Elm Home Services

I needed a Humidistat replaced. Company was very responsive and accomidating to my needs. Tech arrived at promised time and evaluated my current humidifier. He showed me that a solenoid was bad and the fan was not working properly. He said he could repair it but recommended a new one for about $200 more than the repairs would have costed. The tech called his dispatch and they installed the humidifier on the same service call even though they were extremely busy. Now I have a new humidifier under warranty and they cleaned my furnace for free. Great people, from the lady who answers the phone all the way to the great technician who went out of his way to fit me in the busy schedule. Definitely making them my first call for any heating and cooling needs.

I decided to go with other company due to very HIGH price and lack of written estimate from this company.

This group was recommended to me by a friend who lives nearby and had some new equipment put in by them. We had recently moved into the area, so we weren't sure how the AC unit had been serviced.  We called them in the middle of a heat wave and they set up an appointment in a few days.  They showed up during the window of time they had arranged, and called when the tech was on the way.  He checked and cleaned the AC unit, didn't need any replacement parts (which i think other services had scammed us on in the past).  He did sell me a coating that is supposed to make the unit run more efficiently, but it wasn't a hard sell, he just suggested it and gave me a brochure.

WE CALLED A SECOND TIME AND DID NOT GET A RESPONSE.

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