A few months ago I reviewed Regency on my kitchen remodeling project, rating them "A" across the board, and indicated I was thinking of doing a bathroom remodel with them.  Well, I decided to go for it, and we have now finished a total gut job remodel of my 1960’s era bathroom.  I couldn’t be happier!  Bruce and the guys at Regency Home Remodeling did a fantastic job.  As before, Bruce was very helpful in making suggestions and helping me get a vision of the finished project.  He helped me make budget-conscious selections along the way, and even steered me to the perfect set of vanity light fixtures that I probably would not have found on my own.  Once again, no time was wasted by his crew, who did a solid professional job and kept to the timeline Bruce gave me at the outset.  Bruce and his guys even did custom modifications for me, recessing a vanity tower into the wall to give me more counter space, and building a laundry chute door that is not only functional but very sharp looking.  As with any large complex job, a few minor problems came up along the way, but were promptly and cheerfully resolved to my complete satisfaction.  If I had any more home remodeling projects to do, Regency would be the company I would call on without a moment‘s hesitation.  Once again a 5 star/A+ job!!!  Highly recommended!!

We recently contracted a complete kitchen remodel and hardwood floor restoration with Regency Home Remodeling through Bruce Pinsler and upon fulfillment are pleased to say we are extremely happy with both the overall experience & end results. The bid was very competitive, we encountered no unexpected additional expenses and everything was completed well before the contracted time estimation.

Bruce was in touch daily to help guide us through every step of the remodeling process, ensure that all was proceeding smoothly and assist in any way needed. Regency's designer Iwona was a pleasure to work with and did a great job helping us find creative resolutions that best fit our needs & sense of style. This was true of Regency's third party vendor referrals as well & we enjoyed considerable savings on appliances, hardware & tile. The highly experienced crew included skilled electrical, flooring, cabinetry and paint specialists, all of whom did a great job and were always punctual, tidy, accommodating & polite. 

We intend to use Regency for other remodeling projects and highly recommend them to all.  They are a great company with a fantastic team of honest, friendly, customer focused people.  Hire them, you will be glad you did.

One thing about ratings on home improvements, the person giving the rating cannot see behind the walls. About 6 months after Regency Home Remodeling (RHR) installed a new bathtub as part of a remodel there was a lot of water that went thru the overflow drain in the tub. This was a 2nd floor bathroom, and a few hours later we found huge puddles on the living room floor below as well as a damaged living room ceiling. The wall in the room next to the bathroom was cut opened and what was found was that RHR did not create a water tight seal where the overflow drain connects to the tub. Worse yet, they obviously knew the seal was no good because they tried to rectify this by using pipe dope on the rubber gasket, which is definitely not the way to fix it (see pic). The overflow was tested and it clearly leaked like a sieve. The proper fix for this was a $2 part from Home Depot, but since RHR chose to ignore the issue and just close up the wall and hope it was never discovered, we now had a hole in the wall to get to the problem and a damaged living room ceiling. This type of problem may have gone unnoticed for years, only leaking small amounts of water and causing mold to grow, not becoming noticeable until the mold itself starts causing problems.



 

When Regency Home Remodeling was contacted about the issue, here is an exact quote from part of their response: "What were the circumstances that caused so much water to go through the overflow vent (it is not a drain)" They are under the impression that the overflow drain is simply a vent, and that we should not be putting water down it! The only purpose of the overflow is for water to go down it. In a later response from Bruce, his only concern was whether we had any standing to sue, he cited the "right to cure" since we had called someone else to fix it.



 

The overall job RHR did was sloppy and the process seemed to be slap things into place and see if we notice/complain (see pics). They did rework the things we pointed out but this was an exhausting process and after a while we just wanted them out of our house, even knowing there were certain things we would just have to pay for someone else to correct.

You may want to search on Galaxie Home Remodeling for things from 2012 and earlier as that was Bruce's previous company prior to RHR. If you do contact RHR and ask Bruce about this or any other unfavorable review, pay close attention to his response as you may notice the contempt he has for such customers. We should have paid closer attention to his response when we had asked about a negative review.

Regency did a great job. At the onset of the project, Bruce came to our house to meet and discuss the project, and he listened to our wants, needs, and priorities. He created design pictures for our new bathrooms for our review and adjusted the designs until they were exactly what we wanted. He had a ton of examples of other work he had done and helped us through the decision process to ensure our final design looked great and was functional. Having these design services built in was huge because we didn?t have to hire a designer separately, and Regency used their designs when submitting permit applications to the city.

All of the Regency employees were respectful, punctual, and skilled. We are very happy with the work that Regency did for us. Our bathrooms are beautiful, as are our new and refinished floors. The work was done exactly to specifications.

We bought a house and had only a couple of months to get this project done before moving in. Bruce and PJ worked diligently to get the proper permits for the work and got started as quickly as possible. The work was substantially complete before we moved in, and this required the crew working multiple weekends and long hours before our move. Bruce knew how important this was to us and ensured that the work got done on time.

Bruce was our main point of contact throughout the entire process. Bruce was very responsive over email, text, and phone. We never had to wait on him to get back to us on anything, no matter how small the question. This was one of the most helpful aspects of the projects as we always felt that we could get Bruce?s attention and have a conversation when needed.

Bruce has a list of recommended suppliers. We found that the recommended suppliers are priced higher than you can find elsewhere, but the quality of materials and service were worth it in many cases. We ended up going with a mix of low-cost materials that we purchased ourselves at Lowe?s, etc. and purchased other materials (bathroom fixtures, tiles) from Bruce?s suppliers. Bruce sent his crew to pick up the materials regardless of where we purchased them from, so we didn?t have to do this ourselves.

Bruce?s services were more costly than some other contractors we considered. However, we believe that the service we received was commensurate with the cost. Bruce stressed at the onset of the project that his prices were all-inclusive and he wouldn?t be charging us for surprises encountered once they started work. This was true; the cost communicated up front was the final cost. Knowing that the cost would not change was important to us as our house is old and we weren?t sure what the crew would find when they started their work. Any additional work that was required as a result of the city inspection process was done without any additional cost to us.

Once the work was done, we had a few minor follow up requests for Regency, and they sent their crew over to address these items right away. For example, we purchased a faucet from Lowe?s that was defective, and Bruce sent his crew over to diagnose the problem and install a new faucet free of charge.

Overall, we are very happy with Regency?s work and customer service and would recommend them without hesitation.