American Mattress

I bought from them years ago and didn't have a problem, but things can change so I asked around and a few friends said they recently had very good experiences with them. I initially called to get some information and spoke to Chris who was more than helpful. He assured me how important customer service was to them, that the owners of American Mattress really impress that upon them, and that delivery was free, and there would be no charge to haul off the old beds. So I decided to at least go in, and if nothing else, maybe I'd get a nap out of it and then go to the next mattress store. Chris wasn't in but I worked with Richard, and he went above and beyond to help me find exactly what I needed. He gave me different recommendations and explained what the differences were and gave me detailed information about each of the beds I was considering. I ended up buying a Queen bed and a Full bed and mattress covers. One of the beds can be exchanged within 30 days, the other within 60 days, without any restocking fee or charge, which I'm happy about. LIke Chris, Richard also expressed the importance of customer service, stating the company owners were very geared toward customer satisfaction. Delivery went very smoothly. The guys arrived during the timeframe I had chosen, they worked quickly, and were in and out in no time. I liked how helpful Chris was when I called, and how detailed Richard was when I went in. He covered everything, even things I didn't ask about because I lacked knowledge. They have various options at different price points so there is a mattress for every buyer. Both Chris and Richard were great, as were the delivery guys. I like the free services, such as delivery and hauling away the old mattresses, and the option of exchanging the mattresses at no charge if I was unhappy, within the timeframe allotted. It all seems very win-win for the customer. I highly recommend them! UPDATE: A few weeks after writing this review I received a thank you card in the mail from Richard. A HAND-WRITTEN THANK YOU CARD!!! I'm even more impressed with them now. A very nice, personal touch that has been lost over the years!