Serenity Brokers

The final contact was in early November 2009 to use up our remaining pre-paid time which would have been over in December. They did not return either of 2 telephone messages left requesting a cleaning date!

NO Show.

They were scheduled to come a total of 4 times. The first time a middle aged woman came to vaccuum, clean the trim, and dust tall built in bookshelves. She showed up without a ladder! Clumsy, bumped the wood trim as she tried to carry all of her equipment (mop, bucket, and vaccuum) in one trip. Vaccuum stopped working. Had to leave to get a ladder even though they were told ahead of time they would need one. Only stayed about 1.5 h and arrived late. Next time (1-26-09) came to clean laminate floor. Fiance supervised this. They used Murphy's Oil soap squirted directly on surface. He noted at least one additional product was used. When I returned home found the entire first floor to be sticky, cloudy, and greasy. When I walked on it with socks, I could see my foot prints and the socks stuck to the floor. I cried when I saw the floor. Movers were coming the next morning. Went to Home Depot to buy a mop and try to clean this up at 8pm. After several hours of mopping we were able to get down to the original finish on a limited pathway. The next morning the Movers placed cardboard on floor for protective pathway. Called the service and 2 women returned that weekend to clean the floors. They were at our home for nearly 4 hours undoing the mess they had caused. We only allowed them to use dawn and warm water. They had to clean each area by hand going over it 2-3 times! The one kept trying to move on to a new area. I would not allow this until the area was back to its original appearance. They need constant supervision. If I had had my own supplies, it would have been faster to do this myself. Reported the poor performance to my employer so they would not contract with them again.