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North Town Home Services

4.5(
80
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,

About us

Since 1927, we have been providing expert appliance repair service, as well as HVAC repair and replacement services. From our highly skilled technicians to our professional sales and support staff, it is our hope that you will be absolutely satisfied with this one-of-a-kind, world-class experience. Uniformed Technicians. Background checked and Drug Tested employees. No Subcontractors. Additional email - [email protected]. We accept all major credit cards and checks.

Business highlights

95 years of experience

Services we offer

Amana. Installation of heating & air conditioning systems, Appliance repair of ovens, Bosch, Dacor, Frigidaire, GE, Kitchen-Aid, Maytag, Scotsman, Thermador, Thermostats., U-line, Viking, Whirlpool, dishwashers, humidifiers, microwaves, ranges, refrigerators, washers/dryers & high-end grills. All major brands including Sub-Zero

Accepted Payment Methods

  • CreditCard
Reviews
4.580 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
11%
3
1%
2
3%
1
8%
Write a review
Showing 26-50 of 80 reviews
BRANDY G.
Nov 2010
1.0
Not well. See above.
Response from North Town Home Services

"I spoke to the technician regarding this call. I am truly sorry but when I spoke to the tech he said he never received that 2nd call. I will be calling the answering service regarding this issue. I was the person who called you first thing Monday to see if you would like to schedule a call. I wish I was aware of this at that time but I assure you I will take care of it. Please feel free to give me a call. Lynda"

Charles P.
Aug 2010
5.0
Yes, I recommend this pro
unknown
Response from North Town Home Services

"Thank you for the wonderful review. Please call us if you should need any further service. Don't forget we can take care of all your HVAC needs as well! Lynda"

MATTHEW P.
Aug 2010
1.0
$119
The technician came to evaluate the problem with a Bosch dishwasher that wasn't draining properly. He took the drain hose off the dishwasher, put it in the bucket, and ran a cycle. Since the water drained out of the dishwasher, he said that it problem was a clogged stand pipe, which needed to be routed. We got a plumber to come out and do that work, at a cost of $315 -- but the plumber didn't find any blockage in the pipe. The plumber also showed me that the draining flow from the dishwasher was very slow, and that the dishwasher didn't drain properly with the drain hose disconnected from the stand pipe, if the drain hose was held up from the floor at the level it would be if it were connected to the pipe. I called North Town again, and they sent somebody out, although it took two weeks to find a time when somebody would be home -- North Town has very limited service hours, and they were not willing to be more accommodating than usual, despite the difficulties they had charged. Although they didn't charge for this second evaluation, the person doing the service call told me that we needed a new drain pump (which I already knew), and claimed that the routing of the pipe had been necessary -- something he couldn't possibly have known, since he didn't look into the pump himself, and something that isn't true. North Town called back later with a quote of over $500 to replace the drain pump and drain hose. (I don't think there's anything wrong with the hose, and the pump costs about $70.) When I explained the situation to them, they offered only a 10% discount (which is available to anybody on Angie's List, or anybody who gets their coupons in the mail), and did nothing to compensate for the fact that I had wasted many hours and over $300 fixing a problem that didn't exist. Update: The response from North Town seems to miss the point. The stand pipe was not blocked. I try telling them this, and I get a bunch of B.S. -- from the technician, on the phone, and now in this response. There was no drainage issue, no faulty plumbing, no blocked stand pipe. The test the technician did was wrong -- with the host disconnected from the stand pipe, the dishwasher didn't drain properly. I saw this for myself. I understand that people make mistakes. But when they do, a professional company responds with an apology and an attempt to make things better, not by pretending they did everything right and implying that I don't know what I'm talking about. Also, when I told the CSR on the phone that a 10% discount was the same thing that I could get already from Angie's List, she didn't say anything about it being an additional discount. I hope people read this message in order to get an idea of the level of honesty they can expect from this company.
Response from North Town Home Services

