KORDICK ELECTRIC CO

"WE APOLOGIZE THAT YOUR EXPERIENCE WITH OUR COMPANY WAS NOT POSITIVE. WE STRIVE TO GIVE EACH AND EVERY CUSTOMER THE BEST POSSIBLE SERVICE BE IT A LARGE JOB OR A SMALL JOB. IN FACT MOST OF WORK IS MADE UP OF SMALLER JOBS, SO WE APOLOGIZE IF YOU FELT THAT YOUR JOB WAS NOT IMPORTANT - THAT CERTAINLY WAS NOT OUR INTENTION. SUMMER IS AN ESPECIALLY BUSY TIME IN OUR INDUSTRY AND UNFORTUNATELY IT IS NOT ALWAYS POSSIBLE TO RESPOND TO EACH REQUEST AS PROMPTLY AS WE WOULD LIKE. AGAIN, OUR APOLOGY AND PERHAPS WE CAN BE OF SERVICE TO YOU SOME TIME IN THE FUTURE."

"THANK YOU FOR YOUR CONTINUED BUSINESS AND YOUR KIND WORDS - IT IS A PLEASURE TO WORK WITH YOU - HAVE A GREAT SUMMER!"

"IT WAS A PLEASURE WORKING WITH YOU BOTH - THANK YOU FOR YOUR BUSINESS AND WE HOPE TO SEE YOU AGAIN SOON - HAVE A GREAT SUMMER!!"

"THIS REVIEW WAS POSTED TWICE - PLEASE SEE RESPONSE POSTED ABOVE."

"IT WAS A PLEASURE WORKING WITH BOTH YOU AND YOUR WIFE - WE TRULY APPRECIATE YOUR BUSINESS - WE STRIVE TO GIVE OUR CUSTOMERS THE BEST SERVICE POSSIBLE AND WE ARE SO HAPPY THAT YOU WERE PLEASED - HAPPY NEW YEAR TO YOU!"

"MEMBER - IT WAS A PLEASURE WORKING WITH YOU AND WE HOPE TO BE OF SERVICE TO YOU AGAIN IN THE FUTURE. HAPPY HOLIDAYS!"

"WE APOLOGIZE IF WE UPSET YOU. THAT WAS NOT OUR INTENTION. WE WERE JUST TRYING TO EXPEDITE THE REPAIR TO YOUR ELECTRICAL SERVICE. AFTER THE STORM, WE HAD MANY PEOPLE WAITING FOR SERVICE AND WE WERE TRYING TO GET TO PEOPLE AS QUICKLY AS WE COULD AND WHENEVER POSSIBLE MOVE PEOPLE UP IN THE SCHEDULE. WE STRIVE TO GIVE THE BEST SERVICE POSSIBLE TO ALL OUR CUSTOMERS AND USUALLY PEOPLE ARE PRETTY HAPPY WHEN WE CAN GET TO THEM EARLY. UNFORTUNATELY, YOU WERE UNDER THE WEATHER THAT DAY AND WE WERE UNAWARE OF THAT. PERHAPS IF YOU WERE FEELING BETTER IT WOULD HAVE WORKED OUT BETTER. I KNOW WE SPOKE SEVERAL TIMES ON THE PHONE AND ANSWERED ALL YOUR QUESTIONS BEFORE COMING OUT AND I FELT GAVE YOU EXCELLENT SERVICE. AGAIN, OUR APOLOGIES TO YOU FOR ANY INCONVENIENCE WE MAY HAVE CAUSED. THANK YOU - LISA"

"I KNOW IT CAN BE FRUSTRATING WHEN SOMEONE SHOWS UP WITHOUT THE PROPER MATERIAL. WE TRY TO CARRY AS MANY PARTS ON OUR VANS AS POSSIBLE, HOWEVER WE CANNOT ALWAYS HAVE EVERYTHING WE NEED. THERE ARE DIFFERENT TYPES OF 220 VOLT OUTLETS (RECESSED TYPE OR SURFACE MOUNT TYPE) WITH DIFFERENT AMPERAGES, WHICH DEPENDS ON THE SPECS OF YOUR DRYER, AND DIFFERENT CONFIGURATIONS OF OUTLETS DEPENDING ON THE CONFIGURATION OF THE PLUG A DRYER HAS. ESPECIALLY WITH A LOT OF THE NEWER DRYERS, WE FIND MANY DIFFERENT SCENARIOS. AGAIN, WE TRY TO CARRY AS MANY ITEMS AS WE CAN - IN THIS CASE UNFORTUNATELY WE DID NOT HAVE THE OUTLET YOUR DRYER NEEDED AND APOLOGIZE FOR ANY INCONVENIENCE THIS CAUSED. THANK YOU FOR YOUR BUSINESS AND WE HOPE TO SERVE YOU AGAIN SOON!!"

"WE TRY TO RESPOND TO EACH ESTIMATE AS QUICKLY AS POSSIBLE. IN THE CASE OF A GENERATOR ESTIMATE, THEY GET VERY INVOLVED AND REQUIRE QUITE A BIT OF TIME TO DEVELOP THE PRICE. WE NEED A LIST OF EQUIPMENT THAT A CUSTOMER WANTS ON THE GENERATOR AND WE NEED TO LAY OUT THE ELECTRICAL THAT NEEDS TO BE REWORKED AND WIRED INTO THE EMERGENCY PANEL. REGARDLESS, I APOLOGIZE FOR NOT GETTING YOU A COST FOR THIS PROJECT. OUR WORK LOAD WAS QUITE HEAVY AT THE TIME OF YOUR ESTIMATE AND THEN ONLY BECAME MORE SO AFTER THE STORM HIT HERE IN AUGUST. WE WE INUNDATED WITH EMERGENCIES FROM PEOPLE WITHOUT ELECTRICAL SERVICE, ETC. AND HAVE SPENT THE LAST MONTH GETTING PEOPLE BACK ON TRACK. WE WERE ALSO INUNDATED WITH CALLS FOR GENERATOR ESTIMATES AND WERE TRYING TO GIVE PEOPLE AN IDEA OVER THE PHONE OF WHAT COSTS THEY MIGHT BE LOOKING AT TO INSTALL ONE. GENERATORS ARE QUITE EXPENSIVE AND WE WANTED PEOPLE TO KNOW THAT UPFRONT SO AS NOT TO WASTE ANYONES TIME. IT WAS NOT MY INTENTION TO MAKE YOU FEEL IGNORED OR THAT I WAS NOT INTERESTED IN YOU OR YOUR ESTIMATE. RESPECTFULLY - JOHH LAUER"

"THANK YOU! WE APPRECIATE YOUR CONTINUED BUSINESS AND IT IS A PLEASURE WORKING WITH YOU AS WELL!"

"THANK YOU FOR THE WONDERFUL REPORT - IT WAS A PLEASURE WORKING FOR YOU!"