Best Heating & Cooling
About us
Best Heating & Cooling is a Third Generation Family owned and operated business. We look forward to a long business relationship between your Family and our Heating and Cooling Family because here at Best Heating & Cooling we strive to be the Best of the Best. Here at Best no job is too big or too small we do it all. Best also offers 24 hour emergency service, Senior Citizen Discounts, Free Estimates and our company specializes in delivering all of your heating & cooling needs. Call today and schedule an appointment. Here at Best Heating & Cooling we know that by properly maintaining and updating your Heating & Cooling system can save you money. When combining the correct Equipment, Maintenance, and Weatherizing your Home and your Thermostat settings, you can save on Energy. Best's areas of expertise are: Servicing of all Equipment. Heating  and Air-Conditioning Installs Repairs and Services on a wide range of Air-Conditioning and Heating products: Air Conditioners, Package Units, Zone Systems, Gas Furnaces, Humidifiers, Thermostats, Duct Work, Insolation of Pipes, Flue Pipes, Gas Pipes. As one of our valued customers you'll have the piece of mind that  Best Heating & Cooling is devoted to Customer's satisfaction. We pledge to always serve our Customers with the courtesy and respect. Our Technicians are NATE certified, which ensures that they're properly trained and qualified. Your Family can depend on us to keep you cool in the hot summer months and cozy in the winter season. In today's economy, choosing the very Best blend of devices and parts can be hard. Best is here to assist you. We will work with you to satisfy your Heating & Cooling demands by offering expert support, recommendable products, and high quality service at competitive prices. We're experienced at diagnosing and repairing all kinds of Heating & Cooling system problems all of which will have your Furnace or Air-Conditioner operating as it was first meant to work. All of our Techs have the experience and the tools to repair your HVAC problems. Whenever you need your Air-Conditioning Unit fixed quickly, just give us a call. Just need your present A/C or Furnace system's yearly check up and service? Best's certified and trained HVAC Professionals will clean and examine your system to day. If the Technician spots any issues we will offer you a Free Estimate on any repairs before starting any necessary labor. Ensuring your system is functioning at optimum efficiency according to the Manufacture's specifications can help you save money on your Heating & Cooling costs, is our main goal. With our quality workmanship, experienced Universal Service Technicians, and competitive pricing, Best Heating & Cooling is Chicagoland's most recognized Heating and Cooling repair company Right now we are offering a Precision Tune-Up for your Furnace for only *****$55.00.******* *************************************************************** *************************************************************** * This includes the following:*************************************** *Oil Motor, Clean Burners, Remove all Debris from unit, Calibrate Thermostat, *Checked Fan, Checked Fan Blade, Check Fan Belt, Check Thermostat, Inspect *Furnace Filter, Inspect Furnace Blower, Check Amperage Draw, *Check Temperature, Check Electrical Connections, Inspect Drain System. ****************************************************************************************************************************** Expertise: Furnaces Central Air-Conditioning Ducts and Vents Central Air Cleaners Thermostats Service Installs *************************************************************** Please call the office at 630-776-2087 or E-Mail at [email protected] to schedule an appointment.
Business highlights
Services we offer
Air Conditioning Install, Air Conditioning Repair, Duct Work Install. FREE ESTIMATES, Flue Pipe Install, Flue Pipe Repair & Duct Repair, Furnace Install, Furnace Repair, Humidifier Install, Humidifier Repair, Installs, Thermostat Install, Thermostat Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 0% | ||
| 0% | ||
| 20% | ||
| 40% |
Mike was Fast, professional, and most important did not try to upsell me in to something i didn't want and could not afford.The tech spent 3 hours in 90 degree heat just to make sure all was right before he left. I wish I would have known about them years ago when I had the system installed. Quality and customer service are alive and well at Best heating and cooling! Thanks again!
12/02/2011
- New Goodman furnace Model GDS80804BN installed by Best Heating ($2000)
- Furnace made rattling noises Called Best Heating and left message.
