Arpin Van Lines - Mordue Moving & Storage Inc

Mordue moved me into my new home in 2015. They packed everything up and took great care in making sure things were correctly secured and marked so we knew where everything was. The guys were friendly and worked hard to get everything done in time. I would recommend them and use them again in the future!

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Moved all household goods, including antique furniture,with great care and quality. Service was thoroughly friendly and courteous.

We moved out of our house the middle of November and couldn't move into new house for another week. They stored our things on their truck for a very reasonable cost. We were also able to pick up free used boxes which saved us even more money. Both crews of movers were very professional and worked hard and quickly. They protected all floors and doorways and broke down all furniture and reassembled it. I would highly recommend this company.

(1) gave a delivery date for delivery that spanned approximately two weeks. (2) Eventually gave a definite date at the end of the two week period and then finally turned up a full week later. (3) all of this cost me hundreds of dollars in hotels etc. (4) no apology for lateness was forthcoming. (5) this company puts their profit before the customer, doesn't care about customer service, inconvenience or costs incurred by the customer due to poor service. (6) one of the representatives I spoke to was unhelpful and his attitude was rude. I STRONGLY RECOMMEND THAT YOU AVOID THIS COMPANY OR TIE THEM DOWN WITH PENALTY CLAUSES. Overall the service was unacceptable and lacked customer focus or care.

It was the best moving experience I've ever had. They packed all the furniture so it would not be damaged and it wasn't!!! They took great care with all our belongings. Also took great care with flooring and walls. Nothing was damaged at either location. They unpacked us too. It was amazing!!! In less than 48 hours completely moved and unpacked!!! Don't hesitate to hire these movers.

The people were very nice, however some of my possessions arrived broken.

Compared with other moving services I have used, the kids they sent out to load up my POD just didn't have enough experience.  Two guys under 21 took waaaaay too long and were too inexperienced to really use the space on the POD the way it needed to be filled. They called out their boss and things got going much more efficiently once he got there, but that was about an hour and a half in to the job. I spent double what it should have been with a three man team of real experience.  Also, I wasn't told this on the phone when I booked the job, but they charge from the time they leave their office--$105/hr for driving to my house!  I can understand a fee, but $60 worth just for coming to my house (central location)! Too expensive for the quality and lack of experience. Caused me to go way over budget.

Everyone I dealt with was pleasant and professional.  The entire moving crew at both ends were great.  We have moved MANY times due to our 22 years active duty Navy so we have lots to compare against.  These folks are the best!  I have no idea whether they are the cheapest but we certainly felt like our money was well spent.

Both homes had access challenges and  they handled them skillfully and graciously, unlike other companies whose personnel have grumbled about stairs, etc.  We were very satisfied.

Called as they left warehouse.  Arrived in  timely manner.  Spent more time thean really necessary wrapping inexpensive furniture.  Delivered furniture to Morton, carried it to basement and set it up.  Did a good careful job.  charged for 4.5 hours.

I phoned this company on November 30th to see about getting our large items moved to our new house.  They assigned Ed to come to our house on Friday morning to catalog the items and assess the situation.  Ed arrived on time, toured the house and added all the items into his iPad.  He then stated he would have to return to the office to finalize a quote and would get back to me.  We planned to move the following Friday (December 9th).  Ed left me his business card and some brochures on the moving process.  He also explained many laws imposed by the Illinois Commerce Commision.  He even recommended discussing the move with my insurance agent to make sure I had coverage if something were to break during the move. So far so good.  Although I questioned why this fancy iPad he was using couldn't give me an instant quote.

Come Monday morning, I had not recieved a quote back from Ed.  I took his business card and sent him an email stating I needed the quote ASAP since our move was to be in 5 days.  I got no reply and that afternoon contacted another company.  On Wednesday afternoon, I got a call from Kayla asking if we still wanted to be moved on Friday.  I laughed and told her I had hired somone else because I had not heard from them.  She said she had emailed me the quote Monday afternoon.  But when I asked her where she sent it, it was discovered that Ed had not written my email address down correctly.  Despite the fact that I gave it to him 3 times and phonetically spelled it out.

I asked Kayla to send it to me again, and when I got it, saw that my email address had really been botched.  I also noticed that Ed has a different email address on the quote than on his business card, which might explain why I did not get any responce from him when I emailed him that Monday morning.  When I read the quote, the price they estimated was over $400 more than the quote I got from a competitor.

I feel any company who relies soley on internet communications are not being very professional.  I can't say how the movers themselves would have been, but the customer facing individuals that represent the company sure dropped the ball on this one.

