CertaPro Painters® of Orland Park

"Mr [Member Name Removed], A) Your claiming that this work was done 3 years ago? B) We told you to "contact the painter"? C) You had another do the "same work" for "75% less"? D) We have no record of doing work for your? I think perhaps you have us confused with someone else."

"My apologies for not providing an exceptional experience (our goal). I am the owner and the person with whom you dealt with. I was surprised to see this review a 1 1/2 years after performing the service for you but remember the job completely (nice young couple who purchased their first home not far from where I live). When we do a proposal we ALWAYS quote it one coat with a second coat option to give the homeowner a budgeting option. We would always recommend two coats for consistent, long lasting coverage. Although your home had extensive peeling, you only had one coat in your budget. The painters actually painted numerous areas a second time (at your request) for no extra charge. In regards to the shed, it was not washed because we had to do an extreme amount of scraping, so much so that we did a full prime and not a spot prime as quoted (which is what you saw)...for no extra charge. Most importantly, I would NEVER, EVER tell a customer they were nuts. That's not the company we are nor the person that I am. If I didn't care, I would not have followed up on the survey that you filled out after the job was completed. Again, my sincere apology for us not living up to your expectations."

"Thank you for the kind review [removed member name]. It was a pleasure working with you."

"On 6/23 [member name removed] called into the Call Center and scheduled an appointment for 6/27. On 6/26 I reviewed the next day's appointment and saw that his request was for an estimate to give to the floor refinishers who put a hole in the wall while buffing. The quote needed was to repair the small hole and paint the hall. I sent an email on the same day (6/26) apologizing that we would not be able to do a small job like that and referred him to a handyman that lives blocks from him who may be able to help (Need A Hand Handyman). I also called early the next morning (6/27) to make sure he got my email. Unfortunately, our business model does not allow us to do very small projects. I tried to help (not just say no) by offering a viable alternative. That being said, we do apologize for any inconvenience caused."

"Thanks (Member name removed)!"

"Thanks for the kind review [member name removed]. It was a pleasure working with you and your family to help make your new house a home!"

"Thanks [member name removed]. You were an absolute pleasure to work with. Enjoy your new home!"

"Thanks!"

"After having appointments canceled numerours times, we went out and assesed the job. Due to the previous painters using the incorrect product there was extensive peeling.The customer was insisting upon using a stain (which was not an option at this point). We explained what we would recommend for this situation, but it was again rejected. We did not follow up any further as we would rather not do the job than do it incorrectly."