"I am very sorry you did not have a good experience with our company. I checked with the technician who was at your home. He said that he drained the dishwasher several times and the unit drained completely. This would indicate an issue with the stand pipe. We are careful not to replace parts unless we are sure they are needed. This is why our tech recommended calling a plumber as we do not work on plumbing pipes themselves. Unfortunately drainage issues can cause problems to the machine itself. Our tech feels the strain to the motor from the blocked stand pipe may have caused the drain pump motor to then fail. As for the hose, food particles can back into it from the faulty plumbing. Replacing this is a precautionary measure. As for the quote, we always call with quotes when the repair becomes costly. This gives the customer an educated choice on whether to repair or replace the unit. I was not in the office when your call came in, but I have spoken to the CSR who took the call. The 10% discount for your troubles would have been in addition to the Angie's List discount. I sincerely hope you will reconsider and should the need arise call us for service. Lynda"

Scott K.
Jul 2010
5.0
$175
Excellent repair, however dishwasher motor needed replacement. Company gave a large quote for the dishwasher (~$ 500) that included parts that were double what they were on internet (according to them is industry standard). In their defense, they guarantee the part and offer a **much** longer warranty than the internet (12 months vs 1 month). Obviously one has to weigh the guarantee vs the cost. I still think that perhaps the cost was not fully reasonable.
Response from North Town Home Services

"I am sorry you did not have a good experience with our company. Prices found on the internet are not the same as our suppliers. We order from reputable companies that buy the parts directly from the manufactures. This insures your appliance has the correct manufactures part. Unfortunately I can not compete with all the parts companies on line selling discounted parts from unknown sources. Our prices do include a full 1 year warranty on the part and 30 days on the labor. Also with your Angies List discount the price would be 10% lower. As I informed you on the phone, you may choose to purchase the part yourself and we can install it. However we can not offer a warranty with that type of repair. If you find you need assistance in the future please reconsider and give us a call. Ask for me directly, Lynda"

JENNIFER L.
Jun 2010
5.0
Yes, I recommend this pro
$432
I scheduled my appointment for a Thursday and took advantage of the service this company offers to customers who want to pay an additional $25...you will be assured of being the first appointment of the day. Completely worth the extra charge. How many of us that work have spent the better part of their day just waiting for technicians to show up? The technician called and said he would be arriving between 8am and 9am and that's exactly what happened. He quickly diagnosed the problem and informed me that the ignitor in my GE oven was not a standard part and he would need to order it. He said it would take about a week. The following Tuesday, they called to tell me the part was in and I scheduled a follow up appointment. Once again, the technician arrived right on time and replaced the part in about 20 minutes. He was professional, quick and personable. I couldn't have asked for more. I will definitely use this company again and will recommend them to my friends as well.
Response from North Town Home Services

"Thank you for the kind report. Al, your technician, has been with North Town for over 30 years now and is definitely an asset to our company. We take great pride in our technicians and office staff, which reflects in our service! Please remember us for future repairs. We also can service all your HVAC needs! Thanks, Lynda"

Dean G.
Jun 2010
5.0
Yes, I recommend this pro
$300
Our refrigerator stopped cooling on a Saturday, and after waiting for another company to come perform emergency repairs for 24 hours (they never showed), we sent an e-mail to North Town on the Sunday. Monday morning we received a phone call, and by 11 a.m., a repairman was at our house, diagnosing the problem. Ironically, the other company called to say they could come out later in the week as the North Town repairman wrapped up. Unfortunately, the thermostat was not available until Tuesday, and Tuesday morning, the repairman was at our door immediately and the repair was made. North Town came to our house first that day because no one would be home after 10 a.m., and they had no problem obliging our schedule. We will definitely use North Town again. Great service and our refrigerator is humming along wonderfully now. Our refrigerator is 10 years old, by the way.
Response from North Town Home Services

"Thank you for the outstanding review! I'm very happy that Dave was able to take care of everything for you. Please remember us in the future. We also repair heating and cooling systems! Thanks, Lynda"

BRANDY G.
May 2010
4.0
Yes, I recommend this pro
$120
see above!
Response from North Town Home Services

