AquaTech Plumbing
About us
Family owned and operated. No additional charge for night or week-end service. We employ only clean, drug tested and licensed plumbers to give you extraordinary attention. Our mission is service that makes you a customer for life. With more than 30 years’ experience, we have the ability to provide solutions to any problem you may have. No subs. Charges by the job. Ask us about our Angie's List discounts. Additional contact: Larry Moore Chicago Plumbing License # J15507.
Business highlights
Services we offer
Water heaters, battery backup systems, drain cleaning, ejector pumps, faucets, fixtures, garbage disposals, gas lines, hose bibs, pipes, repair & installation., sewer rodding, sump pumps, tankless water heaters, toilets, trench less sewer solutions, water lines
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 14% | ||
| 7% | ||
| 1% | ||
| 3% |
"Hi! I want to thank you so much for your review. That is our mission is to have you call back. We want customers for life. We are very lucky to have Jason . . . AND TJ . . . AND Larry. They are all very knowledgeable, and that's wonderful but the thing I like most is that they really love people and what they do and that is sometimes difficult to find in service industries. Thank you so much for choosing us. We appreciate you. Andrea"
"Thank you for you great review! I will show this to Jason. He is such a good plumber and wonderful person and this type of feedback encourages our guys to do more of the same. We appreciate you. Our mission is to make you a customer for life and we love doing business with customers like you. Andrea"
"Hi [member name removed]! Thanks for the review. That's a record! : ? ) I know from experience our guys ARE faster and more skilled than most. I've heard that before. Our skill and service levels are what set us apart.Our prices are all by the job, so if there had been issues with cleaning your pit or the piping, etc. he would have taken care of all that too, included. This is the confidence you can have in us. No adding on. And we try to get our of your hair as quick as we can! I appreciate your grade for us and I'm glad you are my customer. Andrea"
"Thank you so much for your review [member name removed]. We try so hard to put ourselves in the customer's shoes and accommodate as much as we possibly can. And we appreciate customers like you. Hope to hear from you again if you need anything else. Andrea"
"You are a wonderful customer!! We truly appreciate you {removed member name}. It makes me happy (ALL of us happy) to make you happy, I can tell you that!! Thank you so much for your review. Andrea"
"Hey thanks for the great review! Jason is a wonderful person and a talented plumber and we are very lucky to have him. And we are lucky to have a customer like you. Thank you for using us this time and we hope we can help again in the future should you need us. Andrea"
"Thanks you [member name removed] for your review. We appreciate you and I wanted to let you to know it. Andrea"
Update 3-25-2014:
I appreciate Aqua Tech responding to my review, and I appreciate their offer to continue to work with us. We never had an issue with Aquatech as a company, the tech did good work that night. We did not ask for any repairs to be done for free, however the tech did state during the follow up visit that he was not authorized to offer any discounts on further work. We just decided that given our experience with Aquatech as a whole, it was better to just part ways and move on. We do NOT think Aquatech is a bad company, nor do we think that other consumers should not use them. It just didn't work out for us.
"Of course we want you as customers! I’ll call you! We’d love to fix this for a greatly discounted & fair price! Forgive us if we sounded defensive - we were just trying to explain the circumstances. We are always fair and ask the same. You agreed this was no fault of ours and “Free” just wasn’t fair in this instance - to fix a pre-existing issue from your builder pre-dating work we did. Since we’d already waived your after-hours trip charge, and 2 plumbers agreed this problem was existing defective plumbing, a “free” fix just wasn’t an option at the time. . . especially for a guy out at night on overtime! But we DO try to help. That’s why we came out at night, waived your trip charge, and offered you such a discount to do the work. We were all surprised when you agreed it wasn’t our doing, but declined a fix. Sometimes it seems customers we try to help the most are the least satisfied and that is very confusing to us, but it happens. We would be thrilled to fix this for you. As I said, I’ll call you to see what we can work out. Also, please remember that anyone can tell you a price over the phone. Lots of companies do that and then jack the price up when they arrive. We always look at the situation first to avoid doing that to our customers."
Office was responsive and friendly. Plumber showed on time. He provided 2 disposal options and cost for the job which was significantly higher than expected but my spouse agreed to proceed because we had been without a usable kitchen sink for few days already and didn't want to turn the plumber away. When asked for a break down of the cost into labor and parts, that information was not provided. The old disposal was removed and the Badger 5 installed easily and took a total of 45 minutes from arrival to departure.
Following the install my spouse reported to me the on the job and cost and basically I almost fell over on the following basis: One, this is probably one of the easiest plumbing jobs to complete and two, the Badger is not a high-end unit and retails on the high end from the Big Box store for $100. The entire job was discounted 10% on a certificate and still it came to well over $400, meaning the plumber was charging $300 an hour for his time for this simple job and was dispatched out of St. Charles for a job in Elgin (nearby).
