About us
Thank you for visiting Gerald Subaru of Naperville in Naperville, IL! Serving Naperville, Bolingbrook, Downers Grove, Lisle, Romeoville, Aurora, Wheaton, Oakbrook, Plainfield and Chicagoland. The Gerald family of dealerships pride themselves on a lifetime commitment to their customers. That commitment begins the moment you step into Gerald Subaru of Naperville. Gerald Subaru builds relationships, so you can be assured when you buy your Subaru, you not only have a great vehicle you can rely on, but a lifetime commitment from Gerald Subaru as well.
Services we offer
Auto Sales, Auto Service
Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
Reviews
4.731 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 10% | ||
| 3% | ||
| 3% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 31 reviews
Aldona C.
Jun 2021
Auto Service
DO NOT SERVICE YOUR VEHICLE AT THE GERALD SUBARU OF NAPERVILLE. They are dishonest. They pray on female customers that are not knowledgeable in car maintenance. I trusted Gerald Subaru of Naperville and always tried to get my car serviced there, even though, the cost would be more than elsewhere. At the time I brought my car in, I was aware of one small oil leak. They advised me that the best way to find the leak was to add a dye to the engine. I was charged me approx. $100.00. I brough my car back after I drove 800 miles, as instructed. The service representative told me that I had 4 leaking areas. They quoted me approx. $3000.00. I took my car to one of the Certified Auto Repair Centers for another opinion. What I was told was shocking. The Certified Auto Repair Representative informed me that I still only had one (1) oil leak NOT FOUR (4). They also said that there was no sign that dye was ever added to my engine. I had the oil leak fixed by the Certified Auto Repair Shop and had my spark plugs replaced at the same time. The entire cost with tax was $530.00. This repair was performed a few months ago and my car is fine, no leaks, no oil light on, and no need to add oil. My car is getting older and in a year or two I will look to replace it with a new one. I WILL NOT SHOP AT GERALD SUBARU OF NAPERVILLE.
Karen G.
Aug 2017
Auto Service
I paid for a three year service package so this work was included in that. They have excellent customer service. The workers are very polite and friendly.
MARY O.
Jan 2017
Auto Sales, Auto Inspections
.
David C.
Jan 2017
Auto Service
They were very good.
David C.
Jan 2017
Auto Service
The cost was included in the service when we bought the car. I would give them a B for quality because when they washed my car, they forgot to put the antenna back on. They apologized profusely, but you know that was a sloppy move. We do like them. When we go to buy a car, they will be one of the first places we go to.
Michael P.
Oct 2016
Auto Service
They did the work when I needed warranty upgrades. I never had any problem with them.
Michael P.
Oct 2016
Auto Service
They were always very good when I went.
Michael P.
Oct 2016
Auto Service
They always did a good job and took good care of me.
Michael P.
Oct 2016
Auto Service
They always did a good job and gave me excellent service. Good price. They always got me in on time.
Michael P.
Oct 2016
Auto Sales
They were a good place. I have used them the whole time I've lived here. It was a good car and they gave me good service.
Cyrus S.
Jul 2016
Auto Sales
unknown
Kathleen G.
Jun 2016
Auto Service, Auto Tires
unknown
Response from Gerald Subaru of Naperville
"[Member Name Removed] - Thank you for taking the time to assign our dealership such a wonderful rating! We look forward to working with you again! Sincerely, Chuck Dziak - [email protected]"
Dee J.
Mar 2016
Auto Sales
unknown
Response from Gerald Subaru of Naperville
"Thanks for this great review! We can't tell you enough how much we appreciate our team. We are very happy that they were there to take care of you! We always look forward to working with you again in the future! Sincerely, Chuck Dziak - [email protected]"
Glenn N.
Feb 2016
Auto Service
unknown
Response from Gerald Subaru of Naperville
"[Member Name Removed] - Thanks for your awesome review! We take pride in our customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Dziak - [email protected]"
Michael H.
Jan 2016
Auto Service
.
Response from Gerald Subaru of Naperville
"[Member Name Removed], thank you so much for your kind and honest review of Gerald Subaru of Naperville. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Chuck Dziak - [email protected]"
JAY A.
Dec 2015
Auto Service
unknown
Response from Gerald Subaru of Naperville
"[Member Name Removed] we appreciate your kind words about the entire service team. Thank you for choosing Gerald Subaru of Naperville for your vehicle needs. Sincerely, Chuck Dziak - [email protected]"
Charlotte C.
Aug 2015
Auto Sales
unknown
Response from Gerald Subaru of Naperville
"[Member name removed], we appreciate you taking time to leave us a great review! We are pleased to hear our team did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Alec McKean – General Manager"
Debra W.
