with all the technicians over the years.
Response from Golden Seal Service Experts

"We have truly appreciated your business over the years and thank you for being a PLUS customer!"

Donald B.
Jan 2017
5.0
Yes, I recommend this pro
I have been a customer of Golden Seal since 2005 when I purchased a new furnace and air conditioner. We also have used their annual maintenance plan and both the furnace and air conditioner continue to run as good as new. Their maintenance staff have always been friendly, knowledgeable and very professional. When my 16 year old water heater decided to stop working last week, I called Golden Seal to see if they also sold and installed water heaters. They did and I was referred to Matt Richardson who offered to come to our house the following day. Matt inspected our laundry room and had concerns that the new, larger model water heaters may not fit in our small space. We also wanted to take this opportunity to replace the flooring in the laundry room, but couldn’t be without a water heater long enough to tile the area where the heater would sit. Matt said he would check on water heater sizes for us and think about how we could handle the flooring issue. By the next day Matt had answers for us. Not only did he find a water heater that would fit our space, but went to Home Depot and looked for something that we could use to cover the old tile under the heater. Not finding anything to his satisfaction, he mentioned this to another customer who offered to cut us a piece of marble to perfectly fit under the new water heater and would butt up to our new tile. Matt worked on his own time to find a resolution to our problems. His friendly personality and dedication to customer service was far beyond our expectations. He also came to the installation to make sure we were happy with the final product. The installation team of Victor and Ernesto did an excellent job fitting the new tank in place and making all the new connections look like a custom job. They were always considerate of the cleanliness of our house by laying tarps and covering their shoes. Both my wife and I were extremely happy with the final product, the excellent service and the friendliness of everyone involved. I would highly recommend Golden Seal to anyone for their HVAC needs.
Response from Golden Seal Service Experts

"We thank you for being such a loyal customer and are happy to hear that Matt went above and beyond to provide you with a great experience with your new water heater. We are happy that the entire team worked together to give you great work and service and we look forward to continue working with you!"

Richard S.
Jan 2017
5.0
Yes, I recommend this pro
Well! Very thorough.
Response from Golden Seal Service Experts

"Thank you for taking the time to write this great review!"

Jeanette
Dec 2016
5.0
Yes, I recommend this pro
unknown
Response from Golden Seal Service Experts

"Thank you for taking the time to provide us your feedback!"

Louis H.
Nov 2016
4.0
Yes, I recommend this pro
The work was performed well. The price was more than I had expected. They disconnected the ComEd box aimed at preventing brown outs. I didn't think that was right but I was so stunned I didn't say anything.
Response from Golden Seal Service Experts

"Thank you for your wonderful feedback! We appreciate your business and we look forward to continue working with you."

Tony L.
Oct 2016
5.0
Yes, I recommend this pro
unknown
Response from Golden Seal Service Experts

"We appreciate you choosing us for your home comfort needs!"

Debra M.
Sep 2016
1.0
They tried to tell me I needed a new compressor unit. They tried to say that it was low on refrigerant and the type of refrigerant it took is too hard to find. This one takes R-22. The claim was that R-22 is hard to get. That's not true. R-22 is still available. It's just not as available and the newer refrigerants. It's also a fairly older refrigerant. It's not astronomical in price even though it is a little bit more expensive than the newer refrigerant but it's still available. Basically they lied to me. This is where I had one of those service plans with them so they came to do a little tuneup or whatever. After all that, we went through the whole getting quotes for air conditioning units. Went through a couple of places. I decided, let me have someone else look at it so I called somebody else. They came and looked at it. He said, no, I didn't need anymore refrigerant, all I needed was a capacitor. When he checked the refrigerant, indeed it was a little bit low but was still enough to work.
Response from Golden Seal Service Experts

"We would like to address your concerns and answer any questions. Please contact us at CustomerService(at)ServiceExperts.com with your phone number so we can have the General Manager give you a call. We look forward to hearing from you."

REBECCA W.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Response from Golden Seal Service Experts

"Thank you for this wonderful review! We appreciate your business and hope you're staying cool in this summer heat!"

CYNTHIA D.
Jul 2016
5.0
Yes, I recommend this pro
It went great!
Response from Golden Seal Service Experts

"Thank you for choosing Golden Seal Service Experts!"

Maureen Z.
Jul 2016
1.0
$1,500
unknown
Response from Golden Seal Service Experts

"We have truly appreciated your business over the years and apologize for this negative experience. We hope everything is working correctly now but if you have any issues, always feel free to call us 24/7. We look forward to continue working with you."

Dennis P.
May 2016
5.0
Yes, I recommend this pro
$12,000
We called to get our air conditioner serviced.  Quick response and successful service to get us by.  We were well aware that we needed a furnace, but now became aware that it was time for a new air conditioner as well.  Set up an appointment with sales.  Very accommodating to our schedules, very knowledgeable and presented with several options.  We went beyond the recommendation, looking for longevity.  Amazing deal happened to be available.

Installation was done in perfect timing.  The weather cooperated perfectly as we were without air for the day.  While there was a minor issue and they were not able to fully complete the job in a single day, we had air conditioning after the first day.  Very prompt return to complete the work.
Response from Golden Seal Service Experts

"Thank you for choosing Golden Seal Service Experts! We truly appreciate your business and we look forward to continue working with you!"

Showing 1-25 of 47

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Golden Seal Service Experts is currently rated 4.4 overall out of 5.
Golden Seal Service Experts accepts the following forms of payment: CreditCard
Yes, Golden Seal Service Experts offers free project estimates.
No, Golden Seal Service Experts does not offer eco-friendly accreditations.
No, Golden Seal Service Experts does not offer a senior discount.
Yes, Golden Seal Service Experts offers emergency services.
No, Golden Seal Service Experts does not offer warranties.

Contact Information

1730 Wallace Ave, Unit B, Saint Charles, IL 60174

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