- No response from Best Heating
- Called and left messages
- No response from Best Heating
- Received an email from owner, Mike Czernek, with an estimate to install three double-vented pipes on the rooftop (to replace furnace PVC pipes that were clogged with debris and wasp nests) the estimate was for $975 not $300 as quoted by Steve Czernek on day of installation.
- I emailed the owner (Mike Czernek) regarding the rattling noise, video of wasp nests, and the promised itemized bill that Steve Czernek was going to provide. I also asked for a revised quote to reflect the $300 pipe repair vs. $975.
- No response to voicemail or email from Best Heating for a week
- I personally inspected the furnace and found source of rattling.
- Metal adhesive came loose from duct & furnace union on top left side
- Large hole in duct work
- Hot air blowing out of hole
- Limited heat in condo (maintained 64F)
- I called again and finally got in touch with someone [Kelly] at Best Heating who apologized and said I needed to schedule a repair service
- Steve Czernek and another repairman arrived (smelled of booze).
- Old adhesive was patched over with new adhesive to block hole.
- Furnace room remained extremely hot Steve blamed rooftop vents.
- Steve apologized profusely for not getting the video and detailed invoice.
- Steve apologized profusely for the rooftop vent quote being wrong.
- Steve promised to get the information out to me via email by Christmas
- No follow up on rooftop vent repair (video)Furnace room remained extremely hot.
- Furnace continued to cycle on and off every 4 minutes.
- Furnace made a loud buzzing noise and stopped
- New furnace shut down ? would not restart
- Emergency service call placed around 8am
- Kelly at Best said nobody available until 4pm or later
- My wife contacted Steve who said he would arrive at 10am
- Steve Czernek never showed
- My wife took picture of a 3? Long x 5? Wide gap between furnace & wall
- 2:30pm nobody showed
- I called Best Heating; Kelly said the repairman was in a traffic jam
- I called Best Heating; demanded to speak to owner
- Owner never called back
- Best repairman showed around 3pm and did a patch repair using sheet metal and adhesive
- Still no return call from owner
- Later found out that the repairman WAS the owner, he never introduced himself as the owner, but later stated that he was the one who did the sheet metal repair
- Sheet metal broke free from adhesive and had to use a soup can to hold down sheet metal
- Called Best Heating to demand new installation and for Michael Czernek to call.
- Got Voicemail
- No Response
- Called Best Heating to reinstall furnace
- Got Voicemail
- No Response
- Michael Czernek emailed me with an offer to settle a complaint. ?We will refund the cost of the installation of the Furnace. The Furnace was $1,495 + tax = a refund of $355.55 for the install.?
- (I did a Google search of the Goodman furnace and found that it retails to the public for less than $700)
- I rejected this offer listing several issues that included, but were not limited to:
- Breach of contract
- ON/ OFF cycling of furnace every four (4) minutes
- Furnace room exceptionally hot
- Furnace not installed flush against the wall
- Unacceptable patch repair by Michael Czernek on 1/13/2012; using sheet metal and duct tape
- Hot air billowing out of existing furnace ductwork and plenums
- Potential void of warranty due to faulty installation
- Condo temperature remained consistently 64F / thermostat set at 74F
- Air vent flow weak
- Existing ductwork, piping and fittings incorrectly connected to new furnace
- I gave Best Heating & Cooling up to February 3, 2012 to correctly replace the existing furnace, at no charge, with the same make and model furnace, including connections to the ductwork, as was our previous agreement.
- Michael Czernek asked to have a third party estimate and assess the situation and said he will follow up once that's been done. Czernek asked for this because he said he "believes the issues have been taken care of."
- I provided a third party estimate from Besco Air, a company that employs EPA-certified technicians and are a highly reputable, fully qualified HVAC company; licensed, bonded and insured. Besco Air performed a walk through inspection of the condo the week of January 23rd, and provided an estimate the following week that included, but was not limited to a bullet list of items necessary to facilitate the efficiency of the furnace.
- The winter conditions and no confidence in Best Heating (among other concerns), required me to hire an outside source to remove and reinstall the furnace correctly.
- Still no response from Best Heating regarding my counter offer, nor did they ever call and discuss the issues with me.
- Two months after Best Heating's installation, furnace issues remain unresolved. Best Heating had 24 hours to meet my counter-resolution deadline given on 1/17/2012.
