Basement Flood Protector Inc

I have been doing business with them for 27 odd years. I always thought that they are good because they responded several times over the years to emergency calls that I made. They are pretty responsive and quick. I feel that they could do a check up by calling customers and finding out how the systems are working. Their quality has been good.

We were very pleased with the service and had used them before in a previous home (condo building).  I would highly recommend the company as their pricing is fair and the product is very high quality.  It was great that the company offers a variety of products at different prices so that the system can fit the needs of the home/building.  Also, the installer also did an excellent job with the setup and cleanup after completing the work.

They came right away and did the job well. They were very professional. The price was good too.

Steve is always professional. He showed and explained the problems to me and had the parts he needed in his truck. The work was performed in a timely manner and the price was fair.

I was very pleased with them. They were incredibly responsive. They seemed to really know what they were talking about. I really trust them. They will give you an appointment right away. I like them.

They were professional. The did what they said they could do. The system continues to work well and I am happy with it.

I have used Basement Flood Protector in the past. They are very friendly, take time to explain what needs to be done, seem to be very honest and fairly priced. Don't try to upsell you on things you may not need. Came in assessed what needed to be done and completed work. No complaints. I highly recommend this company and will definitely use again.

Troubleshooting leak in basement wall. Went beyond just fixing the leak - he actually thought about what the problem could be and made sure he didn't just apply a "bandaid to a broken arm". Service was perfect - no more leaks.

They did a very good job. They were very professional. This is the second time we had them out to do work for us.

Jeff called within a day of my request for an estimate. He explained the product options and referred me to the website for more details and pricing. Tim came out within two days and installed the system after assessing the old system in the basement. It took him about two hours to complete the job. He was professional, explained how the system operates, and was very upfront about the price before he began any work. I like that I can refer to the website for operating instructions, and I really appreciated that the prices are there, and there were no surprises.

Basement Flood Protectors did a great job helping me to determine the best backup system for my newly finished basement. They didn't try to oversell me, which is nice because they do have a lot of expensive systems as well as their standard offerings. The installer arrived on time and quickly set to work removing my old hardware store backup pump (by this time it probably wouldn't have even worked had I needed it) and putting in the new Basement Flood Protector Black Label system. He also cleaned up a bunch of hanging wires from my main pump and tested the overall system. I hope I never have to use the system but I feel confident that it will be there if I need it.

Service and responsiveness was excellent. I spoke to Jeff on a Thursday and he was able to schedule an installation within days, even though the installer already had a full schedule. Roger agreed to come out at 7:00 AM in order to accommodate my schedule. He was right on time and the installation went great.

My sump pump died and the Flood Protector battery ran down, so my crawl space was flooded and the water was just about to come up over into the family room. I called for service, and Roger came within 3 hours. Roger came, pumped out my flooded crawl space, put in a new switch on my main pump, recharged the battery on my Basement Flood protector back-up. Just to be sure that was the problem, he left a new battery and came back 2 days later to check the charge. When my battery was good, he told me I did not need to purchase a new one. He recommended and installed a new warning light that runs into my laundry room where I can see it, instead of in the crawl space. He was professional, caring and very nice, and did what needed to be done. He was careful to keep my family room clean, which is a challenge since the crawl space entry door in right there. The price was more than fair, and he could have sold me a new battery, but he told me I did not need it. I would highly recommend this company and kudos to a terrific employee!

There were minor problems but it was overall a great experience. I set up an appointment for 9 o'clock in the morning and when he did not show up on time I called to verify the appointment. I called the office and the woman at the office confirmed he was on his way. After they arrived they were very effecient. He installed the new battery and checked out the sump pump. My only concern is that I requested to have an external PVC pipe examined but I'm not certain it was looked at. He was very professional and pleasant and I would use them again in the future.

