Douglas Automotive Repair Inc

One of the new strut that was installed was making noise. They replaced it again under warranty, no charge. Outstanding service!

I have been using Doug for all my Auto Repair needs since 2007. Not only can I count on a straightforward assessment, he has helped me when I needed repairs and didn't have the funds at the time(Single Moms struggles)! He has fair and competitive prices. They tell me what needs to be done to keep my old car going and warn me to save for future problems I might be needing in the coming months. Good Honest People!

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The car was towed to the shop because it had no oil in it. The replacement was probably routine but where they excelled is printing out the information about an extended warranty for this part which meant I could get reimbursed by Lexus. I knew about the warranty but Douglas was kind enough to look up the information and print it out for me. Also cleaned up all the oil splatter all over the outside of the car.

Douglas Automotive has been caring for all of my family's vehicles since 2000. Doug and his staff have always provided honest, quality work at a fair price. On rare occasions when a replaced part would fail, it was replaced quickly and without cost or issue. Doug's mechanics are well trained and don't look to replace parts that don't need replacing. One of Doug's mechanics, Andy, has excellent experience working on foreign vehicles. In fact, Andy replaced the engine on my 2001 BMW and it has never run better! When a vehicle repair is needed, the service advisor, Jim, will always consult with the vehicles owner if additional work is needed beyond what the customer expected. Also, if there are multiple manufacturers for the same replacement part (with large quality and price discrepancies) Jim will provide counsel to the vehicle owner so that he/she can make an informed decision. I will continue to highly recommend Douglas Automotive to all my family, friends and neighbors.

Doug's Automotive has always provided me with excellent service. There garage is very clean and well maintained. They always get you in within a week's time, or sooner if needed. They are very honest and punctual in getting the work done when promised and usually slightly under their initial estimate. One time they spent time checking over my car for some unknown noise I was hearing. Of course, it did not happen while in the shop (how often does that happen!!). They did not charge me for anything. Another great example of them being honest and caring for their client rather than making money occurred when I was having trouble with my air conditioning. They checked out my car and noted the repair would run about $1000. However, Doug shared with me that he was aware that many CRV's were having this same issue and he recommended I check with Honda about possibly doing the repair for only labor. He even gave me a website having a blog discussing the CRV problem. I went into Honda (equiiped with pages from the blog) and they repaired the car for nothing (thank you to Honda too!!). Doug could have done the repair for the $1000 and I would have been none the wiser. However, his decision to look after his client saved me $1000!!!

Let me start by saying I've been a loyal customer of Doug's for around ten years, even though it's a little inconvenient for us to get there (they close at 5pm, have no weekend hours and are around 20-25 minutes away). With that said, his company's latest repairs have really left me questioning his quality control. Perhaps the same mechanic worked all the repairs?

My husband and I have a 2001 Toyota 4-Runner, so there are things that go wrong at this age of a vehicle. Doug and his crew have a very accommodating system where we can drop the car off at any time the night before our appointment, which is great since we work during the day. Doug then takes a look that the items that need to be done on the vehicle. He always calls within a reasonable time the day of the appointment to let us know what he has found and an estimate on when he thinks he will have it completed, including the price estimate. He's always on target with the time estimate and he is usually darned close on the cost estimate. He accepts multiple forms of payment as well. This particular visit followed all of those normal patterns and we were very pleased with the work performed.