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Basement Flood Protector Inc

4.8(
125
)
Concrete Foundation - Repair, Water Removal Recovery Service, Excavation - Major Grading or Resloping,

About us

Basement Flood Protector provides basement waterproofing services as well as the best in sump pump and basement flood prevention products. We manufacture and carry the most advanced sump pump and battery backup systems available on the market. For more than 45 years we have served the Chicagoland area with the highest quality service and attention only a smaller company can provide. As a leader in basement waterproofing and seepage prevention services, we treat every basement as if it were our own property – ensuring the highest standards in planning and solutions. Call us today and ask our experts to put together a customized basement waterproofing package that’s specific to YOUR property.

Business highlights

Emergency services offered
Veteran owned and operated
51 years of experience

Services we offer

Installation/Repair/Service: - Electric Pumps - Battery Backup Systems (Dormant, Water-Powered & Internet Connected) - Sewage Pumps - Ejector Pumps Basement Waterproofing: - Drain Tile Systems - Drainage Solutions (Interior & Exterior) - Foundation Crack Repairs Additional: - Sewer Line Upgrades - Unbreakable Window Well Covers - Parts & Accessories (Direct From Manufacturer)

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8125 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
2%
2
0%
1
2%
Write a review
Showing 26-50 of 125 reviews
Sarah D.
Jul 2015
5.0
Yes, I recommend this pro
$3,000
I can't say enough good things about this company! Amazingly prompt service. Technician was knowledgable and patient - willing to answer lots of questions. Installation was professional and well done. Willing to send technician out again in a few weeks when we had additional questions and unrelated water issue. Very highly recommended!
Response from Basement Flood Protector Inc

"We will pass along your comments to our technician. We strive to do our best for the customer. Thank you."

Peter G.
Jul 2015
5.0
Yes, I recommend this pro
$423
installer was prompt.   He installed the pump immediately.   He was patient while I asked some basic questions and he answered them so a novice like me could understand.    He took the old pump away and cleaned up the area.
Was extremely satisfied with the job.   Will use them again.
Response from Basement Flood Protector Inc

"Thank you for your continued trust in us and on going business with us. It is greatly appreciated."

Lily R.
Apr 2015
5.0
Yes, I recommend this pro
$9,500
Everything went well. From the outside of the house you can't tell they were ever here. The windows look great. The only thing is the inside of the house, they had to cut into the drywall when they made the windows bigger. They do not do drywall repair, they also did not provide any referrals and I am having trouble getting a contractor who is available to fix this. Other than this, the work they do is superb. I had a bathroom contractor over who asked for their information because he said he had never seen such beautiful work and he knew of a client who could use the information because she had used a different company and it was a disaster for her.
Response from Basement Flood Protector Inc

"Thank you for your continued business and trust in us."

Sharon O.
Feb 2015
5.0
Yes, I recommend this pro
$400
unknown
Response from Basement Flood Protector Inc

"Thank you for your business and putting your trust in us."

Mary S.
Feb 2015
5.0
Yes, I recommend this pro
$310
.
Response from Basement Flood Protector Inc

"We greatly appreciate your business. Thank you."

Alexander S.
Dec 2014
5.0
Yes, I recommend this pro
$1,200
They were very communicative leading up to the appointment and turned up at the exact time on the day. They were very professional and cleaned all mess up when they left. I would definitely use them again.
Response from Basement Flood Protector Inc

"Thank you for your kind words and trust in our company and products."

Thomas H.
Nov 2014
5.0
Yes, I recommend this pro
$125
They showed up on time and repaired a back up sump pump that they installed many years ago. Work man was very polite and did a great job. He left the site cleaner than it was when he arrived.
Response from Basement Flood Protector Inc

"Thank you for your continued trust in us. We do not want anyone to spend more than necessary. We are committed to pleasing our customers."

Robert J.
Nov 2014
5.0
Yes, I recommend this pro
Very well. We have used them for years.
Response from Basement Flood Protector Inc

"Thank you for your continued trust and patronage."

Lily R.
Oct 2014
5.0
Yes, I recommend this pro
$5,500
Everything went well. They are busy so I did have to wait about 2 months for them to start, but it is finally in. I noticed an instant difference in the soil around the one side of my house. I did not have pooling water, but the area was very misquito infested and always damp. Now it is much drier, the water is being redirected. I have used them 3 times now and I know that they stand behind their work.
As an update, I did not initially mean to check no on the "hire again" question. My cursor must have slipped while I was clicking, I would definitely hire them again.
Response from Basement Flood Protector Inc

"Thank you for the review. We are very grateful for reviews received from Angie's List Customers. Though I did notice that you had indicated "No" for "Hire Again". Was this just an oversight or is there something that you wanted to discuss with me? Thank you again."