I spoke with Ken Callear, VP of Sales at Mordue Moving, about a small in-town move. He gave me a great pitch about the experience of their moving team, how they are one of the main household movers of the largest company here in Peoria, and that I could pay less somewhere else, but they are the best in town, and you get what you pay for. For the difference between $300 and $400, I would rather get quality, and I did read a couple good reviews about them, so I went ahead and gave him specifics of each item and number of boxes that were to be moved (I was already packed, and knew exact numbers) and was told that for the amount of items and the short distance that I was moving, he did not need to come out to see anything, and that my move would take no more than 3 hours due to the experience of their full-time moving crews. I decided that I would be ok paying the 4 hour minimum for a Saturday move rather than take a vacation day from work. I asked what happened if the move ended up taking more than 4 hours, and he reassured me that it would not be an issue, but told me that if I had a budget and it was going to take more than 4 hours, they would simply unpack everything into one room rather than throughout the house and they would meet the 4 hours.

I got two phone calls the week before my move, both saying that the movers would arrive between 8 and 10. On my moving day at 10:30 AM, I called to see where the movers were, and was told that my move was scheduled between 12 and 2. Five minutes later, I was called by the mover who said he was running late and would arrive between 2 and 2:30. At this point, I scrambled to cancel the cable guy, a plumber, and an electrician who I had scheduled to arrive later that afternoon / evening at the new house.

The two movers did finally arive, but spent between 10 and 15 minutes on each piece of furniture, wrapping them in 5 or 6 completely unnecessary layers of padding and tape and plastic wrap for the tremendous 4 mile move that they were about to embark on. For half of the time spent moving out of the house, one mover was standing behind the truck on his cell phone arranging a sitter for his child due to them running late. They finally finished packing the truck (3 hours later), and drove to a gas station where they stopped for drinks. When they arrived at the new house, they began moving items in, which went very slowly until another crew member came to replace the one who needed to leave to watch his kids.

When I asked the movers about the 4 hour gaurantee that I got from Ken, they told me that is not how it works, the salesmen don't know anything about how the moves really work and that they constantly mess up the schedules. The movers finally finished my supposed 3 hour move after 6 hours, asking for $630. I had $400 on me, which I paid them, and told them to have their manager call me to work out the details of the rest of the payment.

When I did finally receive a call, it was from their collections department, demanding payment for the remaining $230. They looked up my file, and told me that I was scheduled for 11-1 (this is now the third different time I was told for my move). I told them that, and they realized they were looking at the wrong person's file - they found the right file, but never confirmed the set time of my move. I explained the issues of the move, the promise made by Ken, and the fact that I had to pay cancellation fees for contractors because they were 6 hours late, and was transferred to Ken, who also ended up looking at the wrong file, and then decided to give me $30 off for some time that one mover was on the phone, and then told me that if I didn't pay, the movers didn't get paid, so they would go hungry. Nice guilt trip work there.

I called back a week later after I got a letter from the collections department, again demanding payment for the full $230 (not the $200 that Ken agreed on) and was told that I would get a call from a manager. I called two more times, was never transferred to a manager, and finally gave up and paid the $200 to avoid this going to collections and showing up on my credit report. After making the payment, I told them that I would be posting information online about this move, and contacting the BBB, and they said they didn't care. This company seems like they only care about their corporate customers, not their private ones. So much for going with the local brand.

Their work was very good. In fact, I sent an email to the team leader letting him know how satisfied I was.

They move was wonderful. They offered good customer service, and everyone was pleasant to deal with. 

Mordue moved us from a rental house and into one of their storage units.  Two weeks later they moved us from the storage unit to our new home.  We had a crew of 4: 3 young and scrawny looking kids and 1 foreman running the show.  To my surprise these kids were complete pro's.  Their guys prepped the house, disassembled furniture, wrapped and taped everything, and carefully moved all our belongings. They're stronger than they look and are very thorough.  They operate with precision, efficiency, and courtesy.  This is a first-class operation. 

They did a good job; they always do. They were just a little bit higher than the other moving places. They didn?t wreck any of my furniture and they were very prompt. They were very professional. I would use them again in the future.

They were very conscientious.

The gentlement from Mordue called me promptly at 8 AM and said that they were leaving the shop and would be on site at 9 AM. After a quick walkthrough of the home to take instructions and inspect the condition of my furniture, the guys got right to work. They did a great job in tightly wrapping all of our fragile stuff. They were much more meticulous than I would have been had I moved it myself. Once they had everything packed they followed me to my new house. They carefully listened to instructions about where to place the items and didn't complain once about lumping all my crap down to the basement! It took approximately 6.5 hours for them to complete the whole job. Next time I'll use them to move everything for me, not just my heavy stuff!