I called the office the same day to express my concern over the price for this job and was told they charge comparable rates to others in the area but a supervisor would call back. To be fair, the supervisor and I did not connect on the following day to discuss the matter, but she did leave a msg for me to call back after the weekend, so maybe this will be resolved to everyone's satisfaction in the end.
Be careful of what you see reported on Angies list and do your due diligence before booking any contractor.
-- Update - AquaTech did refund us back $75 o the job and that refund was issued quickly as well, so I updated their prcing grade to a B.
But didn't charge for looking at drain pipe and finding crack (luckily above
drain so was only problem when tub was backing up) and putting some sealant on
it. Only problem really, was that I didn't get the $40.00 Angie List discount as promised,
and I forgot to ask for it. Oh well maybe next time.
"Our error. That should have been $254 after the discount (off the $294) Oh my goodness! I'll get that discount money back to you right away. In fact I'm going to call you right now. We appreciate you and don't want to do anything to hinder you from being totally pleased with us. If ANYTHING like that happens i(hopefully not) please call us. We'll get it straightened out. Andrea"
"Our guys are really good at troubleshooting problems so thank you!!! We hear that a lot when our plumbers figure things out when other plumbers have been at someone's house already and couldn't figure it out. Thanks for the compliment and I will pass this on to Jason. Our guys love to hear that stuff. Andrea"
"Thank you [removed members name] We appreciate your comments and look forward to coming back in the future - not that we want you to have problems!!! I will let TJ know you were satisfied! We appreciate you."
"Thanks [removed members name]! Repeat customers get automatic discounts on each call AND you can use your coupons."
"Hey thank you for the compliment! Larry said he really enjoyed his appointment with you! We’d be honored to do work for you in the future. We'll be here when you need us. Andrea"
I emailed to ask for a followup call and no call ever came.
I called again the main number, told them that there price was the best, that no one ever calls me back, and that I want to use them, but have further questions. I finally get a call back the next day.
The installer answers my initial question but says that the City of Naperville might have a certain product that they need to use for my solution, he said he would call the city to find out and get back to me.
Three weeks later, no call.
Im done trying to work with them. Politeness only works so far, return your phone calls please!
"I’m glad our price was the best, but couldn’t stomach why no one would call you back so I investigated. What I found is that after Kathy e-mailed information on the check valve, Larry (in a phone conversation both he and Kathy recall) told you he thought better of using this approach, because these valves don’t work properly – solids get caught in them and people experiencing flooding anyway. He recommended an overhead sewer. The check valve would be a waste of your money, he would be unable to warranty it because he did not believe it would work properly to solve your problem, and he would rather not do it. If you e-mailed and called after that I have to apologize. After your Angie’s List review, we looked for an e-mail from you requesting follow-up and couldn’t find one. Kathy remembered you calling again, but didn’t know the outcome. When I discussed this with Larry, he said he had left the decision up to you. He had made a business decision that he would not do the check valve, but he would do an overhead sewer. That is when I e-mailed you and left a message regarding this situation. I honestly don’t know what happened, and I would like to apologize again and discuss it with you when you have time. Call me at 630-416-3555. Andrea"
"Thank you [member name removed] for the great review. We appreciate you. Glad we could help! Andrea"
The technician came to the house and informed us that Aquatech does not service Whirlpool water heaters. He was at the house for about 30 seconds. Had I been informed by Aquatech while setting up the appointment that they don't service this brand, he could have saved a trip and I could have saved $38.00. Unfortunately, management was not willing to issue a credit for the trip charge stating it is "company policy" and that I was informed of the trip charge in advance. While this is true I wish I had also been informed about the brands that Aquatech does NOT serve at the same time (i.e. BEFORE setting up an appointment).
Found a different company to solve this and any future plumbing issues.
"Hi [member name removed]! I authorized that refund myself yesterday! Because we were in error! We should have clarified the type of heater on your initial call. Kathy asked me to refund after talking to you, (she is fairly new) because you were distressed, but it was late in the day. I’ll check right now to make sure it was processed. I am so sorry for any confusion. We try really hard to be great! And I don't like hearing things like this. I will make sure all is well. Andrea"
"Thank you so much for your nice comments. We appreciate customers like you and really like to hear these kinds of reviews. Our mission is to have you as a customer for life. We hope to!!! Thanks again. Andrea"
The day he returned to replace the pit cover we discovered the leak from the pipe beneath the kitchen. It had been going for some time and had created a real mess. While I set about cleaning up the water with the wet-vac T.J. measured for replacing the broken pipe. He pointed out another area that would likely fail as well and discovered two lead pipe connections to from the kitchen to the sewer pipe that, by code, had to be replaced. We decided to just have him come back to repair the sewer connection, do the sump cover installation which required re-fabricating some connections to fit the holes in the new cover and replace a second sump pump that had failed. He rigged a funnel for the leak until he could come back to do the repair.
