Morning Noon & Night Plumbing & Sewer

Joey was fantastic. He took time to review the whole situation before attempting to fix the obvious problem. As a result he's likely just out in a fix to a long-time issue we weren't aware was causing this issue. I'm so appreciative of this and his friendly and helpful demeanor. Not to mention the fact that they were able to get to us in under 24 hours. I'd call Morning Noon & Night Plumbing again anytime.

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Everything went well. I was charged by the job not an hourly rate and was pleased with the work done by the plumber.

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I have some fairly sophisticated Dornbracht (German) temperature controls for my showers that include 'cartridges' that are very expensive if they need to be replaced. TJ came out to assess the situation and serviced the one fixture that wasn't working. It works now without requiring a part replacement. He also assessed a couple of other issues involving the Dornbracht fixtures that didn't require an immediate fix and promised to research these with the manufacturer/supplier. He gave me an estimate for the cost of replacing the cartridge in the future if it does need to be replaced. He then spent some time fixing a number of loose hardware mounts in the bathroom in question and another bath that were totally unrelated to the service call, all free-of-charge (!). Couldn't have been more impressed with the knowledge, dedication, and professionalism.

I have had extensive work done with them since the last time they did work.  They were here last September.  It was over a thousand dollars.  They've also done not cement work.  I had a sink problem in my bathroom they fixed.  They were very prompt, they were there when they said they would be there and they actually were there and that's unusual now a days.

Their bWe've used Morning Noon & Night twice now, maybe three times, and each time have been really please with the work. (The only possible criticism? They're a little over-enthusiastic in plastering "Morning Noon & Night" stickers on all your pipes. That's it.) This time, the main reason for the visit was figuring out a sewer-like smell behind a wall (I know, ewww). The technician did what he could without ripping up the wall but talked me through a smoke test that would be necessary for a complete diagnosis. Next time, maybe. Then I had a question about an outside tap that we didn't know where in connected to the water supply or how to shut it off for winter. (We've only been in the house about three years.) Here's what really impressed me: This technician, without hesitation, wriggled on his stomach through 15 feet of the most claustrophobic, filth-filled crawl space with a light to find the pipe and track it back to the source. It was my house, and I never crawled in there, and never will. Their charge at the end of the visit? Zero. Free. Nothing. Can you believe it? Wow.

I have used them since I have been a member of Angie's List. I even refer to them as "My plumbing company".

Emergency call out when I discovered that our grease trap was overflowing on New Years Eve.  TJ got us all set up and within 2 hours they were on site.  Got a call from the pump truck driver when he was on his way and when he was 5 minutes away so I always knew where they were and could time my day.  Service technician was friendly, talked me through everything they were doing, and gave pointers for continued maintenance.  Once on site, everything was done in 45 minutes and we were on with our day.  While paid a premium for emergency call out these guys were great and it was a good experience.

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We got water in our basement for the first time in 10 years as a result of heavy rains on the previous Friday.  Thankfully, due to perfect timing and hard work between my husband, myself and a pump & hoses we use to empty out pool, we were able to minimize the level of water in our home and avoid any real property damage.  Despite dodging a bullet we knew it was time to have the sewer looked at and rodded.  Our home was built in 1944 and the large silver maple that was planted by the city of Chicago at that time still stands right above our sewer line so we know we are always on the precipice of a major disaster due to that tree.

Per my search on Angie's List I chose Morning, Noon & Night due to their great rating and proximity to my hose.  I got to speak with Artie at that initial phone call and immediately knew I was speaking with someone who knew exactly what I was talking about and vice versa.  He was very knowledgeable and I knew he was the guy I wanted.  I made it clear that it was he I wanted to come to my home as I did not want to start from scratch with someone new.  No problem and he and his partner were at my home in about 1-2 hours of my initial call.

Came in took a look and proceeded to rod the sewer.  They had to access the line from inside the house which only allows for a 3" rodding head to be used which has always been an issues as the lines outside are 6" so these pipes have never been properly cleaned since this hose was built.  They got the rod out to the street and got the water flowing for the most part but when they got the camera in the line they only got as far as the foundation of the home.  It was there the line had broken and dropped a couple of inches and he could not get the camera past that point.  They used a locater to indicate where the break was and where they would have to dig.  Thankfully it was not under our front walk but it was under the deck we have in front of our house.  I called my husband home from work to see for himself what the issue was, discussed price and we signed the contract for the work.

M,N & N obtained the necessary permits for the job and arrived 8AM sharp on Wednesday morning.  They had to hand dig the hole which wound up being about 8 ft down.  They were very conscientious about keeping the dirt out of my lawn and answered any and all questions I had.  Extremely friendly and personable guys.  When they got down to the broken pipe and removed it and managed to rod out the full 6" diameter to the main in the street they found that the line was also broken at the main,  Oh joy.  Artie explained at length was involved with getting that repaired (City of Chicago's responsibility) but that it was my responsibility to have the plumber show the inspector, that was coming tomorrow morning, this break on camera and give him recording so he can do his report and get the ball rolling to get the City to repair this break.

