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Dowe and Wagner, Inc.

Heating and Air Conditioning, Water Heaters, Energy Efficiency Auditing,

About us

Heating, Ventilation & Air Conditioning Services for seventy eight years, Dowe and Wagner, Inc. have provided Southeastern Wisconsin’s & Northeastern Illinois’s residential and commercial HVAC customers with all season, in-door comfort. We maintain and repair all makes & models. Our Reputation When you ask our customers about us, we are confident you will be pleasantly surprised with their answers. We work hard to keep our customers happy. We provide referrals upon request. We have many sources at our disposal to obtain any part of your heating and cooling needs. We will stop at nothing to get proper parts to repair your system. Experience, We keep our servicemen up-to-date on the latest changes in the industry through regular schooling. Our technicians average 40 hours per year of industry training. This translates to less errors in diagnosing any needed repairs. Dependability, we go out of our way to insure that your heating and cooling problems are tracked down and repaired as soon as humanly possible. Reliability, We follow the strictest practice standards set by Bryant and have the position of Factory Authorized Dealer. Concern, No one enjoys an unexpected breakdown. We offer both preventative maintenance and full service agreements to insure that your equipment is operating at its peak efficiency. Energy Conservation We believe you should enjoy your system’s full efficiency at the lowest cost possible, so our sales staff is trained to choose the proper size of equipment for every job.

Business highlights

78 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Heating Contractor,Furnace Repair Service,Air Conditioning Contractor,HVAC Contractor,Air Conditioning Repair Service

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.828 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
7%
3
0%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
5.0
punctuality
4.9
Showing 1-25 of 28 reviews

Nathaniel H.
12/2023
5.0
heating & air conditioning/hvac
  + -1 more
We had a 20+ year old furnace that finally gave out on us. The technician, Ted, who replaced the furnace was very nice, respectful, and efficient. We had the new unit installed and running that same day! Very pleased and would highly recommend this company.
Description of Work: Furnace Installment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David G.
07/2022
5.0
heating & air conditioning/hvac
  + -1 more
They replaced the furnace and air conditioner. They did a great job I would highly recommend them
Description of Work: They replaced the furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary L.
07/2020
5.0
heating & air conditioning/hvac
  + -1 more
Thorough,quick and professional
Description of Work: Ac not cooling - needed outside unit cleaned and charged

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Kathy H.
03/2019
5.0
heating & air conditioning/hvac
  + -1 more
They were recommended to me by a neighbor. I found them to be a very professional company. Pam in the office is polite and works with you to find a time that you are available. Matt, the serviceman, was very professional and knowledgeable. He was very patient and showed me how to use the different settings on the new thermostat. I found the cost for the parts, labor and services to be reasonable.
Description of Work: Had the furnace cleaned and a new control board and thermostat installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lee R.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
We called about 2pm and they fit us in. The repair man got here about 6:30. Really nice guy and had it repaired within minutes. The price we paid was mostly for the part itself. Very happy.
Description of Work: replace the capacitor on our a/c unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$262

Paul V.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
The work that they've done for us everytime has been excellent.
Description of Work: General tune-up, a/c tune-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Michael F.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have used them for many years.
Description of Work: Heating and air conditioning maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter B.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job.
Description of Work: They put in a new furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jan L.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
I highly recommend them. They do wonderful work. I don't have to worry about who is coming out because they are all wonderful. I used them to install a new furnace, A/C unit, and water heater. previously. They weren't pushy and explained everything thoroughly.
Description of Work: They come twice a year to clean and service my furnace and A/C unit. They came out to clean and service my A/C unit this time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Paul V.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra S.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Their reliability, they've been in service for a long time all of the above.
Description of Work: My a/c check up.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra S.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
The punctuality, follow up. They were available when I was looking for someone to do my furnace, I've used them for the last five years.
Description of Work: They came to look at my furnace I used them for both my furnace and my air conditioning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RICHARD H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: replaced furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,300

William R.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
The thing that they could have done differently for me is the price. The workers were fine.
Description of Work: I used an outfit called Dowe and Wagner. They put in a complete air conditioning and heating system for me.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$7,800

Gerald R.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Put in new furnace

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

MICHELLE J.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were very quick to respond. They came in a timely manner which we appreciated since there was a cold spell. Did a very good and thorough job for a reasonable price.
Description of Work: They repaired our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Mark N.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
I have been using Dowe & Wagner for HVAC installation, repairs and standard maintenance for about 10 years. Very professional, helpful and fair in price and services.
Description of Work: Fall furnace preventative maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Paul V.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
DW provided a more thorough job than previous providers I had used.
Description of Work: Service AC

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Mel J.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were helpful They're very courteous and cleaned up well after themselves. The techs are very knowledgeable. I was comfortable having them in my home and would recommend their services to others.
Description of Work: They installed a new Lennox air conditioner. I had used their service before to install our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James P. G.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
All went smoothly and working great!
Description of Work: Install new furnace and central a/c

