Fred's Plumbing Service
About us
At Fred's Plumbing Service, we have over 15 years of combined experience. We understand the importance of providing our customers with professional, high quality service at a reasonable rate. Our family owned and operated company is proudly built on integrity, with passion, and on reliability. We specialize in service work, remodel projects, and additions. Fred's Plumbing Service will treat your project, no matter how big or small, the same way we would want a personal project of ours treated. Fred's Plumbing Service offers 24 hour emergency service, 7 days a week. We are licensed, bonded and insured (IL Lic # 055-042813).
Business highlights
Services we offer
& frozen pipe repair., Plumbing, drain and sewer cleaning, fixtures, garbage disposals, sump pumps, water heaters
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 6% |
"Thank you for your time to review Fred...we truly appreciate it!!!!"
"Thank you for taking the time to give us a review...we truly appreciate it!!!"
It truly pains me to write this bad review. We had used Fred's Plumbing a few times for various things and been satisfied. However, when we had a recent water leak which seriously damaged the basement we discovered otherwise. The real reason for this review is Fred's Plumbing unresponsive and unprofessional behavior and lack of service.
After making a simple repair which seems to have gotten air into the line or perhaps just an incidental problem with the toilet repaired (I really don't know and never cared about how it happened) the toilet was making a high-pitched, shrill steam-whistle sound that wouldn't stop. When we called back and got their answering machine, I was unable to set an appointment before going out of town the following day. I never heard back until picking up a message on my machine about 10 days later when returning home and stating Fred had come for our appointment and no one was home, Michelle (Fred's wife and secretary) sounded annoyed. The problem is we never had an appointment, we never actually spoke this time (follow-up request to original visit). She put down an appointment for the day and time I said, in my message on their machine, I would be leaving out of time and to please try to call me before then. Upon getting her message, I left a message for them explaining this and apologizing if I had somehow created any confusion (I cant imagine how but I liked them and valued their previous service). They have never called back or returned any of our calls and messages to them. We find this extremely rude, unprofessional, and certainly completely uncalled for. If the mishap had been our fault, it wouldn't matter as it was a simple mishap. They live (work out of their apartment) 3 minutes away, while I really don't think this was our error, that's all it was and it probably wasn't a huge inconvenience given this fact.
In retrospect, as a multiple-repeat, loyal customer it would have been nice for Fred to make the 3 minute drive to our home from his with water leaking into our basement from the upstairs. However, that was not to be. While it was well before 5:00, Michelle (Fred's wife and secretary) stated he was on another job which I completely understood. But again, they live 3 minutes away and I'm sure he could have come later that day or evening but as their info on Angie's List indicate they are only open to 5:00 and they DO NOT OFFER EMERGENCY SERVICE -- understood. And as Fred has mentioned to me in casual conversation, he likes to be home for dinner by 5:00 -- certainly his prerogative. But again, only in retrospect, and after what happened next, do I think this was rather shabby and not how I would have conducted myself or my business.
I am really very disappointed and upset by this episode. I thought this was a nice young couple trying to make a go of a new business venture which obviously requires a minimum of professionalism, courtesy, and fairness.
They are likeable people. He does a good job. The prices were reasonable. They react quickly and it don't think I can say anything bad about them.
Fred arrived bright and early with his helper, and he explained all that he would be doing that day. He is very knowledgeable in all aspects of plumbing, and he is a perfectionist in his trade. He was open to suggestions, and based on his expertise, he did a superior job. He covered my floors with drop cloths, and left my house spotless each day. There were some other small things that needed to be done, and Fred didn't nickel and dime me like other plumbing contractors would. Whatever he quoted me originally is what I paid.
Both Michelle and Fred are a joy to work with, and I would definitely hire them again, and recommend them to my friends. The quote that they supplied me was very reasonable compared to the high cost plumbing contractors in the area. In addition, I received attentive superior service by Michelle and Fred, and feel that Fred completed the project just as if he was working on his own home. He was never rushed, he took the time to explain everything that he was doing, he ensured that everything was done to code, and that I was completely satisfied with the project completion. I emphatically give Fred's Plumbing Service an A+++ for a job well done!
"[member name removed]...thank you so much for the positive feed back, I'm so glad that we were able to help you and get your project completed in a way that made projects maybe not so scary after all."
"(removed member name)...Thank you so much for the positive feed back!!! Makes us feel good to see that maybe our goal is attainable...trying to make customers see that breakdowns / repairs / remodels don't have to be something everyone dreads!!! Nobody wants these issues but we want to make it as "easy" as possible, so thank you!!!"
"(removed member name)...Thank you so much for the positive feed back!!! It's nice to see that something so small and simple to us was seen as such a good thing on your end!!! We appreciate all our customers!"
"(removed member name)...Thank you so much for the positive feed back!!! We appreciate that you took the time to let us and others know how we are doing...this kind of feed back gives us the boost we need to keep striving to do better."
"[Member name removed]...Thank you so much for the excellent feed back!!! Reading these kinds of remarks really help us to continue and want to provide the best customer service possible to our customers!!!"
Licensing
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