Unfortunately, our experience with Expert Plumbing did not live up to the high reviews. We initially had them out to provide a service with a plumbing issue on July 13, 2022. We were repeatedly told by the technician that he recorded video of the issue with the pipes, his supervisor would review the video, and that we would be provided a copy of the video and receive a follow up phone call from his supervisor to go over the video and discuss the root issue/go over next advised steps. That never happened and the plumbing issue resurfaced on July 24, 2022 (less than two weeks later). We called Expert Plumbing again on the 24th and explained that the issue had returned. At this time, we also asked why we had not received the quoted copy of our video and follow up phone call from a supervisor. We were told that the technicians would be back that same evening to address the issue and that someone would follow up with us regarding the video and phone call that we did not receive from the visit on 7/13. In fact, I spoke with the same person twice that day about this and was reassured both times that someone would get back to us. Long story summarized, the technicians came out on July 24th and, for the first time, informed us that the camera "wasn't working" on July 13th; thus, there was no video. This was baffling because the technician said that the camera was not working on July 13th during the original visit...so, he actually came back the next morning with the camera to do the necessary recording and reiterated that we would get a call from his supervisor after he'd reviewed the video. It is clearly listed on our service agreement that a video was recorded and that we'd get the follow up call from the supervisor. Again, and I cannot stress this enough, at no point did anyone from management follow up with us to make us aware of the crucial detail that we would not be receiving the promised video - or just follow up in general like we were told that a supervisor would do. The company also kept the entirety of the money that we paid. This doesn't exactly seem fair or ethical considering that they did not honor the full quoted service agreement - which included the video and supervisor follow-up....and, again, didn't even bother to reach out to let us know that there would be no video or follow up from the supervisor. During the visit on the 24th the technician, without provocation/us asking, assured us that the service provided on the 24th would be at no charge to us given the circumstances. He ended up completely reneging on this and charged us for the visit (including mention of us being charged for "overtime fees"...even though the technicians did not show up within the quoted timeframe, which was no fault of ours). Again, we were promised a video and follow up call from his supervisor. We actually asked him if we would please get his supervisor on the line right then and there. One of the technicians stepped outside and spoke to the supervisor, who, for whatever reason, refused to speak directly to us as requested. We were told to call the main office and ask to speak to the owner, Becky. It should come as no surprise that we did not receive a video or follow up phone call from a supervisor for the service provided on 7/24. We've left two voice messages for management in addition to the two messages that we left with the person who answered the phone on 7/24 and the communication that the technicians had with the supervisor on 7/24 detailing our concerns. We also followed up with an email. That marks at least five attempts to try to speak to management to no avail. We respect that management is probably very busy and probably also is dealing with many things. However, the amount of energy and follow up needed on our end is a bit ridiculous at this point. Again, after reading all of the positive reviews, I am shocked and disappointed that this has been our experience. Hopefully, we are an unfortunate outlier; however, wanted to provide feedback to my fellow consumers all the same.