Douglas Automotive Repair Inc

"Thanks for sharing. We always strive to treat our customers the same way we would like to be treated--with honesty and fairness and try to exceed customer expectations in everything we do."

"Thanks for sharing your experience! It has always been our philosophy to treat people the way we would want to be treated--with honesty and fairness. We strive to exceed expectations in everything we do. We're happy you're pleased with our service."

"We're pleased your happy with our service. We understand that in today's busy world, people can't be without their vehicles. In the event of a breakdown, we try to get you in and out as quickly as we can. Thanks for sharing."

"Thanks for sharing! We strive to exceed expectations in everything we do. Treating people with honesty and fairness is how we've operated our business for the last 20 years. We're happy you're pleased!"

"We're pleased you're happy with our service! Our philosophy has always been to treat people the way we would like to be treated--with fairness and honesty--and to exceed expectations. Thanks for sharing!"

"Thank you! We started our business 17 years ago on the philosophy that customers should be treated with fairness and honesty--the way we want to be treated. We continually strive to provide excellent service and to build long-term relationships with our customers. You simply can't do that by performing unnecessary repairs on someone's vehicle. We're so happy you're pleased with our service. We value feedback and want to thank you for sharing yours! Doug and Caryn Meyer"

"Thank you, [member name removed]! We have always strived to exceed our customer's expectations and treat people the way we would like to be treated--with fairness and honesty. Through our network of relationships, when we come across information on a particular problem that would benefit our customer, we always pass it along, even if it means we don't end up doing the work needed because it's the right thing to do. We're pleased you're happy with our service. Thanks for sharing! Doug and Caryn Meyer"

"The 1998 Jeep Cherokee was looked at in May of 2010 for the problem mentioned. At the time the vehicle was in our shop, it was not acting up, the coolant light was not on and we did not charge the customer to check it out. We did give him possible causes for the light. In August 2011 we did replace the front stabilizer links on the 2002 Honda CRV to eliminate noise over bumps and turning. Upon further checking (different technician), we also found strut mounts causing noise. Was it necessary to replace stabilizer links? Yes, those parts were worn and needed to be replaced. At that time the customer elected not to replace the strut mounts since it was not a safety issue. Yes, the cruise cable was left disconnected when we originally replaced the headlight switch—that was totally our fault. We also lubed the driver’s side door striker to see if that would help with the problem of it not seeming to close smoothly. We elected to start with the least expensive alternative rather than replace parts if it wasn’t necessary. Having said all of that, did we fail to live up to this customer’s expectations? Yes, unfortunately for the customer. We are very sorry this customer did not receive our normal quality experience and wish they would have called sooner to discuss. Was there a quality issue with the employee who was diagnosing and repairing his vehicles? Yes and the employee was terminated due to that reason. Unfortunately, this customer was inconvenienced while we worked through resolving the issue, which is still no excuse for an unhappy customer."

"We're pleased you're happy with our service. We always strive to treat people fairly and honestly. Thanks for sharing!"