The Davey Tree Expert Company

Great! Very knowledgeable, friendly, easy to schedule with

It went well. The price was fair. I thought it was going to be more. I had to follow up with them to get them to come out here. They were very apologetic that they did not get out here sooner.

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They do a fine job. Their experts are expert. Quality of the work has been fine.

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• Pete Ritenour came out to my home on 4/14/15 and gave me a proposal for cutting down and removal of two large trees and stated they would contact to schedule in 3-4 weeks.  At the end of the 4 weeks I called Pete and asked why no one has called to schedule the work date and he explained he was going to call me but was waiting for a good day when it wasn't raining or wet because he didn't want to damage my yard and for safety reasons.  It seemed reasonable to me so I said I would wait and about a week later he left message on Sunday that they would be coming out Monday morning.  I thought it was strange that it was on such short notice but was glad they would be coming out.  Turns out it rained heavily all night Sunday and was still raining Monday morning when they arrived.  I sent the crew back and called Pete to expressed how upset I was that his initial reasoning for not scheduling was basically all lies when he sends his crew on one of the worst wet days of the week. So then he guaranteed he would reschedule for the next good dry day.  Well couple of weeks went by of no rain and still no call from Pete. So on 5/26/15 I called Care of Trees and spoke with Laurie, I explained that I was tired of waiting and didn't know why the work was not being scheduled so asked for a refund of my deposit of $1200.00, she said it would take 5-10 for me to receive my check and so I waited.  When no refund check arrived by 6/10/15, I called them again and spoke with Andrea, she said she can't find any notes to verify if my check was mailed or not so she would find out and call me back.  No one called back so I called on 6/12/15 and spoke with Andrea again, she said the check is being processed but can't tell me when I would receive it.  I am still waiting for my refund ......

I find that Care of Trees does not work with professionalism or care about service for the customers.  I truly regret choosing them, I thought they were a reputable business and I don't want anyone else to be taken advantage of or misled like I was.

They were very professional but the quote was 40% higher than the company we ended up using.  If the price was better, I would absolutely have used this company.

The arborist, Joe, came out fairly quickly after I contacted them for a quote.   At the time I was thinking of having the branches over my roof removed, but was concerned how that would affect the aesthetics and symmetry of the tree.   Joe suggested the cable supports which I readily agreed to - a nice solution.   In looking at the apple tree, which has been diseased for a few years, losing branches each year, Joe informed me that its disease, fire blight, is incurable and the best course of action would be to have it removed.   This confirmed my initial thoughts on the matter.    A quote arrived a few days later.   I also received quotes from other tree services, and felt this was the most cost effective quote.   However, I had some questions and wanted to propose a modification to part of his proposal.   It took me having to contact the business 2 or 3 times before I received a callback from Joe.   Once we settled on how I should mark up the proposal, I faxed it in with the advanced payment and my signature accepting the proposal as marked up.   After waiting several days for a call back to schedule an appointment I decided to call to get the job scheduled.   A day later Joe called and we scheduled the job.   The crew was scheduled to arrive at 2:00 pm on November 12, but did not show up until around 2:45 pm.   (Remember we are now on standard time and it gets dark early.)    They got to work on the apple tree first and took it down in a professional manner.   They were accommodating in leaving branches of a certain diameter range behind that I could use for firewood.   (I did not request that it be cut into firewood size pieces, as that would have been expensive.   Nonetheless they did cut some of the long branches down to smaller sizes and hauled it to the back of my lot as requested.)   The equipment for the ash tree cabling work arrived around 4:15 - 4:30, as the sun was setting.   They worked on the tree well into the darkness, finishing up around 5:40.  This seemed rather dangerous to me, but they did finish the job.   They also trimmed off a few dead branches from the ash tree.  The next day I looked at the cables and was a bit surprised at their location (attached to branches connected with branches overhanging the roof, rather than attached to the ones overhanging the roof themselves).   I called the business to inquire about that, and was advised that Joe would take a look at the cabling work sometime next week.   Surprisingly he showed up later in the morning with another tree expert.   They looked at the work done and explained why the cabling locations selected were, in fact, the best.   So in this case Joe was quite responsive and assuring.  (Yes, the branches remained intact during the huge storm of November 17.)



I was told that the stump grinder would be there around 10:00 am the next morning, 11/13, but they didn't show up.   Around 11:00 am I contacted the business, which consulted with Joe, who indicated that they are scheduled for Friday, 11/15, at 1:00 pm.  (Not sure why I was told they would be there the next morning!)   I had a lunch appointment at that time, but I figured that they could probably start and I would still get back before they were finished.   (Because some JULIE cables were running right by the stump, I wanted to be sure there were no problems before the crew leaves.)   So I had to cut the lunch appointment short to get back, but no one was there.   An hour later I called the business.   They checked with Joe who said that the stump grinding crew was having some problems, but would be there later - around 3 pm.   No one showed up at 3:00, and I went on an errand around 4:00 and didn't get back until around 4:30, when I found a voicemail saying that the stump grinder was broken and they'd have to reschedule the appointment - probably for later this week (week of Nov 18).   As of 11/19 I haven't received any updates on the stump grinding schedule.

The estimator came on time.  He called to say he'd be a few minutes late, but he wasn't.  The company fit us in earlier so we could poar cement before the freeze. The crew was courteous and cleaned up leaves and branches well.  The neighbor even commented that the trimmed trees look awesome.  The large logs were picked up from the front of the house within a week

Arrived at the designated time, very knowledgeable and professional, did an excellent job.

I had to put this on cresit card so they could start on 8/16/2013. I had to pay a 720.00 down payment. I wanted to pay up front. Said in order to start on 8/16/2013 This would be better. I contracted the job 8/15/2013. Little expensive.