Lake Cook Exteriors, Inc.
About us
Making Home Remodeling A More Enjoyable Experience
Business highlights
Services we offer
aluminum windows, door replacement, doors, energy efficient windows, entry doors, exterior door installation, exterior home remodeling, fiberglass entry doors, fiberglass windows, french doors, french inswing patio door, gutter installation, gutter replacement, gutter screens, gutters, in-house custom finishing for entry doors, internal blinds, lap siding, mixed styles siding, paintable exterior doors, patio doors, siding, siding contractor, siding installation, stainable exterior doors, vertical siding, vinyl drop-in windows, vinyl patio doors, vinyl siding, vinyl siding replacement, vinyl windows, window installation, window replacement, windows, wood interior with aluminum clad exterior door, wood interior with aluminum clad exterior window, wood windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 2% | ||
| 1% |
"Thank you very much, have a great new year. Also if you are on Facebook would you mind to follow our page please and write a review there as well?"
"Thank you for the great rating and response, we are glad we could help you out."
"Thank you for the good rating!"
"First of all, I apologize to you if I offended you in my follow-up call. I do try to return all calls I receive to the customer, whether I can assist them or not. It was my understanding from the message that you needed roofing repairs and siding repairs from storm damage. Palatine did experience a terrible storm a few weeks ago and the damage was very extensive everywhere. We do not do any roofing at Lake Cook Exteriors and my company does not do siding repair work from storm damage. With the influx of calls from the recent storm I am sorry if I gave you a bad impression but I honestly could not take your project on for the scope of work that I do not perform."
"Thank you for your feedback about our staff and crews. I will pass on your positive comments to Don and the guys. Thank you for your business!"
"Have a great new year in 2015, and thank you for your review. If you would like could you follow our page on Facebook, and write a review on there as well too."
"Thank you for your complimentary review about the window installation. We appreciate your comments! It is so nice to know we did a great job for you!"
"Dear Mrs. [removed member name], We are very pleased that the services Lake Cook Exteriors completed at your house went so great for you. Thank you for the compliments - I will pass on to our staff! Karen Sheetz"
"Dear (member name removed), Thank you for your wonderful comments. You made my day! I will be sure to pass your letter on to our staff and installers because being commended on our job is so gratifying and means a lot to all of us. Thanks for your business. Karen and Bill Sheetz"
A week and a ½ passed and I had not heard anything so I called and left a message following up to see if the quote had been sent out. I did not receive a response.
Called again about a week later and spoke with a gentleman in the office. I told him that I had spoken will Bill and he was going to send an estimate. Gentleman took my information and said Bill would get back to me. I did not hear from Bill. Called a third time a week later and spoke with a different gentleman. Relayed that Bill was supposed to provide an estimate and I had not heard from anyone at the company. During that call, found out that Bill is the owner of the company. I never heard from Bill or anyone else at Lake Cook.
"First of all, I want to thank you for your business. I know that you had good experience when you were dealing with Don on the gutters. I want to apologize for my failure to properly follow up with you. I am very sorry about what happened. I wanted to give you some explanation of what occurred with your estimate that perhaps led to your request for an estimate to “fall through the cracks”. This is not the norm or the usual way that Lake Cook Exteriors operates. At that time the pricing application that I use from Therma Tru was not working due to the new OSI operating system that was installed on the Ipad. I expected that the software should be operating within a week after . investing some time with their tech support. The following week our office computer was having serious. When the issues were resolved, we were busy trying to get caught up with all the daily work at our busiest time of the year. Again, your phone message had been overlooked after your third attempt. I know in hind sight that I should have returned your call even though there had been a long delay in making any sort of contact with you about your estimate. Again, I apologize. We process between 350 -400 leads a year and unfortunately I missed an opportunity to provide an estimate to you after you were already a customer due to problems that occurred with our office operations. I know that our company has had many excellent reviews on Angie’s list for our installations competed, our personal service and has been given the Super Service Award for a several years. I am sure those reports probably guided you to consider having us do your gutters. I thank you for your business and hope that my explanation will help to improve your feelings about Lake Cook Exteriors. Best regards, Bill Sheetz President"
"Thank you for your comments. I will make sure that Marty, our installer, knows that you were happy with his workmanship."
"We are pleased that your installation went well and most of all that your gutters proved to work perfectly in heavy rain. Thank you for your feedback."
The crew came in on time and did not even bother me since they worked outside. They finished all their jobs in the morning and cleaned up all debris. I had a leaking front gutter before this repair, which was very annoying in heavy rains. Not a problem anymore after this work.
"Member - it was nice to talk with you on the phone and hear how happy you were with the installation. Thanks for the nice comments about the professional job that Don did for you. Don always gives 100% to his customers and I will pass on your comments to him. It is great to hear from our clients! Thank you."
"Thank you for your feedback about the staff, crew and installation completed! Appreciate your comments."
"Lake Cook Exteriors does not service the city of Chicago or install roofing. I briefly stated, not trying to be short, I could not help her with her project when I took the phone call."
Licensing
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