"Thank you for your report. I do apologize for the problem with the time frame. Occasionally our technicians will run late on a time frame. With repair things can take longer than expected at times. Our techs try to call as soon as they recognize this but do sometimes loose track of time when they are in the middle of a job. The office as well, tries to stay on top of this. I hope you will consider us in the future should the need arise. Thank you, Lynda"

Joy S.
Apr 2010
5.0
Yes, I recommend this pro
$330
Arrived exactly when they said they would. Clean and courteous. Got it right the first time. Everything still working great. Thanks
Response from North Town Home Services

"Thank you for the kind response. I am glad you had a positive experience. Please remember it is almost summer and we service air conditioning as well. I hope we are able to provide service for you in the future. Thanks again, Lynda"

BONNY S.
Jan 2010
3.0
$119
Have to say not so good. When I made the appointment I requested anytime after 11:30 a.m.....When they left a message that am the time for service was between 10:00 - 12:00. Luckily I checked my messages by remote access, and found this out and called them to reschedule/cancel since I was not at home and would not be until 11:30....They then called back and was able to meet the request of meeting after 11:30 a.m....
SHARON S.
Dec 2009
5.0
Yes, I recommend this pro
$99
Both Lynda and the repairman were pleasant, professional, and followed through on everything they promised. This was as painless as an appliance repair could be. Keep up the good work, North Town. I saved a bit of money by contacting North Town online, and then using my Angie's List coupon,too.
Response from North Town Home Services

"Thank you for choosing North Town Home Services. I am glad Dave was able to solve the issues with your dishwasher. I hope we can be of service to you in the future. Happy Holidays! Lynda"

JUDITH T.
Nov 2009
5.0
Yes, I recommend this pro
$104
See above.
Response from North Town Home Services

"I am glad that everything worked out well. I apologize that we did not arrive in our 2 hour window. Unfortunately with repair things can take longer than we anticipate. This can throw off our timing occasionally. Please call us again should you have a need in the future."

Jeff K.
Oct 2009
5.0
Yes, I recommend this pro
$310
They called this morning to tell me when they would arrive. They came when they'd said they would. They diagnosed the problem and replaced the part and were finished in under 30 minutes. Very speedy! And the technician didn't mind that my dog was watching him work!
Response from North Town Home Services

"Thank you for the great report. I am glad your range is repaired and ready for the holidays! Please call us should you need service in the future! Lynda"

Katherine M.
Oct 2009
5.0
Yes, I recommend this pro
$450
First call to inspect over and determine parts needed. There was a $104 service charge with Angie's List Discount. One week later-installation took about an hour $345. This is a kitchen Aid oven 9 yrs old which has needed other repairs previously. $450 is more than we had hoped to pay but I have no way of comparing with other service providers. Mike from North Town did work for us before-he is thorough and efficient. They are very reputable and have knowledgeable employees.
Response from North Town Home Services

"Thank you for the wonderful report. Mike has been with our company over 30 years. He is definitely an asset to North Town Home Services. Please call us in the future should the need arise. And remember we also service HVAC units! Lynda"

Brad B.
Aug 2009
5.0
Yes, I recommend this pro
$300
Service was easy to deal with and promptly scheduled an appointment. Technician called ahead and arrived on time. Work was completed with a minimum of difficulty.
Response from North Town Home Services

"Thank you for your business. I hope when the need arises you call us again. Don't forget we also do heating and cooling! Lynda"

KAREN F.
Aug 2009
1.0
$116
The beginning fee for the repair began at $691, just for the parts - labor was additional. That would bring the total, if I chose to finish with them to almost $800. When I called to get the part number that would need to be ordered, they told me that their part numbers where different from the Thermador parts and I had to order through them. Needless to say, I will NEVER work with a company who charges me up before ever working with me.
Response from North Town Home Services

"I am sorry you had a bad experience. Our part numbers are different from the manufactures numbers BUT the customer service rep should have given those numbers to you. Our diagnosis fee ($116.00) covers much more than just the time the technician spends in your home. It includes those of us in the office, part ordering and processing, our trucks, maintenance, insurance and the time the tech is traveling to your home. North Town Home Services is a high end appliance/heating & cooling company. My technicians are trained on brands most service companies can not work on. All of these costs need to be covered in our fees. Please reconsider if the need for service should arise for you again. Call the office at 800-533-0030 and ask for me personally. I will be happy to help you. Thank you! Lynda"