Artie explained that hopefully the inspector would work with him and use the opportunity of inspecting the scope of the work that the permit was pulled for to also inspect and approve the repair to the part of the line that the City is responsible for.  Artie told me that if the inspector was not willing to do that it would be another $325.00 for M, N & N to come back out and camera the damage for the inspector at a later date.  He would see what he could do to avoid that.

The next morning M, N & N were on sire by 8:30 as the inspector was due around 9AM.  Artie informed me at that time that their office was successful in getting the additional inspection of the line at the main added to the existing permit, therefor, no additional appointment or mines we going to be needed.  What a relief.

The inspector showed up and all work was approved.  It was clear to me that Artie had a good relationship with the inspector and that the inspector respected Artie which to me was a clear indication that my instincts were dead on.  I made the right choice.  What a good feeling that is.

Artie is a great asset to this company and I am so thankful he took my initial call and took the job to completion.  The guys that worked along side him were just as pleasant and hard working as I could hope for.

Lastly, I am completely confident that the price for the work performed was extremely fair.  I don't regret a dime of what was spent.  As mentioned earlier with this large tree directly above our sewer line, we knew it was just a matter of time before it caused us some real issues.  I am relieved that the lines directly under the tree were intact and that the tree didn't have to be removed as that would fall on the City as it is on the parkway and therefore the City's responsibility and God only knows when they would have gotten to it.  As it stand the repair to the pipe at the main may nit get done until next spring.  Good news is it is not a sever break and we should not have any issues due to that break but it needs to be repaired any which way.

Anyway, great experience working with this company and particularly, Artie!  Morning, Noon and Night has all the necessary equipment and knowledge to do the job correctly.  Very impressive!

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Friendly and came out on a Saturday night.

Had these guys out a couple of weeks ago to clear the main line, they were able to repair a problem that  another local plumber did not troubleshoot correctly.  Professional and prompt, they're definitely my go to guys from here on out.  I actually work across the street from this company, if you seen the fleet of trucks they have, you'd know that they're ready for whatever problem they encounter.

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The sinks in our very recently remodeled kitchen all of a sudden started draining slowly and over the course of the last couple of weeks and subsequently became completely obstructed on Saturday, May 23. I called Morning, Noon, and Night Plumbing around 5 pm that day. The dispatcher/operator took my information and said that someone would call me back shortly. Within 10 minutes, I received a phone call. The gentleman on the phone (whose name I can't remember) explained very politely and professionally that someone could be sent out that same day if I felt it was an emergency or someone could be sent out first thing Sunday morning if I felt it could wait that long. I opted to wait until Sunday morning. The man on the phone said that Ryan would be my plumber and that Ryan would call me on Sunday morning to confirm my appointment which was set for 10 am. Ryan called me at 9:30 am Sunday morning and confirmed that he would be over around 10 am. True to his word he showed up actually 10 minutes early at 9:50 am. He wore shoe covers in the house without my having to ask. I explained the problem to him and he told me that the likely cause was a blockage downstream in the original plumbing of the house rather than within the newly renovated plumbing. He said that simply rodding out the pipes would solve the problem. He stated that the price would be $50 for the call out (which I was told about the day before) and $275 for the rodding. He also informed me that there was a 10% discount off of the $275 service fee because I found them through Angie's List. Within 45 minutes he had taken care of everything. He cleaned up after himself. He was very polite and pleasant. I would definitely use this company again. The sinks are now draining very well. Problem solved, nice and fast!

Arrived on time. Explained all necessary work thoroughly including showing me video. No-nonsense approach but consumer-friendly. I felt the plumber, Ron, was friendly and professional. He seemed straight-forward and honest and was receptive to answering my numerous questions.

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Nate showed me the problem. The sewer line had dropped below the sanitary district connection and needed to be replaced. They came back on Thursday and replaced the line, and replaced the trap which also had a seal problem. While there, they mentioned they smelled gas outside in the yard. Had them come into the house to check.  They immediately called Nicor who found several leaks, inside and out. Morning Noon and Night called in a second crew to replace the gas line from the meter into the house and all the gas connections in the house. They finished up the sewer line in the afternoon, and the gas line at 10 pm that evening.  They were great!

2 plumbers came out to assess and discuss the options.   a week later, i still hadn't gotten a quote, so called back to make sure they had my email.   Tried to refresh his memory of who I was and where I lived, but John Schuerman claimed he never heard of me.  Didn't offer to try again. 
BIG SHRUG