Citizens First National Bank

We asked October 2009 to get 7 cds out, my relative was given terminal dx after 12 years of cancer. They said no problem, let us know next year when the time comes. We notified in January 2010 that we would need it in March 2010, (May 2010 expiration) and they said no, you can only get one out with penalty but we will loan you the rest of the money! We have run literally millions through this bank through the past 10 years and this was really disgusting. It was a total of 70,000, not that much.

I told them I contacted my lawyer, so far he said, they should give it to you with a penalty. I emailed him back that they refuse, so far no answer. I want to say that for 10 years the branches have been very accommodating, many times I have had to call the main bank, though, as the branches have different rules and sometimes I just couldn't get results I needed. For instance, cashiers checks ordered over the phone and by fax, one branch refuses. One branch refuses to deposit checks (from my own account) to a friend who I lent money to....who would sign it back to me because she borrowed $7000 from me...and she did work for my uncle as a physical therapist, so when she was paid for the year she was able to sign the check back to me from OUR account, they said she had to come into the bank and sign in front of them. I ended up just transferring the funds with a lot of paperwork for the estate records. That branch also refuses to send us cashiers checks when we need them. Once I ordered a small supply of checks (we have about 6 checking accounts with them)...and they promised them at 1 p.m., as they had done one other time. When I called to see if they were ready, they said okay. When I got there (I told them i called because I only had minutes on the way to work)...they said they were not there, but at another branch! They had emailed me that the checks were ready but i did not notice they said "at huntley bank" but I read it fast and never dreamed they would leave the checks at the bank that created them....they have a courier service all the time. ETc. ETc. Also, about 8 years ago, a so called "personal banker" took 80,000 deposit for a one year cd for me, from a house closing. They never even mentioned maybe I should break it down into smaller certificates in case of medical emergency or something....I guess because they never intended to let that 80,000 go for the full year! They also did this to a neighbor(refused to give her her money when she moved to Florida and wanted her accounts all in Florida) of mine down in LaSalle County a few years ago. Her lawyer finally got the funds for her. Kim.Egger@citizens1st.com is involved in the decision making. and communications. As for professionalism, they have been very kind in their communications.