Kathleen E.
Oct 2014
5.0
Yes, I recommend this pro
$3,400
Everything went smoothly.  The workers were very neat. They cleaned up everything and explained what was done. I am very happy with the equipment and the work that was done.  The technicians were courteous, very knowledgeable, and worked hard.
Response from Basement Flood Protector Inc

"Our employees are very good at what they do. They know that your comfort, satisfaction and peace of mind is important and do what they can to please. Thank you for trusting us in protecting your home. Let us know if you have any questions or concerns."

Veronica M.
Oct 2014
5.0
Yes, I recommend this pro
$6,325
unknown
Response from Basement Flood Protector Inc

"Thank you for your business and the review. Hope all works out for you. Feel free to contact us with any questions."

Amol L.
Sep 2014
5.0
Yes, I recommend this pro
$310
My sump pump battery alarm went off over the weekend. I called John at 1 PM and received a call back from him at 1:30. He sent one of his technicians in 45 minutes. The technician inspected the main and backup pumps, identified the problem with the battery and replaced it quickly. I was impressed with the professionalism and promptness of John and his team. I will use them again as they did not try to oversell any of their services and addressed what was wrong.
Response from Basement Flood Protector Inc

"Thank you for your kind words. We try to take care of our customers as quickly and efficiently as possible and at a fair price. Please do not hesitate to contact us for any other sump pump or waterproofing needs."

NANCY B.
Aug 2014
5.0
Yes, I recommend this pro
$450
unknown
Response from Basement Flood Protector Inc

"Thank you for the business and your review."

Kevin K.
Aug 2014
5.0
Yes, I recommend this pro
$1,000
I sent a message through Angies List and they responded right away. They had someone come out and assess the crack. Along the way, we identified 3 other cracks. They gave me some great advice on holding off on repairing the crack, which was under an overhead sewer line in my basement until I had the sewer line checked out. Sure enough, I needed a repair, from another provider, to be performed on the sewer line and had I sealed the crack first, it would have complicated the process. 
Overall, I was very happy with the management of the firm and especially the technical that came to my house on 4 different occasions. I really liked that they kept me with the same guy so I didn't have to bring a new guy up to speed with each visit. 
I will absolutely use them again, but frankly I hope I never have to.


Response from Basement Flood Protector Inc

"Thank you for your business. We just want everything to be done correctly the first time and do not want to see anyone spend more time or money than necessary."

PATTI L.
Jul 2014
5.0
Yes, I recommend this pro
John Sloss came to the house for an initial survey and recommendations.
Once we decided to use their services, John put us on his schedule (3 months out, following massive flooding in the area).  Thgis gave us time to prepare the basement for the work crew to do their tasks.
The crew was professional and went steadily about their business.
John also provided recommendations for a clean-up company and duct cleaners.  Both were excellent.
Response from Basement Flood Protector Inc

"Thank you so much for putting your trust in us. We hope that everything works out well for you. Please do not hesitate to call us with any questions that arise. Thank you again."

John P.
Jun 2014
5.0
Yes, I recommend this pro
$1,800
It went well. Gave us a 10% discount for being Angie's List members.
Response from Basement Flood Protector Inc

"Thank you for the chance to serve you."

Mark H.
Jun 2014
4.0
Yes, I recommend this pro
$310
I think it was $120 just for the service call, that seems quite steep. These guys really know their sumps and back up systems and these systems are so important that the cost is not the most important thing to me.
Response from Basement Flood Protector Inc

"Our technicians know that the customer comes first and they strive to help in any way possible. Thank you for your kind words and business. Wish we could have earned an "A"."

Lily R.
May 2014
5.0
Yes, I recommend this pro
$9,000
I had a full sump pump installed in my basement which involved drilling around the perimeter of the inside.  There were a few issues that occurred during the job but everything was taken care of and I am very happy with the work. The first problem was the estimator forgot to tell us to clean out the basement completely.  He only told me about unhooking the dryer.  The workers were shocked that I had everything set up because until the moment they came we were using our basement as regular living space. They made a few phone calls, I told them I would have to reschedule. But then they actually cleaned the basement out for me for a little  extra (which for me was a relief because I could never have actually done it with all the kids and everything else going on), I do not remember exactly how much, but with everything down there it was worth it. During construction, I had called about the drain spout that lets off into my yard. It was in a very bad place, the estimator told me over the phone that it had to stay there and there was nothing that could be done. He never did look at it.  After they left I had tried calling 2 other times with questions about my basement and never received a call back.  A year later I joined Angie's list and they came up in a search I was doing and I decided to rate them. I received a phone call within 12 hours.  
They agreed that the drain could be moved, apologized for the estimator.  They came out and gave me a quote on the length and then a pretty big discount. Then when they actually came to do the work, they took a second look and made the extension twice the size because it would provide maximum drainage and did not charge me any extra for this.  I am very happy with where it is now, my children have no idea it is there and my yard is safer (and more dry).
As for not returning my calls, they said they had had a phone failure around the time I had called and had lost a lot of business because it took them weeks to figure out it was happening.  I do believe them because I have actually had this happen to me twice with the phone company and the packages they provide to businesses.
Response from Basement Flood Protector Inc

