Esthetic World Beauty

I ordered a Dion plasma pen that was defective. We exchanged multiple emails regarding the device because she wouldn't accept the fact that the device did not work. I had to send her a video to prove to her that it didn't work. I am a college-educated medical professional, but she questioned my ability to use an ON/OFF switch. I finally got her to agree to exchange the device, but I had to pay for the shipping and additional insurance as the device cost $500. When I received the replacement device I immediately turned it on, checked it out and it all looked good. Two weeks later when I was ready to finally use the device, I turned it on and it worked for like 60 seconds. A plasma pen zaps the skin to perform the treatment. This pen zapped my skin 4 or 5 times and then was dead. When I contacted her, she tried to insist that it was something I was doing wrong. I think if it was me, that the device would not have worked at all, but it did work. It worked for a few seconds and was done. At that point, I did not want another device replacement. I don't have faith in that particular brand of plasma pen, so I just wanted my money back. Again, I had to pay shipping and insurance. She initially tried to say that she didn't think I was inside of the 30-day window for a refund, but I had all previous emails and tracking numbers to prove the time frame. She grudgingly agreed to refund my money, but she kept a 20% restocking fee. Companies are not allowed to keep a restocking fee when the product is defective. The product is not a good brand in my opinion. Having received two of them and both of them were defective. EWB and the woman that owns it is unscrupulously. You do not keep people's money when you are the one selling defective merchandise. With the money she kept and the cost of shipping and insurance, this experience cost me $150. I don't recommend her or her wares.