JOHN S.
Aug 2009
5.0
Yes, I recommend this pro
$104
The only problem I had with them was regarding the coupon, but they did honor a 10% discount. They could not give me an estimate for time of arrival until the day of the appointment. I thought that should be able to give a estimated time of arrival when you set up the appoinment.
Response from North Town Home Services

"Thank you for your response. We appreciate your business. Thanks! Lynda"

Jason J.
Jul 2009
4.0
$250
A very responsive, professional company. Left a message and received a call back the next morning, and scheduled service. The repairman called in the morning on the day of service and confirmed his approximate arrival time, arrived as promised, and quickly repaired the dishwasher. My only issue with this experience is the cost (approximately $250.00 for 10 minutes of effort including a $75 part). I would probably describe this company as focusing on higher end clientele who do not have as much concern for cost but value the punctuality and quality of work.
Response from North Town Home Services

"Thank you for giving us the opportunity to provide service for you. I hope we will be able to do so in the future. Don't forget we also service heating and cooling! Thanks, Lynda"

VIRGINIA M.
May 2009
5.0
Yes, I recommend this pro
They were trying to fix the machine and I eventually bought a new one. I would cetainly use them again. I told them to not worry about it and send me a bill and they never sent me a bill.
Katherine M.
Mar 2009
4.0
Yes, I recommend this pro
$100
A technician came out to evaluate a leaking dishwasher and could not locate the problem. Suggested I run a full cycle with empty dishwasher, which I did after he left. It leaked again, I called back, and a different technician came back the next day. He did a more thoro job of taking apart the machine and found several items wrong with it, including a deteriorating liner which cannot be replaced. As it would cost $300 to repair/replace the latch and gasket we decided not to repair this 9 year old machine and to replace it instead. Therefore, North Town did no further work.
Helena K.
Feb 2009
3.0
I called North Town Home Services to have them come out and service my GE Monogram Refrigerator. I set up an appointment. I told the nice young lady on the phone that I could be available between 8:30 AM and 2:00 PM for the service call. She told me that she would make a note of that and the technician would call me between 7:30 and 8:30 AM the morning of the appointment to give me a time window. The technician called around 10AM the morning of the appointment saying that he would not be in my "area" until about 1 PM. He seemed to be put off about the fact that I would not be home later than 2PM but said he would keep the appointment on his schedule. I received a message from the company at 1:55 PM saying that the technician would not make it to my home before 2. They also wanted me to reschedule the appointment. But after already wasting a day waiting for them, I decided to contact another company.
Response from North Town Home Services

"I'M SO SORRY YOU HAD A POOR EXPERIENCE. THERE IS NO EXCUSE FOR OUR TECHNICIANS ATTITUDE. I AM SURE HE WAS TRYING TO ROUTE IN ORDER TO MAKE ALL OF HIS CLIENTS HAPPY THAT DAY AND WAS PROBABLY JUST FRUSTRATED. SOMETIMES WITH REPAIR THE TECHS CAN RUN BEHIND. IF THEY GET INTO A JOB THAT TAKES LONGER THAN EXPECTED THEY HAVE TO STAY UNTIL THE JOB IS COMPLETE. I WOULD LIKE TO ASSURE YOU ALL OF OUR TECHNICIANS ARE WELL TRAINED, COURTEOUS PEOPLE AND HOPE YOU WILL CONSIDER GIVING US ANOTHER TRY. THANK YOU, LYNDA"

Ben S.
Feb 2009
5.0
Yes, I recommend this pro
$98
Called on a Tuesday to make an appointment. Was booked for the next day, which was wonderful. Repairman came on time and spent about an hour evaluating and fixing the dryer. Although the problem was bigger than expected (an exterior vent needs to be widened, thus cutting through the home itself), he was able to fix the dryer with minor repairs in order to get it working appropriately. He was polite and efficient. Bonus: he called a few days later to see if the problem had been fixed, which was much appreciated. Price was cheaper than quoted with the Angie's List discount, which was a nice surprise.
Response from North Town Home Services