Jun 2015
Auto Sales
I heard a thudding sound coming from the rear underbody of my car. I had it checked by a tire store, thinking I had a tire problem. The tire store couldn't find anything wrong with my tires so I scheduled an appointment with the Subaru dealership. I explained my concern about the safety of driving my car to the service advisor, Collin. He advised they do a diagnostic to check for problems. I left the car until the next day. Collin called me and explained all of the areas they had checked such as rotors, brake pads and the tires.He said he and a technician had driven the car. They agreed the noise was minor rust on the rotors and advised me to drive the car more than I had to stop this from happening.
I told Collin I would pick up the car as soon as I could get a cab over there and he offered to have a courtesy car pick me up at my home. That's impressive service! They only charged me $72 when I was worried it would be a lot more. The car doesn't have that sound anymore, either!
Response from Gerald Subaru of Naperville
"[Member Name Removed], thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the courtesy car we provided and the thorough service you received from Collin and the rest of our team. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Chuck Dziak - [email protected]"
Roy S.
Jun 2015
Auto Sales
The service manager was extremely helpful. I did not have an appointment when my check engine light came on and he was more than happy to get me in right away to help figure out the problems. He also was able to get me a courtesy car so that I could get back and forth to work.
Response from Gerald Subaru of Naperville
"[Member Name Removed], thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Gerald Subaru of Naperville. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Chuck Dziak - [email protected]"
Jeremy S.
Jun 2014
Auto Sales
unknown
Susan S.
Jan 2014
Auto Sales
.
George H.
Sep 2013
Auto Service
All work done correctly the first time. Completed when promised. I thought the charges fair.
Response from Gerald Subaru of Naperville
"Our team is committed to delivering great service, quickly and efficiently. I am pleased to hear you enjoyed your experience with our service department and that all problems were handled properly in a time-efficient manner. We thank you for the A rating and hope that we have earned your future business. Until next time, take care and drive safely, Jim Whitgrove, General Sales Manager, [email protected]"
George H.
Sep 2013
Auto Sales
Great. Salesman was responsive; indicated an interest in our needs and plans. Stayed in touch via phone. Called us to come in and make a deal; which we did. Met Sales Mgr. and Service Mgr.
Response from Gerald Subaru of Naperville
"Congratulations on your new Subaru and thank you for choosing our dealership to do business with! It certainly was our pleasure assisting you and we are grateful for the high rating. Customer satisfaction is a priority of ours and we're pleased to know you enjoyed your experience. If there is anything else we can do for you, please do not hesitate to reach out. Sincerely, Jim Whitgrove, General Sales Manager, [email protected]"
Kelley H.
Sep 2013
Auto Service
I am so impressed with this service center. How often are you charged less than what you are quoted for car service? I had agreed to leave my car since it was a 2 1/2 hour job and planned to pick it up 3 hours later. They had it ready an hour earlier than promised and when the invoice was presented, it was final total was less than I had expected.
Every technician I have dealt with since I purchased this car has been professional, extremely courteous and most accommodating. When I had a questions about synthetic oil, I emailed the service manager and he replied right away with a detailed explanation and answered my questions completely.
From the ease in scheduling appointments to the added touch of complimentary shuttle service and car washes, this service center is a class act.
Every technician I have dealt with since I purchased this car has been professional, extremely courteous and most accommodating. When I had a questions about synthetic oil, I emailed the service manager and he replied right away with a detailed explanation and answered my questions completely.
From the ease in scheduling appointments to the added touch of complimentary shuttle service and car washes, this service center is a class act.
Response from Gerald Subaru of Naperville
"We know how dependent our customers are on their vehicles to carry out daily routines. It is important our team works as quickly and efficiently as possible to get you up and running as soon as possible. Not only is our team dedicated to providing excellent customer service, but keeping our customers involved and updated on all the services that need to be completed. Thank you for putting your trust in Gerald Auto Group and I hope that we have earned your repeat business. If there is anything we can do for you before your return, please do not hesitate to contact us! Sincerely, Shon Kingrey, Service Director, [email protected]"
LINDA F.
Aug 2013
Auto Service
My experience with Gerald Subaru of Naperville turned out very good. I looked them up again on Angie's List because I was recommending them to a friend and I wanted to verify their "A" grades. I knew they had an "A" grade last year. That's the reason why I went there.
Response from Gerald Subaru of Naperville
"Thank you for sharing your experience with us. We are happy to hear that we provided you with great service. Please let us know if there is anything else we can do for you. We look forward to working with you again soon. Regards, Jim Whitgrove, General Sales Manager, [email protected]"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Gerald Subaru of Naperville is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 6:00 PM
Gerald Subaru of Naperville accepts the following forms of payment: American Express, Visa, Discover, MasterCard
No, Gerald Subaru of Naperville does not offer free project estimates.
No, Gerald Subaru of Naperville does not offer eco-friendly accreditations.
No, Gerald Subaru of Naperville does not offer a senior discount.
No, Gerald Subaru of Naperville does not offer emergency services.
No, Gerald Subaru of Naperville does not offer warranties.
Gerald Subaru of Naperville offers the following services: Auto Sales, Auto Service