- No response from Best Heating.
- Besco Air arrived promptly at 7:30am to correct the issues that Michael Czernek felt were "taken care of". For several hours, Besco Air removed and reinstalled the furnace correctly; following the guidelines and direction of their supervisor who instructed them personally at the beginning and inspected the work at the end. Besco found no wasp nests or clogging in the double vented pipes on the rooftop. The pipes Best Heating pointed out as the reason for the furnace room being so hot were bathroom vent pipes, not even furnace pipes. No video was ever produced by Best Heating as to the alleged wasp nests and clogging, just a quote for $975.
- A formal complaint was filed with the IL Better Business Bureau: BBB Complaint Case #94383467
- No response from Best Heating.
- No response from Best Heating.
- The results of Besco Air's reinstallation are (but not limited to): The furnace cycles ON/ OFF properly, the furnace room temperature is comfortable/ ambient, the furnace is installed flush against the wall, there is no hot air billowing out of existing ductwork or plenums, air vent flow is good, and the overall condo temperature remains within 0.3 degrees of the thermostat setting. Cost for Besco Air's reinstallation: $837.50 Estimated incidental utility (gas & electrical) damages at an additional $200
On June 9 and 10, 2011 our house had a new A-coil installed and additional refrigerant added to the outside compressor. This was finally finished after 2 days both of which the technician was 2 hours late and I had to go into work late on June 10, 2011. This was after June 9th when the technician said he would return to finish the install later that evening. That evening came and went with no technician and no phone call. Once installed and before technician left I mentioned that I noticed a smell similar to gas and he confirmed the same thing. He went through with a gas detector and said that there were no leaks that he could detect. At that point our air conditioner worked for a few days and then was putting out warm air again.
After going without air conditioning for about a month, I had a different company come out to quote a new A/C unit. The technician that came out that day noted that there was about a 1-1 1/2 inch gap between the housing for the A-coil and the duct work . It was also noted that there were very few creases in the duct work and it looked like it had been bent by hand.
On July 16, 2011, I had a new A/C unit installed by this new company out of St. Charles. The installer noted that there were only a few screws holding the evaporator duct work together and held together mainly by tape. Upon leaving installer asked if there was a reason why the gas to the furnace was shut off and I was unaware that it was turned off. Gas was turned back on prior to leaving.
Later that day after being out of the house for a few hours noticed an odor that smelled like gas but also a little musty. Spoke with on call technician and was told to give it a little time as may be just mustiness and humidity being pulled from the air as the odor seemed to be coming only from the vents. Once unit reached temperature and turned off, odor seemed to dissipate and did not notice anything overnight. Once unit kicked back on in the morning of July 17, 2011 odor returned. Called on call technician from new company and when technician came into the house initially did not notice any smell, but once down in the area with the furnace, odor was quite evident. Upon examination it was found that all the gas fittings to the furnace were loose and leaking to the point that if I had not noticed smell and had someone come out and check, the house could have ?blown up? (technician?s words). Technician was able to loosen fittings by hand and did not need tools to take apart. There was no sealant on the threads of the pipes either, looked as if sealant was placed around outside of fitting to make it look like it was sealed.
I am upset that I had to pay a total of almost $3000 (furnace in January 2011 and A-coil work was $1200) for such unprofessional work. I am very dissatisfied with the services received. I have tried to contact Best Heating & Cooling but the certified letter that I sent was returned to me as unable to forward.
"We spoke to the wife on a day that it was very hot and we replaced the coil. Yes we were two hours late but we explained to her that there was leaks and she needed a new air-conditioning unit as well. At this time the Technician was there but the customer had to go to work so she didn't have time. We left her a Estimate for the outside unit but as he never called back we just figured she didn't want to do business with us anymore. As far as we know at that time she was unhappy because we couldn't save her unit. The only fix would be to change the outside unit. So we figured she called someone else. We never heard back or we would have returned. We have the same number but the office was moved in march of 2011. We are sorry they had a bad experience but we can not make her happy unless she calls the husband was not there on that occasion."
Licensing
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