Great service. How did I know the primary pump went out? My Basement Flood Protector DualCom battery back-up pump alerted me via sound, voicemail and email. Oh, and it alerted my sister too, just in case I wasn't home. So cool. So, any other time I would have had a flood...but not since getting my Protector DualCom! John helped me over the phone diagnose the likely problem. Tim, their installer, came out and installed a new electric sump pump (my old one was probably 10 years old), Prompt, timely, helpful, cleaned up well and I don't have to worry about a flood in my basement. He also checked to make sure my electric outlet was working since my old sump pump (from before I found Basement Flood Protector) had probably flipped the switch. Thanks Basement Flood Protectors.

Great -- see details above. In addition, this system will back up my primary electric sump pump, but it emits an alarm for those at home, and it will email and call up to 2 additional people/phone numbers to alert if there is a problem. Very cool. Since the company that built my home didn't connect the two sump pits, I had Basement Flood Protector also put an alarm on the other sump pump which very rarely runs. Another safety net but at a lower cost. It was a smart solution they offered.

Our basement flooded due to a broken sump pump this week. I called in the early afternoon and they sent roger out at 5pm to install and new one. He worked quickly and also went over some additional product information for us to think about for the future. I felt that their pricing was fair and appreciate the quick service! I would use again and recommend to anyone!

The men couldn't have been nicer. They arrived late, but called, and began work almost immediately. The foreman explained that they could not dig under one wall, but had connected their pipe to a drain pipe which then went into one of the sump pumps. The men jack hammered the cement, put in gravel and pipe and then cemented the opening made. I was very please with their courtesy, work done, clean-up and price. I had some questions about the drain connection and Rob, the man who did original estimation, came back a few days later to explain exactly what was done so that I would really understand and checked to see if the sump pumps were working - they were. We have had a lot of rain since then, and so far I am dry. The pumps are so quiet I can't hear them at all. I would definitely recommend them to my friends. In fact, my girlfriend called asking for their number as her sump pump went out in the deluge we had yesterday and her basement got flooded.

I just think they were great! They were very professional, knowledgeable, and prompt. I have no complaints at all and they were reasonably priced as well.

Rob Burke came to our house to ascertain why we were having water problems in our basement. He had many good ideas but also had Jeff Sloss, the owner, come by to investigate and make further recommendations. We met with both men and were given a concise, well-thought-out plan of action. They both presented logical, workable solutions to our problems so we felt confident in their expertise. The crew showed up as scheduled and had the bulk of the work done in 3 days. They were as unobtrusive as men with jackhammers can be! They did their best to contain the mess and to restore the basement to its original status--minus the moisture.

Initial visit to ascertain needs was very good. Got good info from the company rep, John, on what we had in the existing system and options available to improve the reliability. Made a choice of the system and got a quote on the spot. Scheduled install for about a week later. On the day of the install about 30 min after the scheduled time got a call that the installer would be about 1.5 hours late due to trouble on an earlier job. Rescheduled for the next day at noon. The installer showed up about 30 min late, but completed the job in less than the estimated 3.5 hours. We were disappointed that with a $2000+ system with monitoring we didn't receive a comprehensive owner's manual for the electronic monitoring system. All that was provided was a laminated one sheet "cheat sheet" that was cryptic at best. Hope they can provide better documentation in the future.

The job is always done when the workers finish, they never have to come back. They do good work and it's hassle-free.

I am very pleased and would definitely recommend this company.

The installation went very well. The installer arrived on time. He was very courteous and knew exactly what he was doing step by step. When he was finished he went over how everything functions and what I should look out for. Will definitely call them again if and when I need them.

I noticed the switch failure on Saturday and called them on Monday Morning. I got a late morning early afternoon appointment for the same day. Over the phone I was given an estimate of over $350, as the person said the whole pump would have to be replaced as failed switches are hard to replace on the type of pump I had. The technician arrived within the scheduled time. He looked at the pump and said he should be able to replace the switch without replacing the pump, which he did. He tested the pump to ensure it was working. It took him less than 45 minutes to finish the work.