Lindemann Chimney Service Inc

great, no complaints, slightly more expensive than competition, but high quality service and knowledge.

Rob was very patient with the differnent pricing alternates that I asked him to provide. He was very professional during his initial inspection and provided quality work as scheduled.

The service person was pleasant, arrived on time, and did a reasonably good job with the cleaning.  Unfortunately, they told us afterward that the fireplace wasn't usable due to structural issues, and I feel as though they should have explained this to us before doing the cleaning.  In their defense, however, they did state that it was necessary to clean the chimney before they could diagnose any structural problems, yet some issues I feel could have been seen without any cleaning.

The seemed honest, came out for free and gave  a reasonable estimate

The cleaner showed up on time, was courteous, really got in there and cleaned (The guy came out totally covered in soot), and gave me pictures of the chimney showing its condition.

The broke out and removed all the old cracked clay liner and replaced that with a new slip in sleve liner. They were punctual and professional. Grant and his helper were efficient and arrived on time, cleaned up so that you didn't know they were there to do anything. Questions about the bill were resolved quickly and to my satisfaction. I would use and recommend them to anyone.

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I was very satisfied with the work. Steve came out on Dec 19th to see what was needed and told me what was causing water to be leaking into the basement.
He gave me an estimate of the work required to fix the problem and scheduled the work to be done on the 23rd.
On the 23rd he showed up on time and finished the work within a few hours.Later that day he called back to check that everything was working OK.

We have had Lindemann's do our gutter cleaning for the past ten years or
so, and have used them for various chimney services, as well. They are
very professional and we have never been disappointed with their work.

The serviceman broke a piece of the wood stove, a piece of the vermiculite.   He admitted to never having seen a wood stove like mine.   There are wood stoves all over the midwest.
He promised to bring a new piece of vermiculite and get back in touch.   We have called several times, been told we'd get a call back with information about the replacement that we are owed, and still no new vermiculite.
If you want people who don't know what they are doing and will break your stove, and then not fix it, call Lindemann.   Otherwise go elsewhere.

Update:  after posting this review we did get more responsive attention.   They refunded our servicing fee, and they did find a replacement piece and install it at no charge.   It turned out the piece of vermiculite that broke was not fitted correctly.     I appreciated that they turned things around.    They even offered to repair an area at the top of our chimney at no charge, which is unnecessary but appreciated.     The person who did the work now knows our stove, so we will ask for him again next time.

Update:  they told me that they would repair the crown of our chimney at no cost.   At the same time the repairman begged me to change the Angie's List review, which I did.  Did I ever get a response back about this?  No, of course not.
I will never use Lindemann's again.

In an emergency situation with water leaking from chimney down basement walls, i first called the company that installed my furnace and they told me to call a chimney company.  My daughter found Lindemann Chimney service rated highly on Angie's List and I called.  I was so worried and could barely keep up with soaking the leaking up with rags day and night.  Lindemann Chimney could tell I had an urgent problem and although they were very busy, they sent Erik out as soon as possible.  He diagnosed my problem instantly - since I had a new furnace installed recently, I needed a chimney liner which would create a proper size flue to fix the issue.  Seeing my desperate situation, he was able to install the chimney liner soon after.  He not only did a superb job, but was extremely professional and knowledgeable.  He answered all my questions and explained everything to me.  Shortly thereafter, I received an e-mail follow up from Mike, the Field Supervisor, thanking me for my business and asking me to contact him if I had any further questions or needed more information.  They were worth every penny and Lindemann Chimney will be my first phone call I make if I ever need any more help.

Lindemann had cleaned and done some fireplace/chimney repairs at our former home, and they did a great job. They did a great job at the new home as well.  Beautiful new gas logs installed correctly!

Excellent professional service and quality workmanship. Very thorough and neat.

Repaired leak near chimney.

Andy did an excellent job!  He was very personable and professional as he explained how to use the gas log and what needed to be repaired with the chimney.

THE GENTLEMAN FROM LINDEMANN WAS POLITE, PROFESSIONAL, COURTEOUS AND PUNCTUAL.  IN FACT HE CALLED ABOUT A HALF HOUR EARLY, LET ME KNOW HE WAS RUNNING AHEAD OF SCHEDULE AND WOULD BE EARLY, WHICH WAS PERFECT FOR ME.  AFTER THOROUGHLY CLEANING THE CHINMEY, HE INSPECTED IT WITH A REMOTE CAMERA FOR ANY POSSIBLE ISSUES.  I WAS ABLE TO SEE EXACTLY WHAT HE WAS SEEING ON THE SCREEN OF HIS IPAD.  LUCKILY I HAD NO ISSUES WITH MY FIREPLACE...KNOCK ON WOOD.  I'M SURE THERE'S OTHER CHINMEY CLEANING COMPANIES THAT CHARGE LESS FOR THEIR SERVICES, BUT I'M OKAY WITH PAYING SLIGHTLY MORE FOR THE DEFINITE PEACE OF MIND THAT COMES WITH THEIR EXPERIENCE, REPUTATION AND PROFESSIONALISM.  NOT TO MENTION, I GET FREE FIREPLACE WOOD FOR ANOTHER YEAR FROM LINDEMANN.  THE AMOUNT I WOULD PAY FOR FIREWOOD OVER THE COURSE OF A YEAR WOULD TOTAL MORE THAN THE DIFFERENCE BETWEEN LINDEMANN'S COST AND THE LESS EXPENSIVE COMPANY.  SO TECHNICALLY OVER THE COURSE OF A YEAR, MY FIREPLACE EXPENSE IS LESS BY CHOOSING LINDEMANN.

Mike Ruehradanz, Field Supervisor was prompt, knowledgable and professional.  He gave an accurate estimate.  His crew arrived on time the scheduled day and all work was performed in a timely manner.  They left the site clean.

They came out and looked at the rusting chimney chase top and sent me an estimate for a replacement.  The one I had was galvanized and probably 20 years old.  They priced a stainless steel version.  The office was very responsive to work with in scheduling and the worker did a nice job.  Very please with the service from this company.

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I contacted Lindemann to give me a proposal to replace my existing chimney. Very accomodating - a representative came to my house on a Saturday to accomodate my schedule. Very knowledgable - assessed the problem and discussed several options. Told me their chimney "guy" would come by during the week to view the chimney and they would email me a proposal with several options. No one came by and no propsal was ever emailed. I did, however, receive several customer satisfaction surveys by email, but no proposal. If they were not intereted in bidding the work an email would have been nice!

They were very professional and prompt.  They called to let me know in advance when contractor to arrive followed up on the work.  I felt they were professional in their explanations of the problem and very helpful in explaining the problems.  I would highly recommend.  

Excellent.  Correctly diagnosed problem that had been "repaired" several times, and at a lower cost than other quotes.

Prompt, efficient. Completed the job without any issues. Left things clean. Only criticism is that price seems very high for just a dryer vent - although ours is longer than normal (dryer is on second floor and travels about 15 feet to outside, it didn't take him very long so rice is probably around $250-$300 an hour.

tEric arrived and proceeded to inspect and clean both our fireplace and chimney.  He was meticulous while doing so and answered questions and explained everything along the way.  He even took pictures and showed us an area outside that will eventually need to be repaired.  When I was telling him about the metal flapping noise we were hearing outside, he identified and repaired the flue cap which had a screw missing.  I also used a coupon I found online which brough the cost down significantly.  I will definitely be calling Lindemann in the spring for another cleaning and the minor repair.