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Polar Heating and Cooling

4.5(
113
)
Electrical Baseboard or Wall Heater - Repair, Chimney or Fireplace - Clean and Inspect, Central A/C - Install,

About us

The best equipment, at the best prices, Installed by the best in the business! Additional phones - (219) 227-6804, (708) 424-2500, (773) 284-9090, (815) 469-4488, (630) 323-8080, (708) 614-2600. Additional email - [email protected].

Business highlights

Emergency services offered
20 years of experience

Services we offer

Residential and commercial installation, geothermal and all heating & air conditioning equipment., sales and repair of boilers

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.5113 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
1%
3
0%
2
0%
1
12%
Write a review
Showing 26-50 of 113 reviews
JOHN H.
Oct 2020
5.0
Yes, I recommend this pro
$189
VERY GOOD. TECHNICIAN WAS KNOWLEDGEABLE AND POLITE.
Response from Polar Heating and Cooling

"Thank you for your business and review. We look forward to serving you in the future."

James F.
Jul 2020
5.0
Yes, I recommend this pro
Great service.
Response from Polar Heating and Cooling

"Thank you for choosing Polar and for taking the time to share your experience. We look forward to working with you again. Please let us know if you need anything."

Pamela G.
Mar 2020
5.0
Yes, I recommend this pro
Great. They did a super thorough job and took great care in his work. They were really helpful and I would definitely recommend them to mt friends.
Response from Polar Heating and Cooling

"Thank you for your review. We appreciate your business and look forward to serving you in the future should you need our services."

Rachel M.
Feb 2020
1.0
NEVER I REPEAT NEVER EVER EVER EVER USE THIS COMPANY!!! He is a link of the exact same problem I have incurred. To make a long story short, Kris contacted them to come out and take a look at the furnace they installed that had been rusting out on the bottom of our 2 year old furnace. To my understanding it was to be a free/complimentary service call. When the technician was done, which was all of 2 minutes, he handed me a bill. I explained that it was supposed to be a free service call. He was irritated and left me a bill. I contacted the company and explained what had happened and a nice lady told me that it would be taken care of. Well I recently received a letter that it was going to collection. I called immediately and was told Clyde would call me back but numerous calls later and no return call from Cylde.....until today. Terrible customer service. I would never treat a customer the way Mike Clyde treated me on the phone. What a complete joke. After I listened to him explain to me how a woman wouldn't know how to run a business even though I run two businesses, I contacted a lawyer. I have never been made to feel the way this horrible man made me feel. All I was trying to do was explain that we were told it was a no charge service call. He refused to do anything about it and took to arguing with me that nothing in life is free and he would under no circumstances (it would be a cold day in **** is actually what I think he said) remove the fee or the bill. I tried to explain that when the techs came out they smoked in my basement and house. left all there garbage in my driveway and were very unprofessional with there language and I let that all go. We needed a furnace and ac unit. What was I going to do, make them leave!? but being given a bill of a service call, that was supposed to be free, to a job that wasn't even done great in the first place was my breaking point. The the phone conversation!!! I'm done. Rude and completely unprofessional. My lawyer will handle it from here.
Gayle L.
Feb 2020
5.0
Yes, I recommend this pro
$89
Replaced part that was still under warranty
Response from Polar Heating and Cooling

"Thank you for taking the time to provide a review. We appreciate your business. Please don't hesitate to contact us if you need something in the future. Thank you again for choosing Polar."

Ervin R.
Dec 2019
5.0
Yes, I recommend this pro
$3,800
Good work arrived on time put down floor protection. Completed the project in a timely manner.
Response from Polar Heating and Cooling

"Thank you for choosing Polar. We appreciate that you have taken the time to review our company. Please let us know if we can be of service in the future."

