Skokie Valley Air Control
About us
Additional contact names - Bill Garippo, Michael Byron.
Business highlights
Services we offer
Heating and cooling, boilers, clock thermostats, furnaces, humidifiers & electric air conditioners., sump pumps, water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 12% | ||
| 4% | ||
| 1% | ||
| 1% |
I like supporting locally owned and operated companies. Skokie Valley makes that easy to do since they have a good pool of professionals working for the company. I recommend this company without reservation.
The system was quoted by Mike and he was very down to earth. He didn't try to sell me any bells and whistles that I didn't need.
I was impressed that he had done a load calculation prior to our meeting.
All in all a stress free experience.
On Friday, 4/19/2013, I called Skokie Valley Air Control, Inc. to come out and fix the two appliances for me. The person that took my call statement that they can't come out on the 19th, but they can come out on the 20th to fix my appliances.
On the 20th, Tony the service tech for Skokie Valley air control came to my house to fix the appliances. Tony try to restart the furnace, but was unsuccessful. He then told me that they don't service the Rheem brand of furnace and that the person that took my call should have checked to see what brand of furnace I have first. Then he should tell me if they service that brand or not. And not wait for him to come over and then find out that it's a brand that they don't service. Tony then went on and said that it's probably the circuit board on the furnace is damage, but he don't have the part available in his truck since the company don't service this brand. He'll need time to order the part and that I'll have to wait until Monday before he can get it. Then Tony went to relight the hot water heater. He was unsuccessful after many attempt and gave up. And told me to go and buy a brand new water heater.
Tony was unable to fix neither the furnace nor the water, but now is time for him to give me the bill. He stated that this was an emergency service call since today is Saturday and will charge me $135. I asked Tony what emergency service call, I never ask for an emergency service call. The day I wanted the service was for Friday, but the customer rep said they can't come out on Friday, but they can come out on Saturday. No one mention anything about an emergency service. It should have been just a regular service call. But as I was handing my $50 off coupon to Tony, he looked at me and said yet they do that sometimes. Tony did not take the coupon, he further stated that he'll have someone from the office contact me about the bill first and no one did.
Then I received my first bill three days later for a $135 and an another bill for the same amount ten days later.
"In our service area there was severe basement flooding issues on 04/18/2013 due to storms. That afternoon and the next day we were inundated with service calls to check and repair the furnaces, hot water heaters, and other appliances that were in some cases possibly damaged by flood waters. Mr Zhu was one of the customers that called us on the 19th. He was told at that time that we were booked until the next day, Saturday the 20th. We did the service calls in the order in witch they came in. When our service tech arrived at Mr.Zhu's home he cleared the water out of the gas lines, he also checked the safety's on the water heater and the furnace. He found that the water heater needed a part as well as the furnace witch needed a circuit board. Neither of these parts were in stock, and we would have to order them on Monday. As a company we stock many parts, but we do not stock every part for every furnace, boiler, hot water heater, ect. that ever has been made by every manufacturer that makes these appliances. There are literally tens of thousands of parts! Even the local supply house do not carry all the parts! The service tech made sure that the units were safe, but he could not get them to run without the parts. The customer was advised to call us if he wanted us to order the parts on Monday when the supply houses were open. As far as the amount of the charges is concerned, we did go to Mr Zhu's house on a Saturday, we did not charge him an overtime rate. We charged him our regular time rate. Overtime would have cost hime $90.00 more than he was charged. To use the $50.00 off coupon, Mr. Zhu was supposed to declare that he was using the coupon when he ordered the service call, and the call would have been set up at a later date when we do our specials. Mr Zhu was only charged for the service and diagnostics that we performed. We would have finished the job if he would have confirmed that he wanted us to. During those days after the flood, our technicians worked long and difficult hours, and for much of their time they were rightfully being paid overtime rates. But we did not charge Mr Zhu overtime. We as a company absorbed the rate difference. Thank you Tony G. Skokie Valley Air Control."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
6310 W Lincoln Ave, Morton Grove, IL 60053
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