Molly Maid of SE Lake County & NE Cook County

"Here at Molly Maid we recognize that we are consistently entrusted with an enormous responsibility. Nearly 70% of the over one million homes Molly Maid offices clean from cost to cost every year and have for the past thirty years provide us with a house key or a garage code. We enter the home, do our work, secure the home and leave. In order for us to do this we must earn the trust of our community and communities around the country. We proudly have done just that. We have worked tirelessly to earn that trust. It begins by hiring only people who have a legal right to work in the United States. We pay a sizeable fee to ADP to screen all potential employees. Their social security number, credit background, criminal background and driver’s license record are reviewed. This way we can avoid hiring anyone that is not in the USA legally or has a blemished record. In the case of our former customer we provided house cleaning service to her home five times beginning May 10, 2011. After the fifth visit we were notified that a piece of jewelry was missing. We spoke with the cleaning team and immediately searched for the item thinking possibility that it got knocked to the floor and was accidentally vacuumed up. Our search was unsuccessful. Since our customer felt our employees had to have taken the item I suggested that they follow standard insurance company procedure and call the police. A police report is required and would give the police an opportunity to properly investigate. We wanted this matter resolved as quickly as possible. The police did in fact investigate. They interviewed the home owners as well as the Molly Maid employees who cleaned the home. The police after conducting a professional investigation and interviews with all involved concluded that they believed that Molly Maid was NOT involved. This was shared with Molly Maid and the home owner. The member's discontinued their Molly Maid service and we never heard anything again until more than nine months later when they wrote is very negative review. We hire the best possible persons, using the best possible screening services and were exonerated by the police yet ¾ of a year later we are condemned and humiliated. We at Molly Maid wanted to tell the whole story. Thank You. Molly Maid of SE Lake and NE Cook Counties"

"Thank you for your kind words!"

"Thank you for your kind words. You cleaning team enjoys coming to your home."

"Thank you Our team loves coming to your beautiful home."

"Thank you for being such a wonderful customer."

"I’m glad we could fill in. Call us anytime you need help."

"Thank you for taking time to review Molly Maid. It’s a pleasure being of service to you."

"We appreciate you sticking with us and allowing us to “get it right”."

"What a pleasure it is to work with you!"

"Thank you for your kind words. You cleaning team enjoys coming to your home."

"This event happened nearly eight years ago. Since then we have recently become Anglies List advertising members. This comment while very old is new to us therefore we felt it prudent to respond. Upon reviewing our notes we wish to provide some additional information. Over the course of three visits we provided more than twelve hours of house cleaning with our two person teams. At each occasion we carefully provided house cleaning services as we were instructed. We never left the job until this customer was satisfied. On one visit we were asked to vacuum a room with severely frayed and damaged carpeting. Our vacuum cleaner did in fact catch on of the many damaged areas of the carpeting. We immediately notified the customer and we offered compensation even though we were working with defective/damaged carpeting. Sometimes in our business your find yourself in a darn if you do and darn if you don’t situation. If we had not vacuumed the room at all we would have been wrong for leaving the room un-vacuumed. At the same time by vacuuming a damaged carpet we risked doing more damage. The Team Leader needed to make the best possible decision right then and there. Unfortunately a carpet in bad condition now looked even worse. We reported the damage at once and offered compensation even thought the carpet was already damaged. We were turned down and not allowed to return."