Murco Recycling Enterprises, Inc.

"As a licensed auction company, we are hired to broker used building materials on behalf of the contractor and/or owners. For 25 years, we have worked to avail hearty homeowners the opportunity to acquire used building materials for pennies on the dollar. Recently, we have also begun outright sales (in place of traditional onsite auctions) of entire kitchens such as the one you were interested in. In your case, there was such a tremendous response of people wanting to buy that the owner urged us to pursue a higher price. This was after we began our marketing. It is not our normal policy to increase pricing once we make a project public, but we had to respond to the owner's wishes. We were hired to work by him, and our loyalties and efforts are on his behalf. There is no doubt that we made errors. We had internal miscommunications regarding this deal and ultimately I take responsibility. When I spoke with you I apologized. I offered to help you find another kitchen. I stand by that. To avoid any further issues of this nature, we have developed a new standard procedure for how we handle certain online sales and offerings. It reads below: "Murco reserves the right to impose a 24 – 48 hour hold for priced online offerings. The hold begins with the first bidder “in” at the listed price. Should no other bidder come forward within the timeline specified the first bidder is awarded the bid. Should other bidders come forward during the hold period, they have the option of bidding higher than the listed price. Multiple interested bidders within a short amount of time are subject to auction. High bidder wins. Should no subsequent bidders choose to bid higher, the materials will be awarded to the first buyer in at listed price." This policy is clearly spelled out on www.murco.net in our Terms and Conditions section. We also now outline this rule on the page where the materials are being offered, so as to make the purchase and potential bidding procedures transparent. Selling kitchens outright online is a relatively new practice for Murco. Our lack of communication and your resulting disappointment is something we do not intend to repeat. Our goal has been and always will be to improve people's lives and living situation through reuse. Thank you for your review. It has inspired us to reevaluate procedures that were unclear to buyers, and to make sure that we do disappoint in the future."