Jessica K.
Nov 2019
5.0
Yes, I recommend this pro
$89
John was fantastic. He arrived on time, understood the problem. Was able to fix it and noted that if we have issues with it in the future, ie the part itself needs to be replaced not fixed, to just give him a call. He did all of that very quickly which helped keep the cost very low. Overall, this went better than we hoped for and will definitely be calling again for future service.
Response from Polar Heating and Cooling

"Thank you for taking the time to share your experience. Please let us know if you need anything in the future. Thank you again for choosing Polar."

Peggy R.
Nov 2019
5.0
Yes, I recommend this pro
During a recent inspection of my furnace, it was found to have cracks in the heat exchange and therefore, not operable. I was given options and prices to replace my furnace and after choosing, the new furnace was installed the next day. I have used Polar for several years for my heating and air conditioning and have always been satisfied with their work. Their technicians are professional and knowledgeable.
Response from Polar Heating and Cooling

"Thank you for your kind review. and your continued support. We greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President"

Edward F.
Nov 2019
1.0
$3,500
Wow, please do your research on these guys and save yourself a nightmare. They were a no show for the appointment on the day I called. Mike then sends out a guy the next day who quoted me over $3,500 for a job that someone later did for $300. These guys will do anything to get you to buy a new furnace/ HVAC from them. Beware.
Response from Polar Heating and Cooling

"I am very sorry you were not satisfied with our service. I have questioned some of the people you referred to in your review and I am getting a somewhat different story. If you would like to discuss it with the owner please call in and ask for Mike McLaughlin."

Kapra F.
Oct 2019
5.0
Yes, I recommend this pro
$69
Very well, courteous technician, efficient. Have used them for a few years for annual maintenance and mid-year repairs when needed.
Response from Polar Heating and Cooling

"Thank you for your review. We truly appreciate that you took the time to share your experience with others. We look forward to continuing to provide you with the highest level of customer service. Thank you again."

Ann M.
Oct 2019
5.0
Yes, I recommend this pro
$139
Just fine. The man was very polite and knew what he was doing.
Response from Polar Heating and Cooling

"Thank you for choosing Polar Heating and Air Conditioning. We are happy to hear that you are satisfied with your service and that you have taken the time to share your experience with others. Please let us know if you need anything. Thank you again."

Mathew C.
Oct 2019
4.0
Yes, I recommend this pro
The repair person from Polar was sent within 12 hours. He diagnosed the problem correctly, reset the control board, and got the furnace working properly. There was no service fee for this call, as Polar had done annual service on the furnace a few days earlier.
Response from Polar Heating and Cooling

"Thank you for taking the time to share your review. We apologize for any inconvenience you may have experienced. It is our policy to guarantee our work and we look forward to continuing to work with you in the future. Please don't hesitate to call us if you should need anything else."

Loreta K.
Oct 2019
5.0
Yes, I recommend this pro
$69
The person they sent was very communicative and friendly. Would definitely hire again!
Response from Polar Heating and Cooling

"Thank you for your business. Customer satisfaction is our highest priority and we look forward to working with you again."

Isiah S.
Sep 2019
5.0
Yes, I recommend this pro
They did a very good job and were prompt. I would definitely hire them again and I would highly recommend them.
Response from Polar Heating and Cooling

"Thank you for your kind review. and your continued support. We greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President"

Sharon V.
Aug 2019
5.0
Yes, I recommend this pro
From start to completion Poler was very professional. The prices were the best compared to other estimates that I received. We couldn’t of been happier with the service that they provided.
Response from Polar Heating and Cooling

"Thank you for your kind review. and your continued support. We greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President"

Penny K.
Jul 2019
5.0
Yes, I recommend this pro
$400
We have used Polar for all our heating and air conditioning needs for the last three years. They know what they are doing and they are responsive. They do sell higher end equipment, but the work they do is quality.
Response from Polar Heating and Cooling

"Thank you for your kind review. and your continued support. We greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President"

