A1 Affordable Appliance Heating & AC Repair

My husband threw a load of clothes into our washing machine and it started smoking. He called a company to come look at it and A-1 showed up. So he assumed the number he called works with multiple companies. They told him it was 2 parts that would cost $396. He was also told it’s much better to work on these older machines because the new ones don’t last. He gave them half down to order the parts. 2 weeks later I had to call them to see if the parts had come in. The lady in the office tells me they just came in that weekend. So we scheduled a day for repair. He shows up and works on it for maybe 10-15 minutes and tells me it’s fixed. I paid other half. Went to do a load of laundry and it wouldn’t spin. Called him back. He then tells me it’s another part. I said to order it since I was already $400 in. Had to call a week later for them to tell me part wasn’t available anymore. They promised to refund us all but service call. 3 weeks later no refund even though she is telling me refund dropped in my account last week. I called my bank. No pending or rejected deposits. I have called many times and she just tells me what I want to hear. We are not getting any money back and had to go buy a new washer. Update as of 1/3/2025 Just an update on my last review. We did finally get a refund from them..

My husband called A1 affordable Appliance to fix a 2year Magtag electric dryer (no heat) the repair man was here over an hour and said the heating element was out and charged $388 dollars.He came back few days later and installed it.dryer still didnt work,then he said it was the motor and that would be another $150 dollars that was on a thursday,over the weekend we had a friend look at it and said we had a blown fuse our dry cost us only$3 to fix.I called the company told them we didnt need the new motor,she was very very rude after we ask for a 50%back on our bill. Do not use this company please read the reviews first I sure wish we had I wouldn't even give them a 1 star

This company is a joke. I reached out to them on March 4th 2022 and they have been to my house THREE times, with the latest being June 10th to try and fix my dishwasher. I kept giving them the benefit of the doubt but after four months and three attempts we decided they were no longer fit for the job and told them we wanted 50% refund for the service they could not provide, which I thought was generous considering we were at square 1 four months after getting them involved. Glenn agreed to giving us a 50% refund and told us we should see it on our account in two weeks. It has now been over six weeks and we have no refund and they will not answer any of our phone calls. Clearly, they’re ignoring us. I will also echo the other comments that the lady in the office doesn’t have a clue about customer service. She is always rude and condescending and can’t wait to hang up the phone on you. I’m extremely disappointed with this service, which is a bummer because Glenn was always a nice guy when he came to our house. Unfortunately, after giving them many attempts to correct this, I would agree with many others that this company should NOT be business. They basically took our $500 and performed no service for us. I would NOT recommend this company to anyone, in fact, I don’t think they should be in business at all. They do not seem equipped for this service and they lack customer service on all fronts.

Might be the WORST company I've ever worked with. They came to my home on 10/1/2020 to diagnose an issue with our dishwasher.I was told that i needed two parts for the repair. The tech did not have the parts available and said that he would order them and they would be there in 7-10 days for them to complete the repair. Our home was under contract with a closing date scheduled so I paid in full (rather than the 50% required) in the event the repair was delayed so as not to inconvenience the new owners. We also pay primarily in cash for our expenses so I did for this invoice as well-lesson learned. After a couple of weeks, and no phone call from the company, I tried calling them to schedule the repair. They did not answer the phone provided and there was no voicemail option, I continually called and finally got someone on the phone. I asked for a service date and was told they would call back. They did not. I called again and finally got a service date. The tech came on 10/20 to do the repair and said one of the dishwasher parts was ordered incorrectly but now he didn't even need it to do the repair. I asked for a credit which he notated on my invoice. He said the office would handle it. I called on 10/21 and was told they would call me back when the invoice was submitted. I never received a response. I called again on 10/27. They didn't answer the phone after multiple attempts. We then called from a new number and they answered immediately. I spoke with Lisa and she said John would arrange the credit. John called us back 20 minutes later. He said he would mail the check by that Friday to the address we provided. I called back on 11/11 as we still hadn't gotten the check. Lisa answered and claimed she knew nothing about the issue. I cannot stress how EXTREMELY rude she was. She said John said he sent the check and it was returned (but never called us?). She said they would send the check again and I provided an address. Its now 11/28 and we haven't received it. I've given up at this point and have probably spent more time than the credit is worth, DO NOT USE THIS COMPANY.

I called on Sun. A1 called and said couldn’t come out until Thursday. Repairman showed up and was onsite for 15 minutes and said he replaced a washer. The repair bill was $206. We were charged $195 for the washer. The repairman checked the washer empty. It worked. After he left, when we put clothes in the washer it didn’t work. Charge $206 for the placement of a washer that only required removing a plastic piece to access and replacing it is ridiculously expensive since it wasn’t even fixed.