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,400

Mike B.
06/2013
2.0
heating & air conditioning/hvac
  + -1 more
.you the water. Horrible.. We have used Dowe & Wagner for many years . Very disappointed with their lack of responsibility when the units malfunction. We moved in our over half million dollar home and its 6 months later and we still are unable to live in the downstairs area. In Jan they installed two new furnaces and two humidifiers .. A few weeks later there was a flood, We called them and cleaned up the water. They came out and said it was a hose from the humidifier. They changed it out. A week or so later it happened again, This time a huge amount of water that seeped up the walls and into the bathroom, hallway and the family room. We had our contractor working at our old house, So he came over with a extractor, blow fans, and other equpiment and two employees to clean it up. They had to put holes on the bottom of all the surrounding walls to keep the dry wall from being destroyed and molding. It completely ruined the carpet and warped two doors and some trim. Agin Dowe and Wagner came out. They said they would turn it into their insurance company once we get estimates from a carpet place and contractor to put it all back together again. Mind you we had already paid our contractor to pop off the doors and trim and extract all the water. We gave them all the estimates with in a week or so. It flooded again. I had a water company out here to do some work. He mentioned to me that the humidifier was running non stop. I called Dowe and Wager again. The one owner came out with another employee. He first told me that its running because it needs to catch up with the setting its on. OK, being that i figured they knew what they was talking about i went back upstairs. Then about 20 mins or so later they came upstairs and said They is something wrong with that unit. They said They would send someone out to replace or fix it. A week went by.. No one came. I had my husband call them. They said they have no record of it. Then we called the other owner . He was tying to pass it off as Oh he ( the other owner that came out) was old and sometimes forgets. #, 4 and 5 months go by.. As we are calling them every few weeks to see if they are going to pay the damages to the doors, trim and moled stained carpet. Come to find out they was just trying to stroke us along in hope we would go away. (not happening) The owner didn't send the pics or information over to their insurance company stating because he didn't know how to do so on the pc. (really dont you have a secretary?) Then they said it was a manufactory defect in the humidifier and the coming will not pay for the damage to our house . They will only send a replacement unit. Dowe and Wager's insurance won't pay either, even though we were told in the beginning that they would and that what they have insurance for they said. ^ months later and i still have all the trim/ doors laying on the floor and carpet peeled up in corners. We have contacted a lawyer, Someone needs to be responsable. Dowe and Wager should pay, being they installed it and said they would pay. Its up to them to go after the other company for their money back .NoT FOR THE CUSTOMER TO DO SO. Dowe and Wager offered nothing to correct it, just the run around. Someone will be paying for my new home to be put back together. They want the 16000.00 but when something goes wrong they do not take any responsibly in destroying your new home.. See them all in court. Was a customer for over 20 years , but now i will not recommend them at all. Make sure you ask them if there is a defect (if that is what happened ) Who pays the damage. Because they sure dropped the ball on this one. UPDATE AS OF NOV 5 2013 Issue has been settled
Description of Work: Installed two furnaces and two humidifiers in a 7400 sq ft home that we purchased end of oct .
Rating CategoryRating out of 5
$16,000

Response from Dowe and Wagner, Inc.
We installed 2 new HVAC systems for the Member at the end of 2012 and 1 of the humidifiers was assembled incorrectly by the manufacturer and leaked. We replaced the whole assembly and have the leaking one in a box. We filed a claim with our insurance company and on June 20th we all received a letter stating that the claim has been denied and that we are not legally liable, the manufacturer is. We have spoke with a representative at the manufacturer and are submitting the information to them. We are in contact with the Member to resolve this and hope to hear from the manufacturer.

Philip M.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
When they arrive they turn on the furnaces or air conditioners with the thermostats and then thoroughly examine the heat exchanger for cracks and do whatever else is required. For air conditioner service, they clean out the outside units with a hose and ensure that all parts are working well. They present a detailed invoice of the work performed, and because it is prepaid, they leave.
Description of Work: We use this firm each year for preventive maintenance on our two furnaces and two air conditioners. They come to our home twice a year. We prepay for this annual service and are provided priority preference in scheduling. The staff are well-trained and polite. I would recommend them to anyone in the far Northwest suburbs of Chicago or southern Wisconsin.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$317

Susan W.
04/2011
5.0
heating & air conditioning/hvac
  + -1 more
Service call was as expected. My OLD furnace and A/C tested fine. Replacement will be necessary in the near future, but there was no pressure. Staff was in and out in about 45 min.
Description of Work: I use Dowe and Wagner for routine maintenance. One set fee per year, covers A/C, heating and humidifier. I have used them for years. They are never pushy, always neat, and on the occasions where repair has been needed, cost is reasonable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

MARK F.
06/2010
5.0
heating & air conditioning/hvac
  + -1 more
They were excellent. They are very competent in heating and airing systems. We have used them for about four years, and the price has always been reasonable to me. They have been very prompt, and very good with their follow up. If I had not called them, then they have reminded me that I needed a check soon.
Description of Work: I am on a contract with them for heating and air conditioning. They came out to check our AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARK F.
02/2009
5.0
heating & air conditioning/hvac
  + -1 more
They have a good organization and send reminders to me. They come out twice a year to clean the furnace, air conditioner, and the evaporator panel for the dehumidifier. They are very conscientious. They have done good work and show up on time. They remind me of the service that is needed. They are very accomodating with scheduling.
Description of Work: Dowe & Wagner does my furnace and air conditioner maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185
    • 1(current)
    • 2

Contact information

11215 Commercial Ave., Richmond, IL 60071

http://doweandwagner.com/

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
17-0948
Trade License Locale
Illinois
Trade License Authority
Illinois Commerce Commission
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Energy Efficiency Auditing,
Fireplaces

FAQ

Dowe and Wagner, Inc. is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Dowe and Wagner, Inc. accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Dowe and Wagner, Inc. offers free project estimates.
No, Dowe and Wagner, Inc. does not offer eco-friendly accreditations.
No, Dowe and Wagner, Inc. does not offer a senior discount.
Yes, Dowe and Wagner, Inc. offers emergency services.
Yes, Dowe and Wagner, Inc. offers warranties.
Dowe and Wagner, Inc. offers the following services: Heating Contractor,Furnace Repair Service,Air Conditioning Contractor,HVAC Contractor,Air Conditioning Repair Service

Contact information

11215 Commercial Ave., Richmond, IL 60071

http://doweandwagner.com/

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed