"Hi [Member Name Removed], first of all we are very sorry for the experience. Obviously not how we want our clients to feel. We always call JULIE to mark utilities for all installs so we do not cut your public utility lines. Per the contract you signed, all private lines (sump pump, septic, pool etc) must be marked for us. This line was not marked therefore there was no way we could have known to avoid it. The contract also states ANSL will not accept any financial responsibility if we cut a private line, yet when you called we said you could hire your electrician to fix this and we would take care of the bill. Dave is meeting with you on Monday to find the best solution to get this problem solved and we hope to change your opinion on ANSL after we come together for a solution."

"Thank you so much for the amazing review!"

"Thank you!"

"Thank you for the amazing review [Member Name Removed]!"

"Thank you for the amazing review [Member Name Removed]!"

"Hi [Member Name Removed], i'm sorry but it is company policy to not take on systems we did not install ourselves. It becomes inefficient to service them."

"Thank you so much!"

"Thank you [Member Name Removed] for the amazing review!"

"Thank you [Member Name Removed]!"

"Thank you for the great review!"

"Thank you for the amazing review!"

"Hi [Member Name Removed], I am sorry for the inconvenience, but it is a company policy that we do not take on irrigation systems we did not install ourselves. There are a lot of compatibility issues for us when we take on other systems due to the fact they use completely different parts and because of that maintaining/servicing these systems becomes extremely inefficient. Again, I am sorry for the inconvenience."

"Thank you for the review [Member Name Removed]!"

"Hi [Member Name Removed], I am sorry for the inconvenience, but it is a company policy that we do not take on irrigation systems we did not install ourselves. There are a lot of compatibility issues for us when we take on other systems due to the fact they use completely different parts and because of that maintaining/servicing these systems becomes extremely inefficient. Our process for when someone calls to service a system is to refer that person out to a reliable company in their area, so while we could not do the work we pointed you in the right direction to someone who could. Again, I am sorry for the inconvenience."

"Thank you so much [Member Name Removed] for the amazing review!"

"Thank you [Member Name Removed]!"

"Thank you so much [Member Name Removed]!"

"Thank you for the great review [Member Name Removed]!"

"Thank you so much for the fantastic review [Member Name Removed]! If you ever need anything else let us know!"

"Hi [Member Name Removed], i'm very sorry for your unpleasant experience with us but it is a company policy that we do not take on systems we did not install ourselves. Whenever someone calls and we can not take on their system we always refer them out to a company that does work in that specific area, hence why the conversation was similar from two years ago. I again apologize for your experience and if there is any other issues we can help you with please don't hesitate to call us."

"Thank you for such a fantastic review [Member Name Removed]!"

"Thank you so much for the review [Member Name Removed]!"