THE SERVICE PERSON WAS GREAT! BUT IT STOPPED THERE. PARTS WERE ORDERED AND WE GAVE THEM 50% CHECK DOWN. MONTH WENT BYE NO WORD ON PARTS. WIFE CALLED AND GOT NO HELP. FINALLY AFTER 3 MONTHS OF CALLS SHE ASKED FOR THE MANAGER SO WE COULD GET A REFUND AND WE COULD LOOK ELSEWHERE FOR A NEW SERVICE. SHE WAS TOLD A CHECK WOULD BE SENT OUT. THAT WAS 6 WEEKS AGO AND STILL NO CHECK. EVERYTIME SHE CALLS NO ONE ANSWERS. SO I CALLED AND GETTING THE SAME RUN AROUND. NO MANAGER CALL BACK

unknown

The entire experience was wonderful and I'm so happy to be able to dry clothes again!!!!

at least got dryer back

This is the worst experience I have ever had with a contractor/repairman!  Let me lay this out in chronological order:
May 31st ? looking for repairman for LG fridge.  Called Angie?s List repairmen with good ratings within a 15 mile radius.  Not one of them would work on an LG fridge.  So I went to Service Magic.  They gave me two repair shops; one had good reviews on their site, the other not so good.  I went back to Angie?s List and saw that A1 Affordable was listed, with no reviews in the past three years.  The one with bad reviews on Service Magic also had no reviews in the past three years. Fridge is 4 years old.  This problem of frost on both sides of the back wall of the freezer had been intermittent over the past year.  Usually, knocking out the ice inside  freezer and unplugging the fridge for a few hours so the frost behind that wall could defrost worked.  However, now it was happening more often.  Hence, the hiring of A1 Affordable. Within 10 minutes of visiting the Service Magic website, I received a call from A1.  They could come out the next day (Wednesday, the 1st), between 2 and 4.  I told (Glen, I believe) that I work 1 mile from home and if the repairman could call me 10 minutes before arriving, I could meet him there without having to take ½ day vacation to be there from 2-4.  Not a problem.   Neighbor called me at 2:10 on the 1st to say there was a white van just sitting in my driveway (sometimes nosy neighbors are good!).  I called A1, Jessica, the dispatcher apologized, she was away from her desk when the tech was told to head to my house and even though there was a note saying to call,  it got missed.  I told her no problem, I was leaving work, could she please call the tech and tell him not to leave, I was on my way.  She did.  So far, so good.  Minor glitch, but understandable. Met with Tony, the repair tech.  Cleaned out the freezer. He unplugged the fridge, and took apart framework in freezer drawer so he could get the back panel off.  Frosted shut, could not get back panel off.  He called in, discussed the issue with someone at A1, it was decided it was either the heating element or some bi-metal (?) part, neither of which they had in stock.  Placed an order for both parts, saying the unnecessary one would be returned.  Tony said since order was being placed before 2:30, parts should be in next day.  Advised me to empty the fridge and put perishables in coolers til the next day, Friday at the latest.  Wrote a check for $125 to cover half the cost of the part.  So far, so good. Thursday (June 2) afternoon, I called to see what the status was.  Got Glen.  Told him who I was and asked if the parts had come in for my fridge.  He told me the tech would call me when he was on his way to fix the fridge.  I again asked if the parts had come in.  Put me on hold and came back to tell me that he ?wasn?t able to tell me? if the parts had come in ? wait for the tech to call to say he is on his way. Friday (June 3) mid day, I call again.  Get Glen again.  I remind him that the parts were supposed to be in the day before, had they come in yet?  Same response.  Could/would not give me any idea of timeframe.  Since I was heading out of town for the weekend, I plugged the fridge back in and put the refrigerated foods back in.  Had my son hang around the house all weekend waiting for their call.  Nothing. Called Monday (June 6) and got Jessica.  I explained the situation (but did not tell her I had plugged the fridge back in).  She took the time to look into where the parts were and was able to tell me that they had ordered a part from Sears and it was on backorder.  She seemed surprised that I was told it would be delivered so soon, typically its 4-5 days.  She also seemed surprised that in my two phone calls to Glen, he did not give me that info.  She said someone would be calling me back within a day or two with an update on the part from Sears.  I thanked her and said this type of communication is necessary to keep customers happy. Thursday (June 9) I received a call from Service Magic asking if I was happy with the service I received. Hoo boy!  Did they get an earful!  I had heard nothing back from A1 since I called on Monday and I let Service Magic know how unhappy I was with this service.  They contacted A1 and Glen called me to say the part was still on backorder, expected delivery on the 14th at which time they would come out and fix the fridge.  I asked about the other part.  It had been delivered on June 2nd (next day).  I asked if someone could come out with the part they had to see if it fixed the problem.  NO.  Why not?  Because if it wasn?t the part needed, they would have to come out again when that backordered part comes in.  Now mind you, A1 thinks I am without a fridge now for over a week and is telling me it is gonna be almost another week before they come out with both parts.  When I tell Glen, well if it is the part needed, you can cancel the part on back order.  NO. Today is Wednesday, June 15th.  No call from A1 yesterday about the part that should have been in. So, as far as A1 knows, I have been without a fridge for two weeks and they cannot be bothered to make a phone call.  EVERY communication with them, other than their initial call to me, has been instigated by me.  IF they ever do get back to me, I will update this report.