The final repairs to the pipes and installation of the sump cover took the entire day. The company owner Larry stopped by to take a look at the job and introduce himself as well. Since the lead pipes from the kitchen had to be replaced T.J. had to fabricate new connections beneath the sink down to the basement. By the end of the day all the pipes were repaired/replaced and the job site left neat and clean. A very professional job.
That evening we found that the stream from the kitchen faucet was weak. It was close to closing time but the receptionist promised that someone would call back that evening. T.J. called and told us he'd come by the next morning. He checked the supply lines to the faucet and found a good amount of sediment. He cleared it and was on his way in about 20 minutes.
"Thanks (member name removed) . When we get good reviews like this we always share them with our guys to reinforce their desire to give great customer service. It helps them -- and us here in the office -- to keep motivated!!! I showed this to TJ. He really enjoyed working with you too."
"Thank you so much for the good review. We are most concerned with being available 24/7 and quality service and that is not inexpensive for us to provide! I know we are on the low end of pricing for reputable, quality plumbers. I wish we could provide it for less!!"
"You paint a bleak picture and you didn’t remember or mention things like, Lemont was not in our service area anymore at the time, but we came to help you because we installed the unit. Or that we advised putting a water softener/filtration system in before the tankless was installed -- and then the flow valve failed 5 months later because of poor water quality, yet we did the work at no charge. (Remember our one year warranty is for INSTALLATION issues.) Or when you wanted to buy the part from us in case it happened again, we gave it to you free of charge instead. Or that Larry stepped in to intercede for you with the Eternal manufacturer - - even though there were gray areas as to why there were issues. I am truly sorry you had this unfortunate experience – it stinks to be honest - but at some point you have to deal with the manufacturer and make arrangements or replace a unit. AquaTech is not the manufacturer, so this is unfair to us, a company that went above and beyond to help you as we do ALL our customers, but whose hands were tied. When buying a car from a salesman at a car dealership, customers usually don’t hold the salesman accountable for every problem for the lifetime of the car. You deal with the dealership – or if you have a lemon, you deal with the auto manufacturer directly. I would be happy to extend free service to you on other issues because I regret that this happened to you, but the statement that we abandoned you is simply not accurate and I didn’t want this to give a wrong impression to Angie’s List members. I'm so sorry Jim. Call me directly. Andrea Moore"
"Thank you so much for your review Darlene. We appreciate. TJ is a gem isn't he? Good guy. Glad you were pleased. Thanks for being our customer. Andrea"
new kitchen cooktop. Aquatech scheduled an appt for Monday to come out
between 12-2pm and give the estimate. I took the day off to accomodate
other workers I had at the house. Aquatech called at 1:44pm cancelling
my appt saying they had an emergency and needed all plumbers to come
and do the work. I get it...but you call me 16 minutes before the end
of my windows sounds a little peculiar.....Would NOT recommend them at
all. I called Precision plumbing and they are on the way to do the work
today!!!!! Yeah!!!
"(Member name removed), I am so sorry. Occasionally things happen we can’t control. We should have called you earlier, but his other call was 15 minutes from you and we thought he’d finish in time to make it. We waited until the last minute which was bad judgment on our part, and I apologize. And I know if you had sewage in your basement, you’d want him to stay until he cleared it up too, and not leave for another appointment, but I realize you were frustrated that day. I hope you give us another chance to earn your business. I know you’d have paid less than you did with Precision. Their prices are double to triple ours, depending on the service performed. I'm hoping we hear from you agin."
I also had them remove an old water softener that was no longer in use but water was still running through the water pipe that was connected to it. They could not give me an estimate for this over the phone because the technician had to see it first to see what needed to be done, which makes sense. Jason quoted me $323 for removing the system after he installed the hot water heater. I had him remove it since he was already here and I felt like he would do it correctly. I'm kind of hung up a little bit on the price for this because it took less than 25 minutes to do the work and I just bought a hot water heater from them. I completly understand that he did the work and removed the tank and water storage container and it was my decision to go with it, but I just feel like $323 is a bit much, just my opinion. The "A" that I gave them for price is for the hot water heater.
Overall I feel that Aqua Tech is a good company and they get the job done. Jason was very courteous, professional and patient with answering all of my questions, some of them more than once. I would recommend this company.
"Customer I appreciate your review and I can assure you that I will talk with Jason and try to do something on price -- because we certainly do appreciate you -- and the business you gave us. I don't know what was involved as far as difficulty, but I will find out. I CAN tell you Jason is one of our fastest and most efficient plumbers. He is really good and we sometimes get comments about price/time because of that! Thanks again and I will be in touch today or tomorrow - - as soon as I can talk with him. Andrea"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.