Charges an hourly rate of $6 (04/23/13). Social media links: Twitter: https://twitter.com/GorillaGamesIL. Facebook: https://www.facebook.com/GorillaGamesIL. Additional location: 220 Yorktown Shopping Ctr
Lombard, IL 60148.
I had an issue with my PS3. It was locking up from time to time, and only on certain games (COD, Joe Dirty2). I did a little research, and it appeared that it was on the urge of YLOD, and was overheating. Called around, and a local game shop Gorilla Games, said they could fix it. I took it in, gave them a deposit and waited. Five days later I get a voice mail saying they could not fix it, that it was the motherboard, and I could come and pick up my machine. I drove up to pick it up, and brought it home and nothing. I got a green light, but nothing on the screen. I thought maybe I need to reset the video. The button did not respond. I called the store, and the lady I picked up the machine from said that she would have the manager call me. If I had any thought for one minute, I would be getting back a bricked machine; I would have waited for it to die and bought a new one or sent it to Sony. The major issue I have is that I had singstar videos on the machine that had my kids when they were young. I still got no call after 10 hours and finally reached out via Facebook. Long story short, I was offer $20 for the PS3 they broke. Once I threaten to take him to take then to small claims court, they offered me back my deposit , (which could take up to 5 days) He is saying my machine was YLOD, when I dropped it off, which it wasn?t. If it was I would have sent it to Sony and gotten a replacement box for a $100. (which is the current rate for replacement) and a 1 year guarantee. This store charges $90 for YLOD, and a 60 day guarantee. I was trying to be proactive. Now I have a bricked system that I am sending to Sony.
Description of Work: My Playstation 3 was locking up from time to time. I contacted the store. They said they could fix it. Instead the broke it, and refuge to repair or replace it.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$20
Response from Gorilla Games
Unfortunately not all PS3 overheating issues can be fixed. We have a 75-85% success rate on fixing yellow light of death issues. This particular PS3 could not be salvaged. The customer was informed as such and then expected us to replace his PS3 because we could not fix his broken unit. The PS3 was in fact yellow lighted when we tested it. We do not attempt to fix items that are not broken to begin with.
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Service Categories
Handyman Services,
Electrical,
Electronic Gadget Repair
FAQ
Gorilla Games is currently rated 1 overall out of 5.
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Gorilla Games accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, Gorilla Games does not offer free project estimates.
No, Gorilla Games does not offer eco-friendly accreditations.
No, Gorilla Games does not offer a senior discount.
No, Gorilla Games does not offer emergency services.
No, Gorilla Games does not offer warranties.
Gorilla Games offers the following services: Gaming store & repairs.