"THANK YOU FOR THE REPORT. FRED IS A WONDERFUL TECHNICIAN! I AM GLAD HE WAS ABLE TO SOLVE THE ISSUE WITH YOUR DRYER! I WE CAN PROVIDE SERVICE FOR YOU IN THE FUTURE. LYNDA"

KAREN K.
Feb 2009
5.0
Yes, I recommend this pro
$700
Overall, we have signed their yearly form and are looking forward to them servicing our air conditioner in the Spring. It is nice to have someone listen to you and not put off your concerns. This first time price was payment for filters which we know are costly, and for repairs that should have been done years ago if the other company had listened to us.
Response from North Town Home Services

"THANK YOU FOR YOUR GLOWING REPORT! JORGE IS A WONDERFUL TECHNICIAN. I THINK YOU WILL BE VERY PLEASED WITH OUR PREFERRED CUSTOMER PLAN. DON'T FORGET WE ALSO WORK ON MOST MAJOR APPLIANCES! THANK YOU AGAIN! LYNDA"

Amy S.
Jan 2009
5.0
Yes, I recommend this pro
$400
Repair man showed up on time, was very professional, did the job, cleaned up and experience was great!!!!
Marissa E.
Jan 2009
5.0
Yes, I recommend this pro
$250
Northtown was great. I called them on a Friday after the technician that I originally hired had not arrived within the time frame of 9:00 a.m. and 2:00 p.m. The girl I talked to said they could have a technician out of my house on Monday. I explained to her that we already had a plumber come out and assess the situation and the plumber stated that our solenoid valve on the dishwasher was broken. I asked if the technician could come prepared with that particular valve for our dishwasher rather than making two trips. She said it would be best to talk to the technician on Monday when he called to give the 2 hour window. I talked to the technician on Monday morning (Kevin?) and he said he would arrive between 12:00 and 2:00 and he would come prepared with the appropriate valve for our dishwasher. He arrived at 12:30, he was very friendly and knowledgeable. He replaced the bad valve and checked the machine for other problems. He completed the repair very quickly. He called the office to see if they were taking Angie's List coupons (which they were) and gave me 15% off the service call. Overall, it was a great experience. One of the best appliance repair calls I have experienced.
Response from North Town Home Services

"THANK YOU FOR THE POSITIVE REVIEW! I AM GLAD THE SERVICE CALL WENT WELL. WE ARE VERY PROUD OF OUR TECHNICIANS AT NORTH TOWN HOME SERVICES. HOPE WE CAN BE OF SERVICE IN THE FUTURE. THANKS AGAIN! LYNDA"

Steve S.
Jan 2009
5.0
Yes, I recommend this pro
$206
The technician arrived early within the time range given, and called shortly before arrival. He was friendly and professional, and repaired the device promptly. He then gave some tips about proper operation of the dishwasher. (Ok, NOW I believe my wife when she tells me I don't really have to wash the dishes before I put them in.) Their price wasn't cheap, but it was reasonable, and the work was good. I did get a discount from the Angie's coupon I printed up, and all-in-all, I am very satisfied. I would use them again, should I need their service.
Response from North Town Home Services

"THANK YOU FOR THE GREAT REPORT! I HOPE WE CAN BE OF HELP IN THE FUTURE. DON'T FORGET WE ALSO DO HEATING AND COOLING. THANKS, LYNDA"

Showing 26-50 of 80

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FAQ

North Town Home Services is currently rated 4.5 overall out of 5.
North Town Home Services accepts the following forms of payment: CreditCard
No, North Town Home Services does not offer free project estimates.
No, North Town Home Services does not offer eco-friendly accreditations.
No, North Town Home Services does not offer a senior discount.
No, North Town Home Services does not offer emergency services.
No, North Town Home Services does not offer warranties.

Contact Information

5420 Newport Dr, ROLLING MEADOWS, IL 60008

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