"Hi. I am the Operations Manager and this is the first that I have heard of this. I am sorry that you have had a bad experience with the customer service. We do return all our messages and depending on when you had called and how busy the phones are determines if you get a live person. I would like to know who it was that you had spoken with about the outside area that where the water comes out. I will contact you by phone and find out more information and if necessary visit you house personally. Thank you,"

Afzal A.
May 2014
5.0
Yes, I recommend this pro
$600
Excellent service and very professional. Thank you. Highly recommended.
Response from Basement Flood Protector Inc

"Thank you. We appreciate your continued business. We strive to do our best and offer our customers the exceptional service."

Jennifer P.
Apr 2014
5.0
Yes, I recommend this pro
$425
Basement Protector came in and assessed the crack and fixed it promptly. Set up was easy and they were fast and courteous.
Response from Basement Flood Protector Inc

"Thank you for your business and kind words. Feel free to contact us with any questions or if anything else comes up."

Valerie/Jim M.
Mar 2014
5.0
Yes, I recommend this pro
$1,700
John and his team are great to work with. They got the repairs done and their customer service is awesome. I will recommend them to everyone.
Response from Basement Flood Protector Inc

"It was a pleasure to work with you as well. Let us know if you have any questions. Thank You [member name removed]."

Brad L.
Feb 2014
5.0
Yes, I recommend this pro
Roger was great. He was professional, answered all my questions and even arrived 5 minutes early.
Response from Basement Flood Protector Inc

"Thank you for the opportunity to serve you and your continued trust."

Joseph R.
Feb 2014
5.0
Yes, I recommend this pro
$1,549
Very happy with the work performed. The guy was professional in all respects!
Response from Basement Flood Protector Inc

"Thank you for your business and we look forward to serving your future needs."

Katherine G.
Feb 2014
5.0
Yes, I recommend this pro
$1,200
Installer arrived on time and had the system installed quickly. The installation is professional looking and so far everything seems to be working perfectly. Its hard to actually rate the product since I wont know if it works until the power goes out and water starts rising but if the indicator lights are accurate and I have no reason to think they wouldn't be, the system is ready to go.
Response from Basement Flood Protector Inc

"Thank you for your business. Feel free to contact us with any questions."

Donald L.
Feb 2014
4.0
Yes, I recommend this pro
$375
It works great.  We love it.  The reason for the "B" overall rating relates to the cost quotes and the leave-behind "literature".  I initially was going to purchase an Angie's List Deal for $399 but there was some confusion in the deal's wording, so I called Basement Flood Protector directly.  The person I spoke to -- I believe it was Dan --explained I didn't need the sump pump in the deal, it was overkill for my needs.  He quoted a sump pump for $325, total.  Sounded like a great deal, glad I called.  The day before the installation, I had a couple of questions and spoke with John, who told me that the total cost would be over $400.  Obviously I was surprised and when I told him about the original quote -- there was such a discrepancy -- he lowered it to $344.  But when the bill arrived in my hand at the end of the installation, it was $375...and that's what I paid.  I didn't feel deceived or cheated, but the discrepancy in price quotes didn't leave me with a very good feeling. Regarding the leave-behind "literature"...it consisted of a very poorly copied one-page, back to back.  It was on the reverse side that I learned that my warranty would be invalidated if the sump pump was connected to an extension cord...which it is.  The installer, Steven, didn't mention anything about this, even though he connected the sump pump to the extension cord, as there's no wall plug in the vicinity.  The last sump pump lasted 17 years connected to an extension cord -- different brand, installer -- but if this sump pump needs to be serviced or replaced for any reason, and that service/replacement is denied because of how it's connected, I will be one upset customer. So, a mixed review.  Hopefully, this sump list will last another 17 years and there will be no problems.
Response from Basement Flood Protector Inc

"Sorry for the confusion. There is more information on our website. If you would like it mailed to you, I can do that as well. Thank you for your business."

Showing 26-50 of 125

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Basement Flood Protector Inc is currently rated 4.8 overall out of 5.
Basement Flood Protector Inc accepts the following forms of payment: CreditCard
Yes, Basement Flood Protector Inc offers free project estimates.
No, Basement Flood Protector Inc does not offer eco-friendly accreditations.
No, Basement Flood Protector Inc does not offer a senior discount.
Yes, Basement Flood Protector Inc offers emergency services.
No, Basement Flood Protector Inc does not offer warranties.

Contact Information

100 Oakwood Rd, Suite F, Lake Zurich, IL 60047

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