Terrill S.
Jul 2019
5.0
Yes, I recommend this pro
$7,500
It went flawlessly. They are some of the most competent and conscientious people we have ever encountered in home repairs. Absolutely top notch: prompt, careful, professional, polite, helpful. They replaced the old units with more-efficient, more capable units, and at a price which was better than we had been quoted for inferior equipment by others. Their workmanship was absolutely spectacular!
Response from Polar Heating and Cooling

"Thank you for your kind review. and your continued support. We greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President"

Jonathan B.
Jul 2019
1.0
Do not use them! I bought two AC units from them in 2012. I bought a 10 year parts and labor extended warranty as well. I had been using them every year for my annual services and a day before my service visit on 6/29/19, my unit started having some issues. They didn't show up on the 29th and claimed they forgot my appointment. Then they kept saying they would be there in an hour before they never showed. I called back on the July 1st and July 3rd and they said they would not honor my warranty. They lied and said I didn't get the annual service done in 2013 and 2014 which simply isn't true.
Response from Polar Heating and Cooling

"Thank you for your concerns. While we try to work with all of our customers to find a resolution, in this matter it was just not possible. For warranty work, we do require documentation of annual maintenance. Our system indicated you had missed your service and resulted in a voided warranty. If you can provide us with written documentation supporting your claims, we would be happy to revisit this issue."

Kevin C.
Jun 2019
5.0
Yes, I recommend this pro
Called and was able to schedule an appointment for the next day. I asked that the technician call before arrival, which she did and was 15 minutes early. This is my second experience with this company and they are terrific!
Response from Polar Heating and Cooling

"Thank you for your kind review. and your continued support. We greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President"

Tracy A.
Jun 2019
5.0
Yes, I recommend this pro
Steve was nice and explained what he was doing and also provided tips.
Response from Polar Heating and Cooling

"Thank you for your kind review. we greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President"

Paul L.
May 2019
5.0
Yes, I recommend this pro
$3,200
Very well.
Response from Polar Heating and Cooling

"Thank you for sharing your experience. We look forward to working with you in the future. Please don't hesitate to contact us if you need anything."

Rich G.
May 2019
5.0
Yes, I recommend this pro
$80
Always on time,with a phone call as to when to expect. Polite and professional Never try to sell you more than is needed. Will use t(em forever.
Response from Polar Heating and Cooling

"Thank you for your kind review. we greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President"

Kevin C.
Feb 2019
5.0
Yes, I recommend this pro
$139
Knowledgeable, prompt, clean, and affordable. Very pleased and recommend without reservation.
Response from Polar Heating and Cooling

"Thank you for taking the time to share your experience. We look forward to the opportunity to work with you in the future."

Debbie T.
Nov 2018
5.0
Yes, I recommend this pro
They were very professional,courteous and informative. We also had them come out in the summer to service our air conditioner which we were having problems I would recommend them without hesitation
Response from Polar Heating and Cooling

"Thank you for your kind review. we greatly appreciate it. If you ever have a problem with your equipment or the service from Polar please feel free to call and ask for me direct. Michael McLaughlin, President."

Anthony G.
Oct 2018
5.0
Yes, I recommend this pro
$79
The technician was on time and acted very professional. The work was performed in a timely manner. the igniter was cleaned and the furnace was vacuumed. The cost was $89,00 but I had a $10 discount sent to me in the mail by Polar.
Response from Polar Heating and Cooling

"Thank you for the review. I believe you gave us our first positive review on Angies list years ago. Please let me know if you ever are not satisfied with our service, Michael H. McLaughlin President"

Showing 26-50 of 113

Licensing

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FAQ

Polar Heating and Cooling is currently rated 4.5 overall out of 5.
Polar Heating and Cooling accepts the following forms of payment: CreditCard
No, Polar Heating and Cooling does not offer free project estimates.
No, Polar Heating and Cooling does not offer eco-friendly accreditations.
No, Polar Heating and Cooling does not offer a senior discount.
Yes, Polar Heating and Cooling offers emergency services.
No, Polar Heating and Cooling does not offer warranties.

Contact Information

13801 Southwest Hwy, Orland Park, IL 60462

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